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Super Shuttle

Washington DC, DC 20000
+1 800-258-3826
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Overview
  • Excellent23%
  • Very good15%
  • Average7%
  • Poor9%
  • Terrible46%
yesterday
“Not a good experience at Reagan National”
18 Apr 2018
“Not so “super” in my opinion”
LOCATION
Washington DC, DC 20000
This attraction is at Ronald Reagan National Airport
CONTACT
Website
+1 800-258-3826
Ways to Experience Super Shuttle
from US$24.99
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from US$24.99
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from US$23.99
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Write a ReviewReviews (226)
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1 - 10 of 216 reviews

Reviewed yesterday

Have used SuperShuttle for years, it beats paying to leave a car at the airport. The driver was courteous, picked us up on time, and delivered us safely to the airport. In previous reservations, I had been able to pick the time to be picked...More

Thank COatheart2258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

We walked around for about a half hour in the airport shuttle area trying to find WHERE you get on the Super Shuttle at Reagan National. Finally (I think by accident) we found a nice man in a blue shirt who I guess is their...More

Thank Jeana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Booked the shuttle from Dulles airport to the downtown hotel and return. First, booking online was fast and easy. Second, there was immediate and clear communication as to location, shuttle number and driver name. The shuttle arrived on time and the drivers were professional and...More

1  Thank Mona442013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 week ago

Thank you for your review! We're glad that you enjoyed our efficient services in the DC area! Thank you for choosing to ride with us; we look forward to seeing you again! ^ZN

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Reviewed 2 weeks ago

I reserved the Super Shuttle online at the Dulles Airport in DC. Pick up was easy and no issues there. But my hotel ride, which was only about 20 min from the airport became almost a 2-hour ride! I understand that there were other people...More

Thank Wagner V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 2 weeks ago

Hey Wagner, we're sorry to learn of your frustrations with your recent trip. We always strive to provide great trips for our guests, and we're not happy when our passengers don't enjoy our services. We're here to help, and it's important that our team reaches...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

In typical super shuttle fashion they were 35 mins late meaning we missed the deadline for checking in bags. Transfer to a later flight for the cost of $150. Following LA debacle I would rather put my faith in Uber than ever use these guys...More

Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 3 weeks ago

Mark, we truly apologize for this experience; your frustrations are understood. This is unacceptable, and our team would like to follow up with you. Please send your reservation number and feedback to socialmedia@supershuttle.net so we can look into this issue. ^ZN

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Reviewed 4 weeks ago via mobile

Gaylord National Harbor lists Super Shuttle as their dedicated transportation to and from DCA. The trip from the airport was OK - hard to find the pickup location and the rep is less than cordial, but I got from the airport to the hotel. My...More

Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hey Marc, we're sorry to learn of this experience. We understand how frustrating this experience may have been, as your trip to the airport should have been honored. Your ticket #324535 has been received, and you will be followed up with soon. ^ZN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Had trouble finding car due to construction at the airport. Tried following email directions, bu airport staff sent us to the 3rd floor, then had to go back. Driver was very patient. Ride back from hotel to airport was great and prompt. He told us...More

Thank Americantravel17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

We're incredibly happy to have read your review! We strive to provide quick and efficient service, and we're glad that you enjoyed your experience with us! Thank you for choosing SuperShuttle; we hope to see you again soon! ^ZN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Booking was the easiest part of this whole experience but unfortunately that's where the good ended. I had booked a door to door service from the airport to our accommodation for 6 of us. I had updated my booking to let them know our flight...More

Thank Girltoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 4 weeks ago

Hello, thank you for sharing your experience. We're very sorry to know that you endured such a poor experience with our services in DC, as it's always our goal to provide the service we know our guests deserve. Our Customer Care Team would like to...More

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Reviewed 5 weeks ago

On time both journeys, downloading the app and receiving text messages to update is essential Our first driver was pleasant but quiet, our driver for the return trip to Dulles was Justin S, a lovely chatty guy who was happy to chat with us for...More

Thank 198Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 5 weeks ago

Hello, and thank you for taking a moment to share this wonderful review! We're very pleased to hear about the friendly and professional drivers on your trips and we hope to see you riding with us again soon! :) ^RH

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Reviewed 30 April 2018

My overall experience was good... the driver was early and when he didn't see me at the hotel porch, he went to the front desk find out if i had checked out. The shared ride was smooth without any problems or delays.More

Review collected in partnership with this attraction
Thank Jacque T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuperShuttle_SMCC, Manager at Super Shuttle, responded to this reviewResponded 1 May 2018

Thank you for your review, Jacque! We're happy to know that you enjoyed your experience with us! It was wonderful for your driver to check on you; we always go for great service! Thank you for riding with us; we hope to see you again...More

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Ask a question
Questions & Answers
Myrtle M
3 July 2017|
AnswerShow all 3 answers
Response from Naturally_Tab | Reviewed this property |
I used Super Shuttle from Reagan National to my hotel, and caught a taxi to return to the airport. The prices were very close, but the service was much better with the taxi.
0
Votes
luvmylittleboy
22 June 2017|
AnswerShow all 5 answers
Response from Barbara C | Reviewed this property |
Hi, They will drop you off at any address you provide them.
1
Vote
deborahcooke
30 January 2017|
Answer
Response from SuperShuttle_SMCC | Property representative |
Hello. The time you will want to submit is your arrival time at the airport. When you complete your reservation, an email confirmation will be sent out, with arrival instructions. The instruction will assist with your... More
0
Votes
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