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Fantasea Adventure Cruising Reefworld - CLOSED

Sydney Boathouse, Lot 29 , Units 2&3 | James Craig Road, Rozelle, Airlie Beach, Queensland NSW 2039, Australia
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Review Highlights
fun and professional

cruise was great, price was good, and we had tons of fun. employees were professional, laid back... read more

Reviewed 21 April 2012
emariemyers
,
Welches, Oregon
Bad customer service

I called to enquire about booking a ferry ticket this afternoon and the reservations agent was... read more

Reviewed 17 April 2012
16021983
Read all 20 reviews
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Overview
  • Excellent60%
  • Very good10%
  • Average10%
  • Poor15%
  • Terrible5%
14 Dec 2015
“The Great Barrier Reef at its majestic best”
11 May 2015
“Fun but crowded”
LOCATION
Sydney Boathouse, Lot 29 , Units 2&3 | James Craig Road, Rozelle, Airlie Beach, Queensland NSW 2039, Australia
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11 - 20 of 20 reviews

Reviewed 21 April 2012

cruise was great, price was good, and we had tons of fun. employees were professional, laid back, friendly, helpful, and all around great.

Thank emariemyers
Reviewed 17 April 2012

I called to enquire about booking a ferry ticket this afternoon and the reservations agent was completely unhelpful and rude. I was confused about the times of the ferry as I was looking at a timetable I had printed 3 weeks ago. I politely asked...More

3  Thank 16,021,983
Reviewed 18 March 2012

Well maintained boats, great staff make up for the almost 2 and 1/2 hour cruise out to reefworld. The reef was fabulous and had a great time snorkelling. The stinger suits are showing their age though.

1  Thank EnSBee
Reviewed 18 March 2012

The pamphlet describe a multitude of activities provided by Fantasea Cruises but on closer inspection they are in fact just listign the activities on offer in the WhitSundays, not ones provded by themselves. When considering this, it becomes apparent that the large sums you pay...More

3  Thank xcinderelliex
Reviewed 14 March 2012

I went to Whitehaven Beach by myself because I was on a work trip in Airlie Beach. I was a bit worried that I would be a bit bored and lonely but it was the opposite. I meet a great group of people on the...More

Thank Angela M
Reviewed 18 January 2012

I want to upfront that this review has nothing to do with the unfortunate and unplanned instance that happened on our tour. This opinion was formed based on the intent of the trip. Two friends and I took the Whitehaven Beach tour and the entire...More

7  Thank MF23Beach
FantaseaCruises, General Manager at Fantasea Adventure Cruising Reefworld, responded to this reviewResponded 15 February 2012

Thank you for sending through your review which we find invaluable in continuing to strive for excellence in customer service in every matter. I am sorry to hear that your cruise to Whitehaven Beach did not meet your expectations. Unfortunately, due to a mechanical failure...More

Reviewed 18 December 2011

A waste of time and money. Fantasea staff very basic, no information provided, even though apparently a marine biologist accompanies the trip- not sure of his or her purpose. Very bogan and all have a 'she'll be right' attitude. Food an absolute joke. An insult...More

2  Thank nikw32
FantaseaCruises, General Manager at Fantasea Adventure Cruising Reefworld, responded to this reviewResponded 15 February 2012

Dear Nik Thank you for your review and I am very disappointed to hear that the Whitehaven Beach Cruise did not meet your expectations. We take all of our feedback seriously, and I do apologise that your day was not enjoyable. Our food supplied is...More

Reviewed 12 December 2011

Booked the Whitehaven beach tour, spend the morning on Hamilton Island exploring in a golf buggy then relaxed by the pool until it was time to leave for Whitehaven, however the weather turned bad and Fantasea management decided to call the trip off due to...More

1  Thank NickTrezise
Reviewed 8 December 2011

Was not impressed with the Fantasea line at all. Old ferries, some new

1  Thank Jetts_11
Reviewed 14 November 2011

This tour is fairly basic when compared to others we have undertaken around the world. The boat is okay, the staff are very friendly and informative but the meal consists of a hamburger and salad. Only the water is free. First stop is Hamilton Is,...More

1  Thank Chris M
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