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Review Highlights
Coach hop-on, hop-off

We wanted to go from our hotel to the wildlife habitat, then down to Palm Cove for lunch, then on... read more

Reviewed 1 week ago
muzikluffa
,
Auckland, New Zealand
Excellent service

Have used your company every year for the last 5 years. Service is always excellent. Always on... read more

Reviewed 2 weeks ago
Michael S
via mobile
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Traveller Overview
  • Excellent68%
  • Very good22%
  • Average4%
  • Poor2%
  • Terrible4%
Travellers talk about
About
Exemplar is the longest established tourist transport provider for the Port Douglas- Cairns region. We offer airport transfers, private limousine services, charters, conference transfers and wedding limousines. Our scheduled and private transfer...more
Suggested duration: < 1 hour
Contact
Lot 57 Captain Cook Highway, Port Douglas, Queensland 4877, Australia
Website
+61 7 4213 3333
Call
Top Selling Tours & Activities in and around Port Douglas
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Reviews (336)
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All reviews friendly driver always on time transfer service reliable transport hotel booked return transfer transfer company reliable service palm cove trip to port douglas these guys accommodation cars passengers van journey pd
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1 - 10 of 329 reviews
Reviewed 1 week ago

Pick up upon arrival wand transfer with Dee was excellent with great advice and information, return to airport on departure had to get on at 0600 am and wait 2.5 hrs at airport for flight. Also driver had to wait for people who could not...More

Thank MarcByrne
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 5 days ago

Hello MarcByrne. Thankyou for your feedback. Yes, indeed you did have a long delay once at the airport. Standard practice for us is that guests joining JQ947 (departing at 0920) travel on the 0600 service. Our next scheduled service from Port Douglas (at 0715) joins...More

Reviewed 1 week ago

We wanted to go from our hotel to the wildlife habitat, then down to Palm Cove for lunch, then on to Cairns . No trouble! Managed to catch/be picked up in 3 places, same day - excellent coordination. Highly recommended.

Thank muzikluffa
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 5 days ago

Hello muzikluffa, Many thanks for your insightful review. We are very pleased you enjoyed the sights of our incredible region and that we assisted you in between each point with no bother. Thank you again and we look forward to welcoming you back here soon.

Reviewed 2 weeks ago via mobile

Kept us waiting over 1 hour at the Cairns airport. Check in lady was hopeless. No idea of timing on the flights and the whole bus was waiting for 2 people to board since she sent them away to have a coffee!!! On this day...More

1  Thank sandradonnarumma
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 1 week ago

Hello sandradonnarumma. Thank you for your feedback. We understand that some frustrations are experienced at airports when connecting with ground transport and we acknowledge yours. On investigation, our records indicate you were booked on the 1315 shuttle and that your plane landed at 1155 (10...More

Reviewed 2 weeks ago via mobile

Have used your company every year for the last 5 years. Service is always excellent. Always on time, always helping to load and unload bags. Biggest smiles on the drivers faces. Drivers are always helpful, informative and friendly. Thank you for making our trip a...More

Thank Michael S
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello Michael S. Many thanks for your excellent review. It is great to hear that our drivers have been consistently delivering good service to you and your families over the past 5 years. We pride ourselves on good old fashioned service, and they all understand...More

Reviewed 3 weeks ago

Our trip from Ciarns to Port Douglas with this same company whilst overpriced the service was fine however the return trip was most unsatisfactory. The bus was 25 mins late, driver unsure of accomm locations for pickups,air con not working, suspension dead causing severe jolts...More

Thank Foxie_12
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 weeks ago

Hello Foxie_12. Thank you for you feedback. We take your comments seriously. It was pleasing to learn your arrival was as you expected and disappointed that the return journey did not meet your expectations.Your driver on your return trip is very new to the company...More

Reviewed 3 weeks ago via mobile

Pickup was for 9.15am. My partner went to get a coffee. Driver arrived at 9.12 am and was very unhappy that we weren’t quite ready. Also wouldn’t let us drink coffee on bus and pointed to a small sign. We hadn’t been told about this...More

Thank Ruth W
Louisatravels, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 3 weeks ago

Hello Ruth. Thank you for your feedback. It is disappointing to learn that you were unhappy with the service you received on your departure. With respect there are a few points in your complaint that we would like to clarify. Our GPS tracker indicates that...More

Reviewed 4 weeks ago

Always totally reliable, and many of the drivers will give you lots of useful commentary to introduce you to the area.More

Thank simone d
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 3 weeks ago

Hello Simon d. Thank you for taking the time to review our services. Being reliable consistently is the first expectation in any airport transfer service, we pride ourselves on achieving this and others. We agree a brief commentary long the way is welcoming and insightful...More

Reviewed 4 weeks ago via mobile

I arrived at Carins airport after 9:00pm on a weeknight. Greg from Exemplar Coaches was waiting for me. I had a great ride to my hotel, speaking with Greg, sharing stories and banter. Greg is a very nice and down to earth person. The level...More

Thank james d
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 3 weeks ago

Hello james d. Thank you for reviewing our services. We are very pleased you enjoyed Greg's cheerful company to your hotel. We will pass your comments on to him and look forward to welcoming you back to the region again soon.

Reviewed 5 weeks ago

We had transfers from the airport to our hotel included in our package and the reverse after our holiday. Exemplar were prompt, courteous and friendly. We were glad to have paid extra for this wonderful service.

Thank julpat19
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 4 weeks ago

Hello julpat19. Thank you for taking the time to review our services for both transfers. It is pleasing to learn that you enjoyed our old fashioned approach to customer service. We look forward to welcoming you here again soon.

Reviewed 30 August 2018

A very helpful and friendly service with fantastic beach and seascape scenery along the way. Pick up from the airport was on time and from the hotel was slightly late but time was made up along the way.More

Thank Rana C
Exemplar_Management, Owner at Exemplar Coaches and Limousines, responded to this reviewResponded 2 September 2018

Hello Rana C. Thank you for your review of our airport transfer services. The drive along the coast to Port Douglas is rated in the top four coastal drives in the country. We are glad you travelled in day light hours to appreciate its beauty....More

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Questions & Answers
Ask a question
lats2018
20 March 2018|
Answer
Response from Exemplar_Management | Property representative |
Hello Lats 2018. Thank you for your enquiry. Please see rates valid 'til March 31 and our new rates after April 01. We hope you find this helpful. You are welcome to call our reservations office on 07 4213 3333 for any... More
0
Votes
kyliejoan
14 October 2015|
Answer
Response from Louisatravels | Property representative |
Hello Kylie, I have responded to you twice now and asked that you call the office. I do not know what's happened to your email. Unfortunately I can't help you. You have not given me your details such as name on booking... More
0
Votes
kyliejoan
1 October 2015|
Answer
Response from Louisatravels | Property representative |
Hello, Kylie, It sounds like you should call our office straight away on 4098.5473 to make sure everything is OK. Your hotel is right, we do know when flights are arriving and departing, but I understand day light savings... More
1
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