Inside Passage
Inside Passage
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  • Ken I
    Greenfield, Indiana13 contributions
    5.0 of 5 bubbles
    Fantastic eperience
    We had a fantastic time on the cruise. The food was great, the staff couldn't have been better. The only things I could knock are the elevators seem a bit slow and the ship vibrated a lot. We actually watched one of the spiral staircases on the Royal Princess going up and down in the atrium. Of course we had to get on it and experience the feeling. Don't let that hold you back though, it is a great time.
    Visited August 2023
    Written 15 August 2023
  • JERRY1214
    Hollywood, Florida75 contributions
    5.0 of 5 bubbles
    Nice
    The hardest thing was finding a reasonable, clean, safe area hotel in Anchorage. Wild pick, Inlet Towers. Not bad and free shuttle from airport and to train station. Bar and restaurant too. Boat was PRINCESS SAPphire, ABOUT 2,500 people. Not overly crowded, and hand washing taken seriously. Aug 2 to Aug 9, 2023. Dress nice but no sport coat for men really needed to pack. Best,must, side trip= helicopter tour from Juneau to walk on the Glacier. Dress for mild chilly weather and warm days. Lots of people wore shorts. The side trip excursions give you cold weather gear and rain gear. Several pools, heated. Lucked out, no rain ex last day. And very light. Saw no whales, or wild bears.
    Visited August 2023
    Written 19 August 2023
  • Sunshine49264952504
    Wellington, Colorado6 contributions
    5.0 of 5 bubbles
    50th Anniversary Cruise
    We took a Holland American 7 day Inside passage cruise. First stop was Juneau. Went whale watching (it was good but you could see about as many whales, seals etc. from the ship). The thing that saved the Whale watching excursion was the trip to Mendenhall Glacier, especially the walk around the Trail of Time. Could have spent 2-3 more hours there. The Salmon Bake at the end was 100%!! Fine food, all you can eat (and I did), the best salmon baked over a open fire I've ever had! Skagway-- too much time there, a whole day. Took a bus trip up to the Canadian border, good waterfalls and scenery. The town was basically built for the ship tourists. Would have been happy with half the time there. Glacier Bay National Park was good. You need to see it at least once. Good photo ops. Lots to see in Ketchikan. Got a lot of eagle photos. We sailed on the Volendam . It's an older ship, lacking much of the huge ship amenities that draw the young families with small children. The food was very good, not much nightly entertainment but enough for us old people and only 2 brat kids that I saw. All in all a great cruise. My wife is making plans for the same cruise for next year but with different excursions.
    Visited June 2023
    Travelled as a couple
    Written 5 September 2023
  • Neil G
    Sydney, Australia234 contributions
    3.0 of 5 bubbles
    Holland America disapointment
    Currently on a cruise with Holland America now. Not really a luxury cruise. A so called Stateroom is just an average outside cabin. Food is ok, but most meals served are just warm by the time you get them. Bar service is ordinary, can sit in a near empty lounge and wait 15 minutes for service. Cancelled our stop in Skagway supposedly due to bad weather, but the forecast was fine. Fact was they cancelled as it was too much effort to get passengers ashore via tender. Shore excursions were great, but offered by most cruise lines. Most disappointed by the fact that they lie to save money and not have to put themselves out. Don’t do Holland America
    Visited October 2023
    Travelled as a couple
    Written 3 October 2023
  • The Happy Traveler
    Chicago, Illinois2,708 contributions
    5.0 of 5 bubbles
    Memorable Trip
    Holland America Line on the 7 day Alaska cruise was very nice. The inside passage was a real treat to see as many don’t get this opportunity. This was our 2nd cruise with HAL. They run a tight ship when it comes to quality, service, food and entertainment. ALL service employees provide phenomenal service. Food is top quality and menus vary daily. The specialty restaurants are a must try. We had a 5 star 4 course meal in Tamarind (Asian fare) and our server Rishka was amazing! Our veranda room was impeccably cleaned everyday with fresh linens and ice bucket replenished! Excursions offered are very nice too. HAL is very organized and I’m ready for another cruise next year!!
    Visited October 2023
    Travelled as a couple
    Written 7 October 2023
  • Hols2014
    Slough, United Kingdom186 contributions
    5.0 of 5 bubbles
    A super cruise with good views.
