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Address: Zamecky Vrch, Karlovy Vary 360 01, Czech Republic
Phone Number: +420 353 222 649
Website
Today
07:30 - 19:30
Open now
See all hours
Hours:
Sun - Sat 07:30 - 19:30
Recommended length of visit: 1-2 hours

TripAdvisor Reviewer Highlights

Read all 83 reviews
Visitor rating
  • 9
    Excellent
  • 8
    Very good
  • 12
    Average
  • 6
    Poor
  • 11
    Terrible
Better than some other spas in Karlovy Vary

This was the best of the three spas that I tried in Karlovy Vary. It's basically one large room with a pool and some weird "treatment" areas. Everyone is "treated" together and... read more

3 of 5 bubblesReviewed 21 October 2016
lizonthelam
,
Boston, Massachusetts

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83 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Boston, Massachusetts
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 21 October 2016

This was the best of the three spas that I tried in Karlovy Vary. It's basically one large room with a pool and some weird "treatment" areas. Everyone is "treated" together and there are mostly older Russian tourists. For example there is some type of hydrotherapy in which there are two small tiled pits, one has hot water and the... More 

Helpful?
Thank lizonthelam
1 review
1 of 5 bubbles Reviewed 9 August 2016 via mobile

We booked the spa package for families and one separate. Upon going upstairs we were informed that one of the treatments my family booked would not be available because the pool/machine was broken. They were offered an alternative - the oxygen therapy. Two rounds of people went when we asked if it was there turn. The woman in charge was... More 

Helpful?
Thank Laila M
Muscat, Oman
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 July 2016 via mobile

We've been there with my mom, took one week treatment package with one main in and 2 minor procedures per day. Our timing was from 8 till 11 AM. Good stuff: 1. Staff is great and helpful. 2. Pool is good and they claim that it consists of 40% of mineral water. There are several heavy duty nozzles around the... More 

Helpful?
1 Thank Bossras
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this review

Dear Mr. Bossras, First of all we want to thank you for visiting the Castle Spa! We are very sorry that due to a summary of coincidences you became a witness to technical problems which could not be removed immediately, but everything is already fully operational again and we are looking forward to be able to show them to you... More 

Riga
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 25 July 2016

It was my first and I am sure the last one visit to the Castle Spa. I booked my Treatments in this Center and made pre-payment 3 days before visit. When I came the staff was not informed that kind of procedure was booked by me and I had to spent a lot of time to explain and to prove... More 

Helpful?
Thank ZIBVAKUZ V
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this review

Dear Mr. Zibvakus, We are sorry you disliked your visit to the Castle Spa. The mineral water in the pool really does not look as good as good as normal water, mainly due to its composition and high content of salts and minerals. If you notice any problem with our our staff, please feel free to contact our manager and... More 

Mumbai (Bombay), India
Level Contributor
940 reviews
538 attraction reviews
common_n_attraction_reviews_1bd8 714 helpful votes
3 of 5 bubbles Reviewed 24 July 2016 via mobile

These spas are relics of a bye gone era. An era when only nature could provide stuff like mineral water, hot water springs etc. Now almost every hotel has a world class spa which provides you the best of facilities. It was a good one time experience. This will help me check off one more thing off the list...

Helpful?
Thank Bhawanipathania
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this review

Dear Bhawanipathania, You're right, here at the Castle Spa we truly use the old, traditional methods of treatment, the same thanks to which, the town of Karlovy Vary gained its reputation. Please try to distinguish between a Medical SPA and a what you call "world class spa" in almost every hotel. Our goal is to heal clients and help them,... More 

Vejle, Denmark
1 review
1 of 5 bubbles Reviewed 10 July 2016

We tried the Spa at the Richmond Hotel yesterday, but today we tried the Castle Spa. Richmond was fantastic, very luxury and fine facilities, and a good price. The Castle Spa the exact opposite, just a small pool, poor changing facilities, treatments a laugh, expensive and staff without any idea about good service.

Helpful?
Thank C_Pedersen_2016
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this review

Dear Mr. C_Pedersen_2016, I dare to disagree with you, the traditional Karlovy Vary spa treatment is very effective and efficient, there are many different studies and publications to prove it. What you call a small swimming pool, is the only one of its kind containing thermo-mineral water of around 40%. Presumably, your goal was not a treatment program, but you... More 

New York City, New York
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 17 June 2016 via mobile

These people should be ashamed of themselves charging a fortune for a dirty disgusting place like this. Theres nothing there...just a pool with non working jets...massage people who dont know how to give a real massage (chinese people are the best).. And then the cherry on top was telling me to get into a dirty tub (mineral bath) that was... More 

Helpful?
Thank ronitpes
New York City, New York
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 17 June 2016 via mobile

These people should be ashamed of themselves charging a fortune for a dirty disgusting place like this. Theres nothing there...just a pool with non working jets...massage people who dont know how to give a real massage (chinese people are the best).. And then the cherry on top was telling me to get into a dirty tub (mineral bath) that was... More 

Helpful?
1 Thank ronitpes
Province of Cordoba, Argentina
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 March 2016

The perfect complement to a weekend in Carlsbad. We went for the aroma massage program, which lasts 3 hours. The atmosphere is great and the prices are very reasonable. I really recommend it!

Helpful?
Thank Usuarioless
Jerusalem, Israel
Level Contributor
147 reviews
100 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 23 January 2016

The name of the place today is Zámecké Lázně. We want to try an experience in a Spa in Karlovy Vary but was a really bad one. The place is very nice, like a palace, but it was not enough warm, only ONE pool, ONE sauna and very poor indeed ! We expected much much more ! After that we... More 

Helpful?
Thank HaimDorinPrivado

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