Gems Gallery Pattaya
Gems Gallery Pattaya
4
8:30 AM - 5:00 PM
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
8:30 AM - 5:00 PM
Sunday
8:30 AM - 5:00 PM
About
Gems Gallery Pattaya is an affiliate to the GEMS GALLERY Group of companies, one of the top local jeweler with expertise in the jewelry industry since 1987.
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  • Dan L
    Bunbury, Australia8,395 contributions
    3.0 of 5 bubbles
    Glittering Gems Gallery
    Throughout Thailand it seems that every tour includes a gems gallery on the itinerary. Crowded venue with tourists and the multitude of personal escort salespersons spruiking the virtues of the displays. The initial short tour that covered the discovery, extraction and polishing of the various gems was interesting and then it was off to the cavernous salesroom and the glittering jewellery and accompanied by a shadow carrying a basket. I think that we have visited all of the Galleries now and never made a purchase considering better value elsewhere in the smaller outlets.
    Visited November 2023
    Travelled as a couple
    Written 26 December 2023
  • Balasubramanian R
    Chennai (Madras), India805 contributions
    5.0 of 5 bubbles
    Gems show room, Pattaya
    Gems Gallery Pattaya is one of the famous place and a big shopping centre. Different types of Gems are available and for range of prices. First they are showing the mines light and sound show and then taking to their shops. Precious metals, ornaments are selling and it is fully guaranteed. Service is good and they are well experienced
    Visited December 2023
    Travelled with family
    Written 7 March 2024
  • Louvel V
    4 contributions
    5.0 of 5 bubbles
    Authenticity and worth the trip
    It was worth the trip. Came here to buy our 10 year wedding anniversary. Bought set of earrings too for me and my daughter. Luchia, the salesperson helped me find the right wedding bands and sets of earrings. It all came with a certificate and lifetime warranty.
    Visited April 2024
    Travelled with friends
    Written 26 April 2024
  • K A
    1 contribution
    5.0 of 5 bubbles
    Diamonds are forever !
    Gems gallery is a must vist in Pattaya. Incredible professionals who will help you choose the right gem for you. Many thanks to Jasmine who was very patient and walked me through multiple options before helping me pick the best gift for my wife.
    Visited May 2024
    Travelled solo
    Written 5 May 2024
  • Jackie H
    1 contribution
    5.0 of 5 bubbles
    Excellent Customer Service
    I would like a big thank you to Prewit. The service provided following my return to the UK is beyond excellent. If you have the opportunity to visit please do it is a store you can trust what is important is the after-sales service particularly if you are from abroad. I had a small issue it was sorted with a gift. I am an very happy customer. 👏🏾👏🏾😊
    Visited March 2024
    Travelled with friends
    Written 10 May 2024
  • Vasant S
    2 contributions
    5.0 of 5 bubbles
    Gems Gallery experience.
    Excellent place. Amazing experience. The tour was conducted by two extremely polite and graceful girls. They were helpful, informative and knowledgeable. Worth visiting and buying. Hats off to Khun Sonya and K. August.
    Visited May 2024
    Travelled with family
    Written 16 May 2024
  • Shanthi B
    1 contribution
    5.0 of 5 bubbles
    My experience at gems gallery
    We saw how the jewels were made and all the designs were really mesmerising. The staff Mr.Luecha was extremely patient and was kind enough to show us many designs. He understood our interests and helped us select our gems We had a wonderful experience!!
    Visited May 2024
    Travelled with family
    Written 18 May 2024
  • Smartflight Tra... a
    1 contribution
    5.0 of 5 bubbles
    Awesome tour stop to buy gold and genuine stones in Pattaya
    Love this jewelry factory store in Pattaya. Madame Nid and Ms Wan. I bought my awesome staff an elephant gold pendant as a souvenir from Smartflight for her loyalty and hardwork. They are helpful in finding one for me that suits my quality and budget. I recommend this shop.
