Thank you for taking the time to share your thoughts about your recent tour, Mel_redpirates. I appreciate your honest feedback and your comments have not gone unnoticed.
I understand your disappointment and want to assure you that your experience is not reflective of the usual standards we strive to provide our guests - as attested by the positive feedback we often receive. Maria, while friendly and welcoming, should have exhibited more enthusiasm, a key aspect we look for from our guides.
In response to your insights, we are currently in the process of training a new local guide for our Krakow tours who will bring a fresh perspective and delightful energy to showcase the city's food scene, culture, and history. We believe this adjustment will enhance the overall experience for our guests.
Our team is always looking to improve and your feedback helps us do just that. We tried to reach out to you, but failed to receive any response. If you’d like to discuss this further, please don’t hesitate to contact us at info@secrettours.com.