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Review Highlights
Reliable and helpful

Chris was terrific! He knows the trail in detail, and he was very patient and helpful in setting me... read more

Reviewed 5 weeks ago
101sylvian
,
Frankton, New Zealand
Big Day Out

We used the shuttle service to transport our ebikes for "the big day out ride". Chris was a... read more

Reviewed 12 February 2019
CharlieD1037
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  • Excellent92%
  • Very good6%
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“chris”(32 reviews)
About
We provide shuttle services for riders and their bikes and luggage on the amazing new West Coast Wilderness Trail. This easy to ride trail takes the rider through some of the most beautiful scenery in New Zealand..rain forest,coastal areas, glacial...more
Suggested duration: More than 3 hours
Contact
Hokitika 7810, New Zealand
Website
+64 3-755 5042
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1 - 10 of 43 reviews
Reviewed 5 weeks ago

Chris was terrific! He knows the trail in detail, and he was very patient and helpful in setting me up with a rented ebike. The shuttle service was reliable and I enjoyed the ride. I suggest contacting them through email rather than phone, as I...More

Date of experience: February 2019
Thank 101sylvian
WTShuttle, Owner at Wilderness Trail Shuttle, responded to this reviewResponded 4 weeks ago

Many thanks for your review. Yes we very much prefer emails so we can ensure contact with our riders is promptly responded to and we get all the details correct. Operating a busy shuttle business and trying to communicate by phone can be difficult. We...More

Reviewed 12 February 2019

We used the shuttle service to transport our ebikes for "the big day out ride". Chris was a pleasure to deal with all communications via email nothing was too much trouble. Our bikes were well secured and the whole operation was very professional. Will be...More

Date of experience: February 2019
Thank CharlieD1037
Reviewed 9 February 2019

What a great experience we had with this company. They made it easy to get set up with bikes and a drop off out on the trail, so we could spend the day enjoying the varied landscape, awesome trails, and beautiful day in NZ. Don't...More

Date of experience: February 2019
Thank 54jls
Reviewed 24 January 2019 via mobile

We did 3 days of the trail and were very happy with the transfers, bikes and advice received from wilderness trail shuttles. The bikes were great with storage bags and drink bottles holders and comfy seats. They bikes were good sizes for all our family....More

Date of experience: January 2019
Thank Wellingtonfeijoa
Reviewed 12 January 2019

My partner decided early in the week that we should do the Wilderness trail he contacted Chris via E mail and had an immediate response that he was happy to take us and our bikes to the start of the trail on Saturday. Chris was...More

Date of experience: January 2019
Thank Carol2364
Reviewed 10 January 2019

Chris and Mike were incredibly helpful. They provided a wonderful and friendly service to our group of 11. Would definitely recommend them.

Date of experience: January 2019
Thank vickim0rkel
Reviewed 3 January 2019

We have always enjoyed excellent service and communication here! Great business to deal with and highly recommended.

Date of experience: December 2018
Thank destinationwestland
Reviewed 2 January 2019

Wilderness Trail Shuttle needs to take a trip to Central Otago and observe how some of the cycle/shuttle companies operate on the Otago Rail Trail.They have it down to a fine art. First, while we were told by the isite at Hokitika, about four weeks...More

Date of experience: October 2018
Thank juliebenjamin1954
Chris21659, Owner at Wilderness Trail Shuttle, responded to this reviewResponded 3 January 2019

Hi Julie Yes I am as disappointed as you about the events at the start of your trip. You had expectations about the way the trip would be delivered and unfortunately these were not met. I have reviewed the way my company does business with...More

Reviewed 12 December 2018 via mobile

Wow! What a great team. We arrived much earlier than expected for our shuttle back to Greymouth but there was no problem. We were shown to changing cubicles to change out of our wet gear. Chris the driver was out but the two men working...More

Date of experience: December 2018
Thank Mapua1962
Reviewed 11 May 2018

Thanks to Chris at Wilderness Trail Shuttle we had a brilliant one day ride through forest, old gold diggings and alongside spectacular lakes and rivers. His advice and support was excellent and the bikes were well maintained and appropriate for the ride conditions. Highly recommended.

Date of experience: April 2018
Thank John S
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