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Napier i-SITE Visitor Information Centre

100 Marine Parade, Napier 4140, New Zealand
+64 6-834 1911
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Review Highlights
Information time

Visited the Napier I site today for more things we could do while staying in Napier. The team were... read more

Reviewed 2 weeks ago
Oliver F
via mobile
Helpful folks

The staff at the ISite are very helpful. They answered all our questions and had recommendations of... read more

Reviewed 2 weeks ago
gjsamson
,
Halifax, Canada
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The Napier I-SITE provides free information and advice to travellers and locals. We can book all your travel needs and do not charge credit card or booking fees.
  • Excellent57%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible0%
Travellers talk about
“book tours” (3 reviews)
“marine parade” (17 reviews)
LOCATION
100 Marine Parade, Napier 4140, New Zealand
CONTACT
Website
+64 6-834 1911
Top Selling Tours & Activities in and around Napier
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Write a ReviewReviews (261)
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All reviews
"very helpful staff"
in 14 reviews
"book tours"
in 3 reviews
"marine parade"
in 17 reviews
"cruise ship"
in 12 reviews
"gift shop"
in 7 reviews
"sea front"
in 3 reviews
"new zealand"
in 11 reviews
"surrounding area"
in 5 reviews
"for sale"
in 3 reviews
"hawkes bay region"
in 4 reviews
"cape kidnappers"
in 3 reviews
"art deco"
in 9 reviews
"wine tasting"
in 3 reviews
"souvenirs"
in 20 reviews
"visitors"
in 22 reviews
"vendors"
in 5 reviews
"pamphlet"
in 4 reviews
Filter

1 - 10 of 231 reviews

Reviewed 2 weeks ago via mobile

Visited the Napier I site today for more things we could do while staying in Napier. The team were friendly & helpful.

Thank Oliver F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

The staff at the ISite are very helpful. They answered all our questions and had recommendations of things to do.

Thank gjsamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thank you for your great feedback. Really appreciate you spending the time to send this to us. Cheers Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The centre is on the Marine Parade just opposite the main town. We popped in to get some information on Napier and its surrounding area. Loads of leaflets and a very helpful guy behind the counter.

Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Hi thank you for your great feedback. Really pleased you found the information you needed and found our team helpful. Thank you

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Reviewed 3 weeks ago

Lots of ideas for things to do in the area, and souvenirs are surprisingly affordable. The staff were bright and vibrant.More

Thank Opinions4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Hi thanks so much for your feedback. We have a great variety of souvenirs and so pleased you found them affordable as we strive to provide retail items at all price points. Thanks for the lovely feedback about our team we really appreciate it. Kind...More

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Reviewed 5 weeks ago

A lovely, spacious, well laid out Centre. The staff were very knowledgeable about various walks and tours throughout the City. Very courteous and helpful. The Centre is in a very beautiful area, and within an easy walk of the main streets.

Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 4 weeks ago

Hi thank you so much for your feedback, we really appreciate you taking the time to write this. We certainly strive to give excellent customer service and it certainly sounds like we are achieving this. Thank you

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Reviewed 29 April 2018

There is plenty of information on wine tours and the town itself. If you haven't already booked accommodation they will source this for you too

Thank cappleton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 1 May 2018

Hi thank you so much for your review. As you say we have information regarding tours, activities and accommodation in our area and also the rest of New Zealand and we can book any of these. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

If you have time and require more information, this is the place to drop by and get whatever information available.

Thank joanadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 29 April 2018

Thank you so much for your feedback, we really recommend visitors call in as we have a team of experts here to help. Kind regards

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Reviewed 23 April 2018

Often 'Information Centres' want to sell you something (usually over-priced tours of which they take a cut) but this centre gave equal emphasis to all 3 usual aspects (tours, information and tourist items to buy). The staff were friendly, the place was clean & well-laid...More

1  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 25 April 2018

Thank you so much for your review and great feedback. I am sorry that you experience with i-Sites has been mixed. I-Sites through out New Zealand are all structured and owned differently, they are constantly under funding pressures however in most cases tours and activities...More

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Reviewed 14 April 2018

We called in here to see what tours of Napier were available. The vendor booths at the front were easily accessible and vendors were helpful, and not pushy. We chose a small bus tour of the city and surrounds. The driver was very knowledgeable and...More

Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded 15 April 2018

Thank you so much for your feedback, it must have been a cruise ship day that you called in as this is not our normal setup, however I am very pleased that you enjoyed your tour and enjoyed the smaller group. We have these tours...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2018

These i-sites generally offer wonderful service, however, after I booked a cabin at the local motor park, I asked for a tax invoice for a tax benefit (don't ask, long story) but they wouldn't provide on on the basis that the payment goes to the...More

Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Margieangel1
3 April 2017|
AnswerShow all 3 answers
Response from Jane L | Property representative |
Hi during cruise days the train is contracted to the shipping company so can only be booked via the ship. Outside of cruise ship days the train has tours that leave outside the Napier i-SITE. Havelock North is a 20 minutes... More
0
Votes
Warner B
5 October 2016|
Answer
Response from Jane L | Property representative |
Hi, there are free shuttle buses which will take you from the Napier Port to 2 stops; one being the Napier I-SITE and the other being the National Aquarium of New Zealand. The Napier prison is a short walk from the Napier... More
0
Votes
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