I'm tempted to give 2 stars to this tour because we had multiple issues (ranging in significance), but the stunning nature of the trip made it super enjoyable for me, despite the problems we had with the company. It's actually one of the most beautiful tours I have been on. Despite that, we had many issues.
1. Things are rarely explained to you. For example, we got on the bus at the start of the first day, and then we were taken out and taken into another bus full of random people, and we just started driving, with nothing explained. I think we were originally put in the wrong bus, so they fixed it, and then we had to take the remaining seats of another bus. The driver, Abdul, didn't explain anything, and this was quite consistent throughout all 3 days. It caused much stress that close to *nothing* was explained - stopping at random places, random people (including a mother and a baby?) getting on.
Strangely, there was a man on a bus throughout the three days, who seemed to be collaborating with the driver. No one ever explained his role, but he never helped us, instead he randomly got on and got off the bus, perhaps he was doing some side job for the driver? It was very bizarre.
2. The tour guide, 'Sarfour' of Kasbah Ait Ben Haddou scammed us and tried to scam us even more. They claim that this Kasbah is not their responsibility, which is a non-sensical argument, probably because they had issues before with this part of the trip. We were given a tour guide who essentially scammed everyone, colluding with a scarf man. Most people paid 130 dirhams for a camel scarf which is ridiculous. On the day after, a different, kind tour guide (Muhammad), asked us if we wanted to pay 30 dirhams for a scarf, proving how 'Sarfour' scammed us. I'm deeply suspicious the tour guide ('Sarfour') and the fabric seller were colluding, as the tour guide acted as a salesman.
He also tried to force us to pay for the lunch that Marrakech Desert Trips (MDT) put us with, 120 Dirhams for a meal, again, a ridiculous price. We pushed past his aggressive nature, and we left the restaurant to get a more delicious meal for 35 dirhams.
Finally, he demanded we pay him 40 dirhams each (even though the tour guide is meant to be 3 euros each). The shocking thing about this is that we were manipulated to have this tour guide - he never explained the price, and the driver ushered us to this tour guide.
3. MDT consistently puts you in rip-off lunch places, with cheap places next by, not telling you an option exists next door. They say they aren't colluding to make a profit with these places, but again, it's deeply suspicious.
4. The seating arrangement is illogical. I couldn't sit with my friends on the first day, and the driver aggressively tried to force me to do this again on the second day. Basically, if you claim a seat, apparently that is yours for the whole trip. The issue with this logic is that we came on the bus last (through no fault but MDT), making this system deeply unfair. A fairer system would be being able to pick your seats beforehand.
5. In general, the driver was emotionally unstable. This was quite scary to deal with throughout and together with things rarely being explained, made this trip unnecessarily stressful.