    Visited June 2024
    Travelled on business
    Written 12 June 2024
  • RuthOBrien
    Dubai, United Arab Emirates24 contributions
    5.0 of 5 bubbles
    Best Gem shop in Pattaya
    My wallet is lighter but my jewelry box is happy. I went in for a birthday present for my mother and left with loads of presents for me. Thanks to Tata, Mario and Nid for their expert help in finding the right pieces and to the workshop for making my jewelry idea come to life.
    Visited June 2024
    Travelled with friends
    Written 14 June 2024
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4.0
4.0 of 5 bubbles1,004 reviews
Excellent
400
Very good
259
Average
196
Poor
76
Terrible
73

President
5 contributions
1.0 of 5 bubbles
Jan 2020 • Family
Recommend to demand any official document where exchange conditions are clearly stated in order to avoid unpleasant surprises making you spend much more. Prehistory: in June 2014 we purchased a ring (for 94K THB or $3,133 as of today) and earrings (for 155K THB or $5,167 as of today) at Phuket branch store. Sales assistants assured us that we can exchange a purchase anytime with no price conditions. Today we visited Pattaya branch store to exchange the earrings (as the choice turned out to be unfortunate due to which the earrings were worn only twice). Unexpectedly new conditions have appeared: sales assistants here told us that we can exchange them by the jewellery 50K THB more expensive than our earrings. It didn’t work for us. For this price it’s more appropriate to go shopping at any famous brand store. Next, we asked for the book of complaints and suggestions - it was absent. We came to the manager and explained our situation. The manager confirmed the “new” condition, but stated it’s $200 (I don’t remember the THB amount she mentioned, so must be 6K THB as equivalent) to add not 50K THB! And the additional surprise: she also stated the exchange can be done only once. The last thing to mention, she confirmed the book of complaints and suggestions is absent which is unacceptable for the network of jewellery shops selling very expensive goods! That’s the way of making money on relaxed tourists: we will be promised any benefits to spend money, but when it comes to fulfilment of previous assurances, the attitude/ treatment will change right away
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear President-1A, Thank you for your review. Yet, apologise for any dissatisfaction you have with our Pattaya branch service. On behalf of the Gems Gallery Group management, we are sorry for the miscommunication from our staff. We take this matter seriously and will investigate thoroughly, as the term of “price” in our exchange condition remains very simple: due to the fact that we cannot compensate any money back when the purchased item is exchanged with a lower priced item. Thus, we suggest that the new chosen item should be of equal or higher value. However, the number of times of exchanging are subject to the reasonable cause. As we do retail only newly made jewelry, we commit that the item being on sold is not a second hand or used item. So, the reason of exchanging should be of reasonable cause. Hope to receive your kind understanding. Again, so much apologise for your bad experience.
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shazz
1 contribution
2.0 of 5 bubbles
Feb 2020
I purchased a black star sapphire and cubic zirconia ring in February, and Unfortunately after only wearing the ring a few times, the stone has fallen out.
I have contacted The Gems Gallery on numerous occasions, hoping to get a replacement or refund, but as of today, they have not come to an agreement.
I am very disappointed, as the ring was to be a token of happy memories of my holiday there, and is suppose to have a lifetime guarantee!
Be warned, before you purchase anything there, and do not buy anything which is very expensive.
Written 11 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Grant C
Leigh-on Sea, UK5 contributions
1.0 of 5 bubbles
Dec 2022 • Couples
Visited yesterday to purchase a ring for my girlfriend. I was surprised how expensive this shop is. I had visited several gold shops prior to going and believe they are 20-30% cheaper than the Gems Gallery. Very good selection but not cheap. I purchased a ring elsewhere.
Written 11 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear M9024DLgrantc, Please be kind to contact and clarify which specific product or item that you believe that other shop has 20-30% cheaper. Please send the info via gemspty@gemsgroup.th.com as we always seek to have all our items competitive at reasonable market price given the high standard of our quality and service.
