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Bluebird Airport Shuttle

Melbourne, Victoria, Australia
+61 3 9039 5500
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Overview
  • Excellent25%
  • Very good8%
  • Average4%
  • Poor6%
  • Terrible57%
18 Apr 2018
“Poor Pickup”
18 Jan 2018
“Poor quality service”
Suggested Duration: < 1 hour
LOCATION
Melbourne, Victoria, Australia
CONTACT
Website
+61 3 9039 5500
Ways to Experience Bluebird Airport Shuttle
from US$15.00
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from US$15.00
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Write a ReviewReviews (144)
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1 - 10 of 141 reviews

Reviewed 30 May 2018

We were a family of 4 and booked a return private transfer from the Melbourne Airport to Docklands. When we arrived I called the number and went to the designated waiting area and our driver arrived within minutes. Vehicle was much bigger than we needed,...More

Thank kellyhV161JL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018

Upon my arrival to Melbourne, I was told someone would be waiting near my baggage claim with a sign near the free phones in my terminal. After 20 minutes of waiting, I tried calling them and was on hold forever as the free phones weren't...More

Thank kitajenn8709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

I booked this transfer with bluebird. When we arrived (4 women ages 62-67) we were met by CONXION who had us follow them to meet our van. At no time did he offer to help with the luggage which had to be pushed up a...More

1  Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 22 March 2018

Hello there, We sincerely apologise for the inconvenience caused. We will definitely follow this up with our code shared partner. To help us getting better understanding of the situation, could you please kindly email us the details to : customercare@bluebirdairportshuttle.com.au. We are looking forward to...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 11 March 2018

We were picked up and dropped off efficiently and at the advertised time on both our arrival at the airport and return trip. The organizer contacted us by mobile when we landed and collected us from the terminal to go the bus which I was...More

Thank whytefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 12 March 2018

Hi there, Thank you for choosing Bluebird for your ground transportation and we appreciate you taking the time to write us a review. We hope to see you again on your next trip to Melbourne! Kind Regards, Bluebird Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

I booked a domestic airport to docklands trip for 7pm. First they gave me wrong instructions where to wait (email said at the coach and charter wait area outside t3, on the phone said wait at t2 arrivals), then they couldn’t find my booking (they...More

Thank Derrick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 5 March 2018

Hello there, We sincerely apologise for the inconvenience caused. We will definitely follow this up with our co shared partner. To help us getting better understanding of the situation, could you please kindly email us the details to : customercare@bluebirdairportshuttle.com.au. We are looking forward to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018

I was informed by my hostel to book through Bluebird shuttle to get dropped off straight at the door. When I arrived I waited an hour for the driver to arrive. After the driver arrived I waited another 20 minutes for the driver to leave...More

Thank Stephon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 21 January 2018

Hello there, We sincerely apologise for the inconvenience caused. We will definitely follow this up with our code shared partner. To help us getting better understanding of the situation, could you please kindly email us the details to : customercare@bluebirdairportshuttle.com.au. We are looking forward to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018

We booked transfers from the airport to the CBD with Con-x-ion but were informed in the confirmation that this was the same as Bluebird Shuttle and Stream Shuttle. Although our flight was late arriving, the company rep managed to track us down and direct us...More

Thank Mjc154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 15 January 2018

Hi there, Thank you for choosing Bluebird for your ground transportation and we appreciate you taking the time to write us a review. We hope to see you again on your next trip to Melbourne. Kind Regards, Bluebird Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

The shuttle arrived on time. I payed by a phone call and they charged twice for a single person. It has been a month now since I contacted them for a reimbursement and they keep playing dumb.

Thank Julio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluebirdShuttle, Manager at Bluebird Airport Shuttle, responded to this reviewResponded 7 January 2018

Good day, We sincerely apologise for the inconvenience regarding the charges. In case you have not received our email, kindly send us an email at customercare@bluebirdairportshuttle.com.au. We look forward on hearing from you. Thank you. Kind Regards, Bluebird Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

I would not recommend this service to anyone! After a flight of 26 hours and arriving late at night, I arranged my pick-up beforehand. I booked online, paid in advance, arranged a pick-up around midnight, sent an email to ask what would happen if there...More

1  Thank likeWildfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

Didn't show up at hotel. After waiting half hour i rang and they didn't seem to have the booking even tho hotel had a booking reference# and email confirmation. Am now in a cab rushing to the airport!

2  Thank Lydia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
Janette G
14 July 2017|
AnswerShow all 6 answers
Response from jeremyatfsci | Reviewed this property |
Hi, It is difficult to predict the future with any certainity. The level of service will depend on traffic and the driver. We have used both BlueBird (door to door) and the Government Red Bus which requires you to change... More
2
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