    Holland American Line cruise. Chaotic and busy terminal to embark with long queues. Difficult for people who can not stand for a long period. Once onboard we embraced the American experience. Good quality food and some variety. Cabins are very clean with a small balcony. Trips were good especially the Gold Train in Skagway. The crab experience in Ketchikan was average. The Ice Parkway was amazing and we saw lots of wildlife.
    Visited September 2023
    Travelled as a couple
    Written 27 October 2023
  • radhikaminhas
    New Delhi, India116 contributions
    3.0 of 5 bubbles
    Passable
    While the Inside Passage was nice.. I'd like to talk about the Princess Cruises . First thing.. obviously you will have your US visa..but please do ensure that you have a Canadian visa as well as you will be entering Canadian waters. They do not allow you to board the ship if you don't have the Canadian visa. Our trip started and ended in San Francisco. We stopped in Ketchikan, Juneau, Skagway and Victoria before setting sail for San Francisco. The ship is nice. We were most impressed with our cabin steward who cleaned our room twice a day. Always very cheerfully. The food was average although it certainly did not lack in variety. I have to say that the cheerful staff made up for the absolutely average food. The entertainment, although enthusiastic, was definitely reminiscent of high school productions. The embarkation and disembarkation process was smooth. Highlight of the trip was definitely the Glacier Bay. To end I'd like to emphasize again that check your Canadian visa status again. You HAVE to have it The company does NOT emphasize it enough.
    Visited May 2024
    Travelled as a couple
    Written 28 May 2024
  • Lori R
    Bisbee, Arizona129 contributions
    4.0 of 5 bubbles
    Very Good and Some Excellent
    My first time on Holland America and second time cruising. The staff are exceptional. Customer service is excellent. We had to change cabins and the guest services staff bent over backwards to find us another cabin, Treated us to dinner in one of the specialty restaurants, and gave us a bottle of wine for the inconvenience. It was my birthday during the cruise, which I had told no one about. On my birthday, I received a card from the captain and crew, along with a cupcake. The food in the specialty dining restaurants was excellent to exceptional. The Lido Market was mostly good. The burger in the much talked about Dive In Burgers and Hot Dogs was OK; flavor good but burger lukewarm. Fries were very good. The ship was filled to near or full capacity and it sometimes seemed that staff were struggling to keep up. No fault of their own. Many, many thanks to great staff who work long hours so guests can have a fun and relaxing vacation! Enjoyed the pampering of a cruise but not sure it’s my preferred way to travel.
    Visited June 2024
    Travelled with family
    Written 6 June 2024
  • mozzavella
    151 contributions
    3.0 of 5 bubbles
    Pick the right time.
    A 7 day Inside Passage cruise with Norwegian on board the Bliss. The weather did not help, though the scenery was still good . The ports visited were Sitka, Juneau, Icy Strait, why stop there, Ketchikan, over crowded. 5 ships in port there. Tours were rushed through to accomodate the tourists. We did not even set foot in the Township, what a waste of a day. The last stop was Victoria, British Colombia, for a 4 hour visit which was a requirement by the cruise line to classify it as a international cruise. My advice do your homework, cruise ship, port of departure and time of the year. Not impressed with Norwegian.
    Visited May 2024
    Travelled as a couple
    Written 22 June 2024
  • James
    Epsom, United Kingdom3 contributions
    5.0 of 5 bubbles
    Alsaja Cruise - Solstice
    I have to say what an amazing cruise on the Solstice to Alaska we just experienced. Every staff member we encountered were incredibly happy, polite and courteous. I do have a big shout out though to the guys at the Martini Bar. Amazing and incredibly entertaining. Jono was an absolute gem. So good. He made the entertainment team and that is no disrespect to the others who were also great. He just, in my opinion went the extra mile to make you feel special. Then to my absolute brilliant and most friendliest bar tender I have come across. Pankey, what a star. He was so friendly and so attentive. We had some great chats and he always knew who I was and what I wanted. Incredible memory. The best and I hope i am fortunate to meet him again on another cruise with celebrity. Big up Captain Theo and the officers who gave us an out of this world trip. He gave us some unforgettable memories. Thanks again to Celebrity for an amazing experience. James
    Visited June 2024
    Travelled with family
    Written 24 June 2024
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4.0
4.0 of 5 bubbles935 reviews
Excellent
577
Very good
140
Average
81
Poor
64
Terrible
73