Written 23 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abhishek
1 contribution
1.0 of 5 bubbles
Aug 2022 • Solo
Hello I have purchased a pendant from salesperson August after negotiating and thought ia buying a good product . When u shoed to my jweller here he says the price charged to me almost double. I think this type of business is not good and they claim to be no 1 quality . How can u help me in this matter . I have been fooled now by trusting and buying from them the pendant worth 35000 bhat
Written 25 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Abhi1592022, Thank you for your review. Please understand that the value of a stone largely depend on the quality. We are confident to say that we use the top quality. However, the valuation by some jeweller might not reflect the true value of the item as personal opinion could be involved in the judgment. To be more precise about the value, you may try making comparisons with the similar items being sold at other jewelry shops with identical quality (stone color and clarity). By doing so, you could learn that our price is reasonable and competitive. Hope this clarify your worry about our quality. Look forward to serve you again.
Written 9 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

VeganMadeEasy
Glen Ellyn, IL2,178 contributions
1.0 of 5 bubbles
Jan 2024 • Couples
This, unfortunately, was the final stop of our tour. I can’t stand tours that end with trying to sell you stuff you didn’t ask for.

We got there and we’re put on a train that took us through an elaborate tunnel with multiple stations explaining gem related topics. That alone took 15 min. Once off the train there are about 20 employees waiting for you. You get shown through the workshop and after enter a humongous shop floor filled with jewelry. If you don’t want to buy keep walking and get out!
The Gem Gallery on the itinerary should have been a warning sign.
Written 1 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear VeganMadeEasy, We do apologise for our late reply. First of all, thank you very much for your feedback. We love to hear the comments from our visitors so that we could improve the service experience further. The visit to our venue is intentionally designed to be emphasizing on educational experience. Every visitor may leave our venue upon each individual's will. Our staff is banned from any kind of forced selling. If the service provided by our staff was the issue, please be kind to give us more information. We would like to make sure that the experience get improved and we will train our staff to serve more professionally and friendly. We hope to receive your kind assistance in this matter. We can be reached via gemspty@gemsgroup.th.com
Written 18 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dan W
Portland, OR1,930 contributions
2.0 of 5 bubbles
Feb 2020 • Couples
Touted as the world’s largest jewelry store I don’t doubt it. This is a very huge store with much inventory that glitters and shines. Excellent quality from all appearances and they also sell other souvenirs and purses and curiously in a side room one can purchase luxury mattresses(?)
Unfortunately they have a full display case of items made from carved ivory.
Written 6 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

marcopoloindia
india7 contributions
4.0 of 5 bubbles
Jun 2022
When I arrived at the Gallery a coach load of people had just arrived. The parking attendants guided my taxi quickly to the parking spot. I was helped by a staff member so that I was not held up by the coach party. Inside I was helped very patiently by a knowledgable young lady, Tunchanok
Written 29 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Balasubramanian R
Chennai (Madras), India805 contributions
5.0 of 5 bubbles
Dec 2023 • Family
Gems Gallery Pattaya is one of the famous place and a big shopping centre. Different types of Gems are available and for range of prices. First they are showing the mines light and sound show and then taking to their shops. Precious metals, ornaments are selling and it is fully guaranteed. Service is good and they are well experienced
Written 8 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Poonam L
Pattaya, Thailand2 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
This is Amit and Poonam Palkar from Mumbai, India. When we visited Gems Gallary in Pattaya, we were totally astonished with the genunie gems ornaments they have in their gallary. Deepak, their sales representative guided us well in chossing the worth ornaments with our date of month.
Written 6 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vasant S
2 contributions
5.0 of 5 bubbles
May 2024 • Family
Excellent place. Amazing experience. The tour was conducted by two extremely polite and graceful girls. They were helpful, informative and knowledgeable.
Worth visiting and buying.
Hats off to Khun Sonya and K. August.
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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