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Address: 77 Robinson Avenue | Holden's Bay, Rotorua 3010, New Zealand
Phone Number:
+64 7-343 5100
Today
09:00 - 21:00
Open now
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Hours:
Sun - Sat 09:00 - 21:00
Description:

Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake...

Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua, central to Rotorua Airport, the city and the famous geothermal attractions of Rotorua. This contemporary lakeside resort features luxurious accommodation, and superb day spa facilities centred on New Zealand’s geothermal, cultural and natural heritage.

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TripAdvisor Reviewer Highlights

Read all 70 reviews
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  • 40
    Excellent
  • 16
    Very good
  • 9
    Average
  • 1
    Poor
  • 1
    Terrible
Amazing stay

We booked two deluxe rooms for a family of 4. Loved the ambience, the facilities.... and the rooms are extremely well-furnished and comfortable. The food is also excellent.

5 of 5 bubblesReviewed 1 week ago
Sofia S
via mobile
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70 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We booked two deluxe rooms for a family of 4. Loved the ambience, the facilities.... and the rooms are extremely well-furnished and comfortable. The food is also excellent.

Helpful?
1 Thank Sofia S
Lake Villa, Illinois
Level Contributor
290 reviews
96 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 5 weeks ago

Our room was clean but tiny and was an end unit but didn't have windows which was odd. Facing a lake so you can walk along the beach if the weather is nice. Spa areas are just a tiny pool, tiny mineral bath, and tiny hottub. Other services like massages and facials were fairly expensive. Did not get a chance... More 

Helpful?
Thank Tami W
Waikato Region, New Zealand
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2016 via mobile

We got a grab one voucher for shared lunch for 2. $49 normally $69. WELL $69 Would have still been a bargain. This lunch was so beautiful. A TASTE EXPLOSION with every mouthful. We actually asked to see a room and the evening menu as we are planning our next Rotorua stay here. Our German hostess was very friendly helpful... More 

Helpful?
Thank Cherie K
WaiOra_Manager, Jnr Marketing & Admin Assistant at Wai Ora Spa, responded to this review

Kia Ora Cherie K, Wow! Thank you for such an amazing feedback. Our team is very pleased that you have enjoyed your lunch and our staff's customer service. It's comments like yours that encourage us to keep striving on improving our customer's experience. We loved having you here and hope to host you again in the near future. Kind Regards,... More 

Texas
Level Contributor
19 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 June 2016

We enjoyed a wonderful couples massage at Wai Ora Spa. We arrived a few minutes early as instructed by the friendly receptionist when we called to book our treatment. One of our two massage therapists greeted us with cups of manuka tea, and after some quick information forms were filled out, we were taken to clean, spacious changing rooms. Then,... More 

Helpful?
Thank lastingshu
WaiOra_Manager, Jnr Marketing & Admin Assistant at Wai Ora Spa, responded to this review

Greetings lastingshu, Thank you for such an amazing feedback. Our team are very pleased to hear that you have enjoyed our very own Mirimiri massage. Our Mirimiri massage is a combination of the traditional Maori treatment that has been used to heal for 700 years and we have modernized this by combining WaiOra’s own techniques. We are also delighted that... More 

Rotorua District, New Zealand
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 May 2016 via mobile

We have enjoyed a fabulous day at Wai Ora Spa which included wine, lunch, massage and the afternoon in the pools, spa pools and sauna. The setting was very peaceful and relaxing and the spa team made us feel very special. Lunch was tasty and beautifully presented with great service. Nice one Wai Ora Spa you are hidden gem. Personalised... More 

Helpful?
Thank Tenaj60
WaiOra_Manager, Jnr Marketing & Admin Assistant at Wai Ora Spa, responded to this review

Kia Ora Tenaj60 Wow, we are blown away by your feedback. We are very happy to hear that you have enjoyed your whole experience here at WaiOra. This has been shared throughout the team and has definitely encouraged us to continue improving. We loved having you and we hope to see you again in the future. Kind Regards Micah Reyes More 

Perth, Australia
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 28 March 2016

The girls at reception were very helpful and rooms were clean. However, no one to help with bags etc. Food in restaurant was good but felt overpriced. This hotel looks better on internet. Bit disappointing. Close to airport. Spa was good and well situated within the resort.

Helpful?
Thank richardsonjoyce
WaiOra_Manager, Jnr Marketing & Admin Assistant at Wai Ora Spa, responded to this review

Greetings JETHPerth, Thank you for taking the time to review your experience with us. We apologize that no staff was there to help you with your baggage and that we have not met your expectations in regards to some of our services, facilities, and food. This has now been shared with the related departments and will be used to better... More 

Mumbai (Bombay), India
Level Contributor
26 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 March 2016

This property is about 15 minutes away from Rotorua central but is a fantastic place to stay. The lake views are amazing and the rooms are comfortable and very clean. The staff was super friendly and warm. The bar and restaurant were good too. The bar tender made us a super cool shot called abortion which looked much like a... More 

Helpful?
Thank Amishi2490
Rawhiti, New Zealand
Level Contributor
41 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 6 March 2016

A peaceful hidden gem is the Wai Ora Spa Resort. A treat from my daughter who was home from UK and booked us both a massage and pedicure. Such a lovely setting. Was a little surprised by the feeling that staff were a tad disorganised - more in the admin side of the venue, than the spa although we did... More 

Helpful?
Thank foodienz4evanz
Level Contributor
23 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 28 January 2016 via mobile

The girls enjoyed their Day Spa experience and returned refreshed and happy. Staff where great and provided excellent service. Discovered there was also accommodation available which looked very good, however the location in Rotorua was in the suburbs away from a lot of day activities. Short drive only to activities on the plus side. Lake front view and beach for... More 

Helpful?
1 Thank gkokosavory
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 17 November 2015

From the professional email communication, the lovely friendly ladies at reception and the spa staff who put my hubby at ease!. Nothing was a problem. The Duty Manager a chap from Nepal was just awesome and made sure a surprise birthday was just that! We had a one night Celebration Romance package and this was such good value. It was... More 

Helpful?
Thank Kajon5564

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