It was fairly painless to book massages via WhatsApp prior to our flight to Hanoi. Took advantage of their fall promotion and got a foot scrub and deep tissue massage for $20 yesterday. The place was clean and the massge tables comfortable. They had private rooms for two that had it's own toilet and shower. The facily had at least 5 floors and several rooms. Receptionist Thuy was quite helpful explaining the options. My massage therapist was Kim and my husband’s was Hue. Our foot scrub was great and our massages were even better. Both women gave wonderfully firm deep tissue massages that we just had to go back the next day! Though we did not have reservations, they were able to accommodate our family of 4. Receptionist Tung was helpful and patient with our questions. He even went above and beyond and found a masseuse from their other branch for us since they didn't have enough people that day. To think our first message was amazing, our second was even more so with Duyen and Xuan. This time we got body scrubs and 90min massages. They loosened all the knots in my back and soothed the body aches from that 20+hr flight. Getting another one tomorrow! Woohoo! Unfortunately, it’s gonna be our last day. We will be back ! Orient Spa - a wonderful start to our vacation and a definite must for future ones in Hanoi :). ps. we went to their brand new branch at 18 P. Báo Khánh, Hàng Trống, Hoàn Kiếm, Hà Nội 11006, Vietnam

We did a Couple's Delight spa package and our therapists are really good. The room and facilities were also good. All the staff were very friendly and the package was very good value for money. Our room was a little noisy due to the proximity of the traffic. Apart from that, it was a really excellent experience.

Fantastic spa at a very reasonable price. We had the 1½ hour package with full body and foot massage, and it was amazing. The entire experience from arrival to finish was great, and all the staff were so welcoming and serviceminded. Would definitely come back.

Booking experience and staff were wonderful BUT we had a massage and I also had the foot cleansing ritual which was performed on the creaking bamboo chair next to my partner when he was having massage. It was noisy and uncomfortable experience for myself and my partner. I have never sat on this kind of chair in Asia during foot massage and callus removal (performed with machine). Very strange! However my partner thought the massage therapist was professional, I didn’t enjoy mine as much.

Went to the Orient Spa Hanoi at 18 Bao Khanh, Hoan Kiem, Hanoi today. Reservation was done one day before by Giang and she was really nice to fit me in. Therapist Nguyet did an excellent treatment of Oriental Signature Package. It was done professionally and the place is clean and tidy. Certainly money's worth. Will definitely visit again next time in Hanoi.

This place does not have staff standing outside the store recruiting clients. Rather, they are such high in demand that reservations are encouraged with a 100k VND reservation deposit. My fiancé and I booked the Couples Delight (massage & mini facia)l. I paid a little extra to upgrade my facial to the anti-aging facial and shortened my massage (worth the trade-off as I was in dire need of clean skin). The entire staff is professional and friendly. You're greeted with a welcome tea and get a chance to pick out your desired scented oil. Once the massage is over, the staff brings out a tray of ginger tea for your consumption. My partner and I are sad to be leaving Hanoi tomorrow. Otherwise, we'd definitely go back for another treatment!