Adventure Parc Snowdonia
Adventure Parc Snowdonia
4
Surfing & WindsurfingZipline & Aerial Adventure ParksStand Up Paddleboarding
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
You'll find us in the heart of North Wales, surrounded by the magnificent forests, rivers, lakes and mountains of Snowdonia. A place where you'll find some of Britain's most intriguing landscapes, many of which have barely changed since the last Ice Age: hard to see how you could be anything but uplifted and inspired by it. Our adventure parc is home to our world-first inland surf lagoon and the only guaranteed surf breaks in the UK. But that's not all; we have indoor adventures at Adrenaline Indoors, or get out into the landscapes and Explore Outdoorss; gorge walking, mountain biking, SUP safaris or coasteering in the company of expert local instructors. Whatever the reason for your visit, book in, relax and make the most of your trip! Our cosy on-site glamping pods sleep up to four people, with tasty food, drink and socials just a short walk away in our cafes, deli, diner and bar.
Dolgarrog, Conwy County, Wales

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(24 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles665 reviews
Excellent
367
Very good
156
Average
55
Poor
27
Terrible
60

Cate H
17 contributions
5.0 of 5 bubbles
Apr 2024 • Family
Best adventure park I’ve been to. I went with my son and his friend and his friend’s mum. We all loved it. There was so much adrenaline.
Written 6 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chloe B
3 contributions
1.0 of 5 bubbles
Jul 2023 • Couples
Booked a surf lesson for my partners birthday, was cancelled because wave machine was broken, fine whatever, offered a voucher, should've asked for a refund then but I was silly and accepted the voucher. Now it's been 6 months since the park closed, I've emailed and called multiple times, nothing.
Written 15 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

barbara o
1 contribution
1.0 of 5 bubbles
Aug 2023 • Friends
I have been waiting since August to get a refund, since the park closed most activities at this time.

I was told a refund should be in my account within 1 month...that was in September 2023. I called and was directed to the Hilton Hotel, who I had to call 5 other times. Eventually their response was that they can't do anything. I also emailed and sent a message to Adventure Park account...nothing.

I will have to escalate the issue and contact an Ombudsman because clearly the company is avoiding refunds.
Written 3 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie P
Harrogate, UK6 contributions
1.0 of 5 bubbles
Aug 2023 • Family
my family and I stayed for a week in the huts from 20th August to 26th August, we originally picked your Adventure Park for the facilities you had on offer on your webpage ( which at the time of booking you were still advertising ) it looked a very exciting place to stay. On arrival we were informed the surf pool, free swimming for guests and then the obstacle course where all not available, this was very disappointing and as we were informed by a member of staff on arrival that the facilities had not been available for a while so they really should have been removed from the internet.

My daughter was very excited as she is a keen surfer to use your advertised surf facility and your receptionist said it wouldn’t be working until next year, as I noticed there also was no kayaking or paddle boarding through the week, if we had known NONE of the activities were working we would not have booked to stay with you, therefore the information you had on your webpage at the time was misleading to myself and probably many other families and I feel I’m entitled to a refund or part refund , but not vouchers as we would not be visiting again.

Also the facilities your provide next to the huts is actually very poor, £100 a night to have dirty showers, soap dispenser’s that don’t work, also we didn’t receive 15% off at the hotel restaurant as informed just 10%, sanitary bins over flowing and toilet brushes that are disgusting and roughly 90p to replace, a handful of working light bulbs around the huts, even first thing in a morning when you hope they have been cleaned they are not clean and really doesn’t give a good reflection on your business.

I did try and speak to a receptionist but found there was no on there to help, it was only when we left we discovered you were closing down the facilities the next day so this explains no staff and no water sports.

you falsely advertised the park and gladly took mine and many other peoples money, please pay back what you owe.
Written 22 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Llinos G
1 contribution
1.0 of 5 bubbles
Sept 2023 • Family
Disgrace, booked the adventure parc for my daughter's birthday for her and her friends and then the parc closed a week before her birthday. 6 months on I still have not recieved my refund, although I followed the instruction given by staff to get my money back. Now I hear the adventure parc has been taken over by zip world!
Written 11 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gm11
Manchester, UK43 contributions
1.0 of 5 bubbles
Feb 2024 • Couples
Honestly awful.
Worst customer experience I've ever encountered, very very shady company take bookings/money knowing things are going to be closed/cancelled then refuse refunds.

We've been waiting 11+ weeks for a promised refund (seems many are in the same boat) and I will be continuing to chase this.

Have the cheek to continue to post on social media!!! Upon commenting on their posts for refund info they DELETE/HIDE comments!!! Actually shocking!!!

Shameful- joke of a company.
Written 6 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

A H
1 contribution
1.0 of 5 bubbles
Jan 2024 • Friends
Originally booked for a stag do last year and couldn't attend due to the wave machine being out of order. A gift voucher was issued and Since then I've waited all spring and summer for repairs so I could use my voucher.. I've had it extended due to it expiring in summer. And right after they did that they announced closure. No response to any emails. No response on the phone.

But they can change all social media and website details removing any trace of the parks closure or refunds? So now I like many others are left in the dark chasing refunds we'll likely not get! Absolutely infuriating as the bank won't do anything either! 🤬
Written 12 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Zoe H
Liverpool, UK7 contributions
1.0 of 5 bubbles
Nov 2023 • Family
Still waiting for a refund since they said they were closing, 10 weeks on despite numerous emails sent. Not helpful at all when I have managed to get through on the phone. Now the phone lines are transferred to the Hilton.
Extremely disappointed especially considering that we were regular customers.
Can only assume they are hoping people will give up trying however I won’t and will be taking it further, I advise anyone else to do the same.
Written 4 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adam F
5 contributions
1.0 of 5 bubbles
Sept 2023 • Family
DO NOT BOOK! THIS PLACE IS CLOSING BUT THEY ARE STILL TAKING PEOPLES MONEY!!!!! CHECK THE NEWS!!! We plus over 1000 other bookings cannot get refunds - they have knowingly taken cash from bookings whilst it’s been closed. All the staff have been laid off today
Written 1 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GRqbert92
56 contributions
5.0 of 5 bubbles
Aug 2023 • Family
Great place for a day out. Staff are great, really helpful and friendly. We did the following activities:

Ninja Assault & Extreme Slides
Grown up softplay, great fun

Indoor High Ropes
1 hour tree trekking style adventure. Good for taller kids.

Indoor Caving
Awesome for smaller kids as they can race around really fast. Harder for grown ups.

Indoor Adventure Climb
Clip and climb style with 13 step stairway to heaven.
Check age restrictions.

Great if it's raining as mostly indoors
Written 31 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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