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Rookery Retreat & Spa

Edingworth Road, Edingworth, Weston-super-Mare BS24 0JB, England
+44 1934 751483
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Review Highlights
Goid

Lovely staff. I stayed for 2 days. I had a back massage each day which were very nice. There is a... read more

Reviewed 4 days ago
Jayne S
via mobile
Great Stay

We were fortunate enough to have a room in the manor house which was fabulous, thank you soo much... read more

Reviewed 1 week ago
sophie m
,
Bristol, United Kingdom
Read all 249 reviews
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Overview
  • Excellent51%
  • Very good23%
  • Average11%
  • Poor8%
  • Terrible7%
Travellers talk about
“birthday treat” (13 reviews)
“groupon deal” (6 reviews)
“my mum” (8 reviews)
LOCATION
Edingworth Road, Edingworth, Weston-super-Mare BS24 0JB, England
CONTACT
Website
+44 1934 751483
Write a ReviewReviews (249)
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All reviews
"birthday treat"
in 13 reviews
"groupon deal"
in 6 reviews
"my mum"
in 8 reviews
"great facilities"
in 7 reviews
"a great stay"
in 3 reviews
"wedding venue"
in 4 reviews
"weekend break"
in 3 reviews
"warm welcome"
in 3 reviews
"traffic noise"
in 4 reviews
"steam room"
in 12 reviews
"comfortable bed"
in 4 reviews
"minute treatment"
in 3 reviews
"double shower"
in 3 reviews
"the main hotel"
in 3 reviews
"one night stay"
in 3 reviews
"tubs"
in 32 reviews
"facial"
in 8 reviews
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1 - 10 of 249 reviews

Reviewed 4 days ago via mobile

Lovely staff. I stayed for 2 days. I had a back massage each day which were very nice. There is a hydro pool, no swimming pool, steam room, sauna, outdoor hot tubs, gym and tennis court. There are 2 massage chairs and a relaxation room.

Thank Jayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

We were fortunate enough to have a room in the manor house which was fabulous, thank you soo much, the accommodation, staff, facilities were lovely, we had a great stay, will be back soon

Thank sophie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Unfortunately we only managed to use the spa for about an hour as we were on a short stay for attending a family funeral but the staff are excellent the sauna and hydro pool were wonderful I just wish I'd had more time to enjoy...More

Thank martinvickers17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

I booked this hotel as a surprise weekend away for my husbands birthday, we have stayed a couple of times before, both in a standard room and a suite, but this time we had a luxury suite, and it really was beautiful. We stayed in...More

Thank cgriffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, other at Rookery Retreat & Spa, responded to this reviewResponded 3 weeks ago

Hi Cgriffi, We wish your partner a very happy birthday! Thank you for such a wonderful review! It is a delight to know that you had brilliant stay with us - and our Diamond Suite does indeed have a very comfortably sized en-suite. We do...More

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Reviewed 16 January 2018

Vistied spa 13th jan, pary 10 4 went to hot tubs around 3pm which was very hot water temp 40. after 15-20 mins we got out and one lady fell to the floor unconcious, because of the heat of the hot tub. took 1st aider...More

Thank jmackay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Public Relations Manager at Rookery Retreat & Spa, responded to this reviewResponded 3 weeks ago

Hi Jmackay1, I can assure you we have 23 fully qualified first aides on site. I will pass your concerns on to our Spa Manager. Best wishes, Georgia

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Reviewed 7 December 2017

There is nothing relaxing about going to a spa that is freezing cold, the pool was also cold, the jacuzzis are outside so when its freezing and pouring with rain unless you fancy catching a cold this isnt an option. Would not recommend, my wife...More

Thank ryan2davies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Communications Coordinator at Rookery Retreat & Spa, responded to this reviewResponded 12 December 2017

Hi Ryan2davies, I'm sorry that you did not have a relaxing time with us. We are very careful to ensure the temperatures within the Spa are kept at a comfortable level for all of our guests and we are careful to monitor and adjust the...More

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Reviewed 2 December 2017 via mobile

So, a bit disappointed. I spent £120 for my husband and I to have a spa day here today. We arrived, went straight to the pool area which seems dated (pool sides cracking), dirty (insects on the pool side) and dangerous (water all over the...More

Thank VLoo1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Communications Coordinator at Rookery Retreat & Spa, responded to this reviewResponded 15 December 2017

Hi VLoo1964, I'm very sorry that you were disappointed with your visit to our Spa. We will also be renovating the pool area, but are waiting until a quieter time in the season. In regards to your safety concerns, we be installing a non-slip surface...More

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Reviewed 18 October 2017

It is such a pity that such a beautiful place can treat their guests so badly. The internet was very poor in the room, resulting in e-mails being lost and dead lines being missed. If you do not want hotel guests to use the Spa,...More

Thank Martin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Communications Coordinator at Rookery Retreat & Spa, responded to this reviewResponded 19 October 2017

Hi Martin O, I'm sorry that you were disappointed with your visit. As a hotel guest, you are granted complimentary access to the Spa. We have towel, robe and slippers available for hotel guests to hire if you wish to but you are also welcome...More

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Reviewed 16 October 2017 via mobile

What a waste of money, where do I start. Anybody who gives this place a four or five star rating who did not stayed in the manor have never stayed in a manor before. We enjoy staying in manors, the advertising is seriously misleading and...More

Thank Pete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Communications Coordinator at Rookery Retreat & Spa, responded to this reviewResponded 17 October 2017

Hi Pete, I'm very sorry that you were dissatisfied with your stay. We are always in the process of trying to improve our guest's experience, so please be assured that your feedback will be considered. We are in no way trying to give the wrong...More

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Reviewed 15 October 2017

Firstly I must point out that the staff, therapists and the treatments are fabulous. Unfortunately the same cannot be said for the facilities. The hydro pool is horrible. The jets are either on permanently or off as the buttons no longer work. The sides of...More

Thank mandymoomin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RookeryManor, Communications Coordinator at Rookery Retreat & Spa, responded to this reviewResponded 16 October 2017

Hi mandymoomin, I'm sorry to hear of your experience. The issues you have raised will be investigated immediately. We want our guest to have only the best experience of our facilities so we will be sure that this does not happen again. Thank you for...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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