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Captain Van's Rentals & More

Roatan, Honduras
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About Captain Van's Rentals & More
We offer guided & self guided tours and rental transportation for the island of Roatan. We have been in business since 1998, and are proud of our reputation. Please come visit us in the West Bay Mall. We also offer rental deliveries to those staying a far distance from West Bay. Plus our store offers a great selection of wine, liquor, beer and everyday items. Get in touch with us.
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Hours Today: 09:00 - 19:00
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Captain Van's Rentals & More
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Gary A wrote a review Jun 2020
Lehigh Acres, Florida1 contribution
Just a reminder, the Captain doesn't tell you that the roads have many pot holes filled with gravel that matches the road so you can't see them until you hit one and wreck. The Captain also doesn't tell you that he has two plastic slides on the scooters that slide when you wreck so he can charge you anther 50 bucks or so even though there was no damage.
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Date of experience: July 2019
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Response from murray_roatan, Owner at Captain Van's Rentals & More
Responded 3 days ago
This is a late response to this review, but as the owner, I feel it necessary to respond and explain thoroughly how damage charges work on scooters/motorcycles. First of all, potholes are everywhere on this planet; especially in third world countries. We tell our clients to be aware of the roads and their surroundings, as they are responsible for damages regardless "if it was the road's fault" as many clients claim. Indeed, the local people will absolutely fill a pothole with gravel since the government won't fix the pothole in a timely fashion. The result is that vehicles incur less damage. But you still need to be aware as a renter, of holes filled with gravel and dirt. Our minimum damage charge is $50. That means if a scooter/motorcycle has been found to have any new damage without actually breaking a piece of the scooter/motorcycle, we do not replace the part, but we do charge for accumulated damage. On the other hand, if a part is actually broken by the renter, they pay to replace that part. With the fact that we rent quality Yamaha and Honda machines, their body parts do NOT shatter into pieces on impact, like you see with other cheaper made scooters/motorcycles. However, the result is obviously new scratches, scrapes and sometimes small cracks that appear after a renter hits something or hits the ground. This accumulated damage charge of $50 goes towards the eventual time, when that part has accumulated enough damage, that it needs to be replaced by us for future rental clients. In addition, during the post inspection, if it is obvious that a part is bent, due to an incident, said client will be charged the minimum damage charge. Simply put, we charge $50 if the scooter or motorcycle has been damaged in any way. We do a damage inspection before the client leaves with the rental and we also do a return inspection upon return. Unlike car rentals where body parts like fenders do not get changed, but instead get repaired with body filler and paint, scooters and motorcycles body parts are made a varying qualities of plastic. They cannot be repaired, but must be replaced. If I was to charge a client to replace an entire fender when it was only scratched from an accident, the charges would be too high. That is why we have a minimum damage charge of $50, to avoid charging clients to replace a piece; that although it obviously has been in an accident, is still functioning fine. We then point out these scratches to future clients, and they sign the inspection sheet, acknowledging that they know that part is slightly damaged (but not broken). I hope that explains things in more detail. The bottom line is that if the rental scooter or motorcycle does not experience any accidents, impact or "lay downs" then the client is not charged anything. We have been in business since 1998, and we are proud of that fact. We are fair to our clients. Please respect the rental equipment, and you will never be charged. And...stop blaming the road for a mishap. It doesn't work with me or my staff. Thanks.
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Laurie H wrote a review Jun 2020
Rocky Mountain House, Alberta, Canada141 contributions31 helpful votes
Rented a SUV from Captain Van, after communicating via e-mail - service was great, nice staff, Caesar who came to get us from the airport was great and we ended up dealing with him a bit over the course of the 3 weeks we were there, rental was a 10 year old Ford Escape, runs a little rough, but suited our purposes. Price was very good.
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Date of experience: March 2020
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2212pr2c wrote a review Feb 2020
Calgary, Canada10 contributions7 helpful votes
Extremely helpful staff. Quality scooters (2 rented for a week) and very reasonable rates. We had a small issue with one of the scooters and they handled it immediately with zero problems. Honest staff who provided great advice on self-guided touring of the island also. This place also has a small convenience store with very low cost alcohol (the cheapest we could find) (spirits, wine and cold beer). We will definitely be back here again if we ever return to the island. Also, the Oilers are truly a terrible hockey team.
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Date of experience: February 2020
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Wills McM wrote a review Feb 2020
Carrickfergus, United Kingdom2 contributions
SUPER service and price. So glad we used these guys. Cesar collected us from the ferry and took us to the office where paperwork was fast and efficient. Guillermo gave us his number so we could whatsapp him if anything went wrong, very reassuring. He also got out of bed very early to drop us back to the boat, thanks Guillermo! We had the Ford Escape and it was great, highly recommended. Well done Captain Van's; outstanding service. Gracias.
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Date of experience: February 2020
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Response from murray_roatan, Owner at Captain Van's Rentals & More
Responded 11 Feb 2020
Hi William. As the owner of this fine establishment, I really appreciate the positive comments. We strive to offer a 1st world experience in a 3rd world country, and with your kind words about CESAR and then GUILLERMO, I know we again have maintained that standard of service (or better!). We hope to see you on Roatan again. Next time, stay a little longer. The island is calling your name and we will welcome you back as a returning client. Thanks!
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IsisAswan wrote a review Feb 2020
Kamloops, Canada19 contributions5 helpful votes
Great Scooter Rental, fare price, easy to rent, super nice staff at the office, good deal all around. Great way to see the island and get a feel for were you are. Easy to park. Takes very little gas to fill.
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Date of experience: January 2020
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Response from murray_roatan, Owner at Captain Van's Rentals & More
Responded 4 Feb 2020
Thanks for your comments. Seeing the island on a scooter, has a whole different feel, when compared to seeing the island from a vehicle. We appreciate your business, and hope to see you again.
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