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Onsen Hot Pools Retreat & Day Spa

Closed Now: 09:00 - 22:00
Open today: 09:00 - 22:00
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Review Highlights
A great place to unwind from the thrills of Queenstown!

Aside from a scheduling mishap with the pickup van from Queenstown city center, the service at... read more

Reviewed 6 days ago
LCfromtheAC
Must try in Queenstown

Treat my hubby for a hot pool and massage. Best ever, I can't say anything bad about it, worth... read more

Reviewed 1 week ago
H5212IQcherylr
,
Wellington, New Zealand
via mobile
Read all 1,366 reviews
526
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Certificate of Excellence
Traveller Overview
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“shotover river”(135 reviews)
“private pool”(30 reviews)
About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on...more
Closed Now
Hours Today: 09:00 - 22:00
See all hours
Suggested duration: 1-2 hours
As featured in 3 Days in Queenstown
Contact
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Website
+64 3-442 5707
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Reviews (1,366)
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All reviews shotover river indulgence package private pool retractable roof roller door pamper pack garage door my partner clear night amazing views town centre unique experience visiting queenstown new zealand tub candlelight indulgent
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1 - 10 of 1,333 reviews
Reviewed 5 days ago via mobile

We had the one hour pool only choice. This was part of a hotel package so knew nothing about the place. So, it's a hot tub in a room with a view, not the natural pools with bubbling hot thermal water we were maybe expecting....More

Thank C974ISjeffs
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 days ago

Hi, Thank you for your review. As advertised on our website our water is collected from the surrounding mountains to fill the pools and then heated to 38 degrees. Due to health and safety regulations we are restricted to 38 degrees. Your booking confirmation states...More

Reviewed 6 days ago

Aside from a scheduling mishap with the pickup van from Queenstown city center, the service at Onsen was impeccable. From the moment you set foot in their facilities, the staff aim (and do!) make it a perfectly relaxing, enjoyable experience. While the beauty of Queenstown...More

1  Thank LCfromtheAC
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 days ago

Hi, Thank you so much for taking a few moments to let us know how we are doing. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Our aim is for everyone to leave feeling relaxed...More

Reviewed 1 week ago via mobile

Treat my hubby for a hot pool and massage. Best ever, I can't say anything bad about it, worth every penny and will definitely backMore

Thank H5212IQcherylr
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 days ago

Hi, We are so grateful for your review. It's great to hear that you enjoyed every part of the ultimate relaxation package, your words of encouragement make us deeply proud of what we are doing. We cannot wait to serve you again, Sincerely The Onsen...More

Reviewed 1 week ago via mobile

Set in spectacular scenery just 10 minutes from Queenstown, this little place is very welcoming as soon as you enter . My husband and I booked ther relaxation package which included an hour in our private pool with views over the Shotover River . We...More

Thank Gill K
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 days ago

Hi Gill, Thank you so much for taking the time to write such a nice review. We are beaming with pride knowing that we hit the mark and delivered on everything we promised. Reviews highlighting the commitment of our people to serve every customer with...More

Reviewed 1 week ago

Having a private hot pool/tub with a view of the river and mountains was the perfect way to relax and unwind before flying home later in the day. The staff were all super friendly and helpful, the various controls for the bath were clearly explained,...More

Thank tea_n_see
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi, We are extremely grateful for your review! It is good to know that our team exceeded your expectations and created a relaxing environment for you to unwind, the perfect end to your holiday. Looking forward to your next visit Sincerely, The Onsen Team

Reviewed 2 weeks ago via mobile

Loved this from the second you walk in the view is amazing and just being able to sit and watch the view was so lovely. Clean facilities and friendly staff!

Thank Arexandria
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi Arexandria, Thank you for the lovely review. I agree the view is incredible we are so lucky we get to experience it everyday. We hope you visit again soon. Sincerely The Onsen Team

Reviewed 2 weeks ago

Booked a session at this place around 8pm. The place is not very easy to find and its located at the end of the "house". The place not brightly lit so it took some time to find this place. One thing i must stress it...More

Thank AshtonLL
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi Ashton, Thank you for the review. Sorry to hear you had trouble locating us, there is a lot of development sites around us at the minute so our entrance can be easily missed. We hope you enjoyed your relaxation time, I think sitting in...More

Reviewed 2 weeks ago

My boyfriend and I booked this as a relaxing activity after taking on an adventurous week in Queenstown - it did not disappoint. When I walked into the pool, I was shocked at how much it looked like photos I had seen. They hardly retouch...More

Thank selenarwright
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi Selena, We wanted to take a moment to thank you for telling us more about your experience with us. We believe the only way for us to deliver first class products and experiences is by knowing what our customers love best and that can...More

Reviewed 2 weeks ago

A girlfriend and I booked the hour spa and massage package. The staff were so lovely. Spa was amazing with breathtaking views. Ours included a drink with some snacks. We then had an hour massage which was absolutely incredible. We were treated like royalty. Definitely...More

Thank Saskia S
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi Saskia, Thank you so much for your awesome review! We're truly grateful for your feedback, we are glad to know your experience was positive in every possible way. We look forward to your return visit. Sincerely, The Onsen Team

Reviewed 3 weeks ago

If you are in Queenstown then please do get yourself treated with this place. Great view and amazing smell around the place. You can adjust your hot spa settings and can get utmost privacy. I booked in the daytime and I can’t get over this....More

Thank Brainchild A
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi, Thank you for giving us a five star rating. We are constantly hard at work to deliver the best possible products and experiences We are so delighted to hear that you enjoyed your experience with us. We hope you visit us again soon, Sincerely...More

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Questions & Answers
Ask a question
Tylah M
1 October 2018|
AnswerShow all 7 answers
Response from Marketing U | Property representative |
Hi Tylah, The majority of our bookings are one hour, this gives you enough time to relax and enjoy the view. If you would like to book a two hour session you will have to book two separate hours. Thanks
1
Vote
Linda R
21 August 2018|
AnswerShow all 6 answers
Response from Marketing U | Property representative |
Hi, We have a couple of options, our Onsen experience which is an hours soak in one of our private cedar tubs, this does not include towel hire but towels can be hired at reception for $3. Our Tandeki experience is an... More
0
Votes
Lis0402
28 March 2018|
AnswerShow all 4 answers
Response from nutymama | Reviewed this property |
I wouldn't have any problem taking my kids ... it just wont be a romantic date lol. And it is more of a soaking type place than a swimming or playing around place. So depends on your child.
1
Vote
Kay K
18 September 2017|
AnswerShow all 2 answers
Response from ustripfeb2010 | Reviewed this property |
Hi Kay K, probably contact them directly, I imagine it would be dependent on when sunsets are at that time of the year. Your visit to the pools will be amazing no matter what time you go!
1
Vote