Tours and Tickets by Prime Tours Krakow
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We arranged private transportation to Auschwitz-Birkenau with Prime Tours Krakow. The booking process was very easy and our transport was confirmed in a timely manner. Thomas was our driver and he was warm, friendly and answered any questions we had. He was very knowledgeable about the site and Krakow in general and even shared some personal family stories with us. Visiting Auschwitz is a very difficult experience; Thomas was empathetic of this, which we greatly appreciated. We would definitely recommend Prime Tours Krakow for any transportation and/or tour needs you may have.…
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Date of experience: April 2022
Helpful
Collected from the hotel by Tomasz. Lovely clean car. Tomasz was very friendly and spoke excellent English. He was very informative when showing us the different places on the way to zacopane. The sleigh ride round the park was picturesque and the bonfire and mulled wine was lovely. We had a great time, Thomas is a credit to the tour company. A must do private tour if you go to Krakow.…
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Date of experience: February 2022
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+1
Myself and my boyfriend had an amazing full day on this tour! It exceeded our expectations and was made even more special by the welcoming and helpful tour guide, Ralph. If you love to try something different and want great value for your money, this will be perfect for you!
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Review of: Auschwitz-Birkenau Group Tour from Krakow
Absolutely appalling I would give this tour operator (Prime Tours Kracow) a zero if I could. We booked online a trip to Auschwitz through Viator, they took our money then cancelled the evening before saying Auschwitz needed names a full day before and we hadn’t quite booked in time! I then booked through our hotel with Kracow Direct who were fabulous! They don’t need you to book the day before so not quite sure why the other operator do but very strange they should allow you to book a trip they can not operate! We did eventually get our money back but it caused us a lot of hassle and unnecessary stress.…
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Date of experience: February 2022
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Response from RafalS335, Owner at Prime Tours Krakow
Responded 22 Feb 2022
First of all, I would like to thank you for the review and deeply appologise for all the inconvenience you had to go through. We fully understand that this situation has led you to make such an emotional entry. We have been organizing Auschwitz Birkenau Tours for many years, and this kind of an occurrence has happened for the first time in our history. The booking was made late in the evening that preceded the day of the tour. Unfortunately, we did not turn off the availability for this tour on time and there was nothing we could do to make this tour happen for you as we were full. It was our mistake, and we are only to be blamed for it. All in all, I am glad that you managed to book this tour somewhere else and did not miss the opportunity to visit such an important place as Auschwitz Birkenau Memorial is.
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We were picked up from our hotel at 8am prompt by our tour guide Tomasz in his immaculate Mercedes car. His knowledge was excellent and explained the history of each place we visited. We had a brilliant and memorable time in Zakopane, especially the sleigh ride. Overall, we had a wonderful day with Tomasz. Highly recommend.…
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Date of experience: January 2022
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Response from RafalS335, Owner at Prime Tours Krakow
Responded 22 Feb 2022
Thank you very much for the great review!
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