Paul S
New Rochelle, NY1 contribution
1.0 of 5 bubbles
May 2020
Alaska Dream Cruise and LiveAboard cancel our cruise ad kept $1045

There we were, two months before departure. ADC and the Government telling us to "shelter in place, not to travel or cruise" and ADC suspending its spring sailings. We had to cancel our vacation plans. Under these pandemic conditions exceptions to normal payment/refund policy should change.

When we asked for a refund for a cruise that would not sail ADC offered a credit for a future cruise. We are in our late eighties. Who knows when, or if, we will be healthy enough for another vacation? We are in no position to make any reservations under current conditions and many forecast a return of the crono virus next year. An other option offered to us was to cancel our booking and receive the stated 45 day before departure (50%) refund. We raised the unfairness of this alternative and were told by Liveaboard, the agent representing ADC, that this was the policy of ADC management and its owners. After numerous attempts by our travel agent and calls to ADC management, “Liveaboard” offered us ADC’s published “early cancellation” fee $350 per person, then added an additional 3% fee for handling booking.

Others may have had great experiences on ADC ships and or booking through Liveaboard but keeping prepaid bookings under pandemic conditions is pure greed from two companies I would not recommend or support.
Written 10 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joyce M
Indianapolis, IN16 contributions
1.0 of 5 bubbles
Aug 2021
Alaska cruise was fine but do not book a Seattle tour from cruise port to airport. I paid $80 per person to sit on a bus and watch I love Lucy reruns. It was not what was advertised and when I voiced my concerns to Celebrity I was told I got what what I paid for. Lesson learned, get a Lyft next time and there are lots of other cruise lines to choose from when booking expensive vacations. Sadly , Customer S ervice post cruise is what I will remember.
Written 12 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

shannon l
Orlando, FL6 contributions
1.0 of 5 bubbles
Mar 2020
BEWARE!!!!!! DO NOT BOOK With NCL!!!!! Me and my husband booked this cruise in advance and 2 months before the sail date they lowered the price for the same room by almost $1000. We called for a price adjustment and they refused! Said they could give a 25% on board "credit". We said that was ridiculous and then they refused to even give us the on board credit! horrible customer service, I will NEVER used this cruise line again. I read other posts about how this company will nickel and dime you in every way possible. I should have listened! I cant imagine this company lasting with these type of cheap sales tactics.
Written 8 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kenneth G
Sanford, NC7 contributions
1.0 of 5 bubbles
Jun 2022 • Couples
I’ve been a business owner for 27 years I know what service is all about. I am a avid cruiser with lots of cruise lines as I love to travel.

Holland America needs desperately new leader ship and learned the meaning of customer service. No matter what time of day or night or watt day of the week you call them you are on hold forever if you end up speaking to someone nobody never knows answers to your questions. The service has been pathetic for years. Me and my girlfriend from Singapore were told we did not have to have a booster shot to take the northern Baltic cruise we go to the port and not allowed to board the ship after I had proof that two customer service reps told me I did not need a booster I had proof and documentation when I went to Copenhagen with my girlfriend to board and they still would not allow us the board. Folks remember this you have choices out here this company is all over the place I highly recommend you choose another company for your cruise. And just wait till you have an issue like I have had I have emailed them several times I’ve been waiting over three months and have heard nothing from them no phone call no nothing so I finally took it to myself to call them back after waiting three months and somebody was finally able to tell me they were going to credit me $10,000 that I had paid for a future cruise and refund my port fees I would think after three months I would finally have a check for the port fees and I still have not received. When I went to try to look to see what was going on when I logged in to there company website they’re only showing a $4500 credit. I waited on hold for over 45 minutes on Sunday, September 4, 2022 to get answers and address this problem as I have approximately a $10,000 credit and once again nobody ever came to the phone I have discovered with my years of dealing with this company this is a routine thing. I would FIRE the CEO in a flash he or she is a certified joke ! If any of you want to get the real deal about this company CALL me any day of the week Kenneth Garrett 919-775-5802 I tell it like it is

You will regret traveling on Holland American cruise line if you have an issue I can promise you that !!
Written 4 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Geoff B
Oxspring, UK8 contributions
1.0 of 5 bubbles
Sept 2022 • Couples
The boarding was very poorly organised, no proper signage or help. The staff were rude and unhelpful. We booked this cruise because we wanted to visit the sites and excursions advertised. The bookings were made with Princess cruise, we docked and departed early in Juneau. Unfortunately the excursion we booked was poorly organised and left late, the bus which Princess booked broke down on the way to the departure point which lead to a further delay. The replacement bus was also faulty so not a good experience. As a result it was too late to visit when we arrived back at the ship. We don’t see how an organisation like this could fail to ensure adequate quality and safety on the excursions they provide. There has been an incident in Skagway so we are unable to take the excursion we came 1/2 around the world to see. All together a very unsatisfactory experience. The company appear to be interested in income without consideration of their passengers experience. We wouldn’t do this again if it were 50% cheaper, I recommend you book with another provider.
Written 21 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

winepair
Lodi, CA188 contributions
2.0 of 5 bubbles
Sept 2023 • Family
10 years ago I took a Royal Caribbean seven day cruise in Italy, and it was delightful. Therefore, I booked the 7- day Inside Passage cruise to Alaska for my mother's birthday, and ran into a nightmare on the first day.

When we went to our rooms, the whole hallway had horrible stench, and in her room, it was even worse. It smelled like a combination of gasoline, dirty diapers, and dead rats. The stench was so strong, it nearly knocked us over, and we were very concerned about our health. I immediately went to guest services to get assistance at 2:30pm and they promised they would fix it within an hour. I also called maintenance twice and housekeeping once, leaving messages about the problem.

