The tour has been a very frustrating experience to me.
After booking the tour, it was confirmd by e-mail (during the booking process I was informed about this procedure) a day previously to the tour that I had to be at the meeting point exactly at 09:50AM.
This was exactly what I did ….a bout 9:00 on the day of the tour, I was leaving to the meeting point and by luck I checked my e-mail box as I usually do every day. To my surprise, there was an email (sent during the night) from the tour operator asking me to be there not at 10:50Am, but 09:30AM. Making a long story short, I was at the meeting point 9:40AM, but not in time to get the tour so unfortunately I missed it and considered a no show passenger … I will not be reimbursed of course!!!!
I’m not saying that they were wrong because they sent an e-mail, but here is the point: who on earth nowadays read personal e-mails all the time everyday? Nobody for sure.
The most common way to communicate is cell messages, specially in the case of service providers, in this case tour who must have a very dynamic relation with customers. Maybe e-mails worked 10 or 15 years ago …. Not today anymore.
So here is the message: carefull with this company, they are still in 80s ….