Dear Shu Tan,
Thank you for sharing your feedback, and we genuinely appreciate your perspective on the tour. We're sorry to hear that your experience didn't meet your expectations.
Allow us to clarify that we offered complimentary motorbike pick-up and drop-off services at your hotel, despite it not being part of our standard policy.
As you booked the tour during the traditional New Year, our guide shared insights into local culture. However, due to the festivities, many popular food stalls were closed, and only smaller establishments were open, resulting in crowded conditions. Consequently, our guide flexibly sought suitable seating for your group of nine in each location. This may have deviated from the usual plan or normal conditions.
The tour typically covers 3-4 eating establishments, concluding with egg coffee or beer. During your experience, you savored three iconic dishes:
- Grilled pork with fresh, flavorful noodles and fried spring rolls.
- Glass noodles with chicken or duck.
- Fresh rice noodles mixed with stir-fried beef.
The tour guide led you through backstreets and small alleys, allowing you to explore local landmarks, including a church and a pagoda.
As the tour concluded, you stopped at the train street to witness the passing train and enjoyed another round of beer.
We appreciate your understanding of the unique circumstances during the festive period. Your feedback is valuable, and we are committed to continually improving our services based on your insights.
Thank you for choosing our tour, and we hope to have the opportunity to create a more satisfying experience for you in the future.
Best regards,
Einstein