An hour later we came back to the same stench. This continued continued for the next three hours with me getting in the big long guest services line waiting patiently, and repeating our request. The guest services person (Marcelino) kept saying that they would fix it, but it was just a placate. I asked to speak to the the Guest Services manager (Yodva), and she refused to come out and talk with me. It wasn’t until 630pm when I pushed my way to the front of the line insisting that this was a health hazard, that we finally to someone to help us. By this time a few other people on our short hallway joined me in complaining about the stench.

We finally got the House Keeping Manager (Genevieve) to look into the situation. She showed great leadership, coming our rooms and calling engineering and maintenance. It turns out that a pipe coming from the kitchen with garbage disposal food had broken in the hallway above my mothers room, creating the deadly smell. They finally fixed the pipe, and put a huge fan in the hallway, but the stench lingered for several more days - just not as strong.

I guess the worst thing about the experience was the fact that we were ignored and placated for such a long time, and no one would solve the problem. It wasn’t until my mother had tears streaming down her face and I was crying too, that we finally got help. I am shocked at the lack of hospitality and customer service we encountered. No one even apologized to us, until 24 hours later and they offered us a 20% discount on our next Royal Caribbean cruise. They’ve got to be joking.

I’m hoping that somebody from Royal Caribbean will read this and will improve their customer service. Ignoring customer complaints and putting peoples health risk is just not acceptable.

Written 22 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sightseer646003
3 contributions
1.0 of 5 bubbles
Feb 2022
We had a nightmare experience on a Princess Cruise to Alaska a few years ago. No sooner did we check into our room than the toilet overflowed. The person who came to fix it said that it also happened on the previous cruise. When the toilet continued to overflow day and night, we asked to be moved. Staff said there was NO Room Available... this on a cruise with a few thousand people. One morning at breakfast near the end of our trip, I saw the ship's captain and literally ran to let him know of the problem. He immediately said, "We are family and this will be changed." Finally! As soon as we moved out, our friends who were in a cabin next to ours, said that workers came to pull out all the carpet in our former room because it was so unsanitary. Our friends were also told that the plumbing had been a problem on earlier trips. When we complained to Princess in letters, calls, etc., we finally received a letter saying there was nothing they would do and no refund -- but if we'd like a $200 discount on a future Princess voyage, we had a limited time to use the discount. This has to be the worst all around customer service we've ever experienced.
Written 15 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Timindy D
1 contribution
2.0 of 5 bubbles
Oct 2023 • Family
The cruise itself was okay. Food and service were excellent! Entertainment was poor except for the last comedian and the last dance group. Their post-cruise experience is ridiculously poor. They charged me an extra $169 USD AFTER I had left the ship and I've contacted them 4 times in the past 6 weeks to get it returned and am still waiting. Everytime I call they say they will look into it and still nothing. Now they have changed their contact line to be Monday-Friday 10 am-4pm rather than 24/7. Very, VERY poor. I'm still waiting for them to return my money.
Written 19 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kate B
4 contributions
1.0 of 5 bubbles
Jul 2023 • Couples
Where do I begin? This is only our second day and we are just trying to make lemonade out of lemons. Sailed on Zaandam from Boston to Canada. Paid $179 for internet, but internet has been down since boarding. Rooms are old and shabby. And small beyond anything I’ve ever been captive in. Hair dryer literally looked like a Hoover vacuum cleaner from the 1950’s.
Navigation app is bad and also not working since we left port in Boston. Staff is not nice like on other cruise lines. No one speaks English, and when you ask them to repeat what they sad they get rude. Really astonishing! Maybe they are not getting paid enough and feel trapped? Food is okay, but got a stomach ache today after breakfast so I am afraid to eat anything more (especially from the buffet).
I wish I could find something good to say. If I do after trip I will write it
Written 9 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Steve F
Houston, TX115 contributions
1.0 of 5 bubbles
Jul 2022
We booked a cruise in July 2022 with Alaskan Dream Cruises. A big mistake. Based on the write ups on their websites we had high expectations. Considering the cost we thought we would be getting a top notch experience. NO SUCH LUCK. We have been on five small ship cruises. This was by and far the worst cruise we have ever been on. I am kicking myself for booking it.

Without going into details, Let me just say that all of the promises made on the website are non existent. The crew was inexperienced in Alaska, the food was either cold, undercooked or not as advertised, there were no enriching experiences, they typically dumped us in port to fend for ourselves, the accomodations are attrocious.

If I had to do it all over again, knowing what I know now, I would undoubtedly take a full size cruise ship for this voyage. I can speak for other small ship cruises in Alaska but definitely avoid this company.
Written 16 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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INSIDE PASSAGE (2024) All You Need to Know BEFORE You Go (with Photos)

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