VietnamStay
VietnamStay
5
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 12:30 PM
Full view
About
As the local Tour Operator in Indochina & Thailand, we endeavor to immerse you in our cultures and seek to help you participate in local activities, while still offering total comfort.
Hanoi, Vietnam
Awards
Travellers' Choice
2023
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5.0
705 reviews
Excellent
680
Very good
18
Average
5
Poor
0
Terrible
2
Don P
Oakville, Canada14 contributions
Oct 2023 • Couples
Three couples undertook a vacation trip through Southeast Asia, organized by Vietnam Stay, from October 17 to November 8, 2023. This document is our evaluation of the experience. We will provide feedback in the following categories: Transportation, Accommodation, Cruise, Guides, Cultural Experience and
Communication.
Transportation
The primary mode of transportation was by 8-9 passenger vans. This included transport to and from airports and all guided tours. Every van was clean and relatively new. The drivers were all very competent and punctual. The one occasion where the van was late (by 10 minutes) due to traffic conditions was at the Bangkok airport but Vietnam Stay responded quickly and a representative met us and assured us that the van would be there shortly.
Each van included bottled water which was greatly appreciated. In most of the vans the bottled water was in coolers and this was very good. In Bangkok the van had a speaker system which made it easier for us to hear the guide as she spoke.
All of the six in-tour flights were without any problems. This was an area where we had some concerns but they were unfounded. Everything went very well.
Accommodation
All of our hotels were excellent and clearly 4*+. In most instances they were located in or near the historically significant locations of each city. In most instances we were able to walk or take a short tuk tuk ride to restaurants or shopping areas.
La Siesta Ma May in Hanoi and La Siesta Hoi An Resort were probably our favorite hotels. However, the Eldora Hue, the Aviary Hotel Seim Reap, the Bohdi Serene in Chiang Mai and the Legend Chiang Rai were very charming. The Amara Hotel in Bangkok had a wonderful infinity swimming pool on the roof. The Vibe Hotel in Singapore was a short walk from the Orchard Road shopping area and the subway which made access to all of Singapore easy.
The only criticism was the Orchard Hotel in Ho Chi Minh City. The hotel was fine but the cost to launder two bags of clothes was excessive at approximately $92 USD.
Cruise
The Halong Bay Cruise with Paradice Elegance was a bucket list experience. The accommodation, food and tours were first class and the environment in Halong Bay was truly wonderful. We especially enjoyed the tour of the Hang Sung Sot Cave.
Guides
Each of the guides on our many tours were excellent. We especially appreciated their willingness to make modifications to the tours when we requested a change due to weariness or weather. They were all very passionate about the culture and history of their locations and knowledgeable when we asked questions.
One of the much-appreciated skills was their photographic abilities. Specifically, Happy in Siem Reap and Lynda in Chiang Mai and Chiang Rai helped us to take excellent photos.
Many of the guides were responsive to our needs and we would like to identify Lynda as the one who went well beyond the guide requirement.
While some of our meals were included in the tour cost, the guides were able to direct us to other culinary experiences that were unique and for little cost.
Cultural Experiences
Many of the tours were memorable cultural experiences but some stood out.
The jeep tour was a great introduction to Hanoi. We especially enjoyed the timing of the train street visit as we had coffee just as the train was passing by.
The Vietnam Museum of Ethnology gave us a whole new perspective on the composition of the Vietnamese people and their history. Learning to cross streets full of cars and motorbikes could not be done anywhere else in the world!
The boat ride in Tam Coc, Ninh Binh Province was a wonderful and unique experience.
The Imperial Citadel in Hue was amazing and the drive on through Hai Van Pass to Danang was spectacular.
Friends had encouraged us to see Hoi An and it did not disappoint. It was probably the most charming place in all of Vietnam. We especially enjoyed the night lantern displays, the bicycle ride along the De Vong River and through the garden plots and then the basket boat rides.
Angkor Wat, Angkor Thom and Ta Prohm temple complexes were astounding views of ancient history in Siem Reap. The next day our boat ride through the “floating village” gave us a news perspective on how other people live. We also greatly enjoyed the night market in the old town.
In Ho Chi Minh City, the tour of the Reunification Palace helped put our limited knowledge of the Vietnam War into context. The visit to the Central Post Office, Notre Dame Cathedral and the Ben Thanh Market were also memorable. The next day spent in the Mekong Delta with boat and tuk-tuk rides and visits to the floating market, brick kiln makers, coconut processors and sleeping mat weavers was revealing.
The elephant Jungle Sanctuary near Chiang Mai was a bucket list experience. We were pleased that there was a funicular at the Mountain temple as we may have skipped it due to the 306 steps. Visits to the White Temple and the Blue Temple on the way to Chiang Rai were also spectacular. Some of our group especially enjoyed the visit to the Royal Flora Garden. The boat trip through the Golden Triangle of Myanmar, Laos and Thailand rounded out a perfect day.
Bangkok was the ultimate Thailand experience. The infinity pool at the top of our hotel gave wonderful views of the city. Tours of the temples and the longtail boat ride (in the rain) were all memorable times.
The next day, the visit to the Maeklong Railway Market was another unusual event. Watching the vendors take down their awnings to let the train by and the opportunity to High Five the train operator and the train passed was exceptional. The floating market was chaotic and unique. It was hard to believe that peoples could do business in such and environment.
One of us described Singapore as Disneyland on steroids. The metro system was so easy to navigate and we were able to experience the Hawker Market, High Tea at Raffles Hotel and a boat ride on Marina Bay over and above the scheduled tours. A special thanks to Grace as we should have missed our visit to the top of the Marina Bay Sands due to inclement weather. She, however, knew some of the people there and was able to adjust our time slot and visit it later in the evening.
Singapore was an add on to our original tour and more expensive. However, the cost of our flight back to North America was much less from there than it would have been from Bangkok so the overall additional cost was well worth the visit.
Communications
Throughout the planning and execution of this trip, the responsiveness of the communication with Vietnam Stay was exceptional. I was surprised by the speed with which you responded to my emails and the adjustments you were willing to make. This made the whole experience very enjoyable.
Summary
The organization of our trip and the total cost was exceptional. I would highly recommend Vietnam Stay to anyone who is considering a tour of Southeast Asia.
Communication.
Transportation
The primary mode of transportation was by 8-9 passenger vans. This included transport to and from airports and all guided tours. Every van was clean and relatively new. The drivers were all very competent and punctual. The one occasion where the van was late (by 10 minutes) due to traffic conditions was at the Bangkok airport but Vietnam Stay responded quickly and a representative met us and assured us that the van would be there shortly.
Each van included bottled water which was greatly appreciated. In most of the vans the bottled water was in coolers and this was very good. In Bangkok the van had a speaker system which made it easier for us to hear the guide as she spoke.
All of the six in-tour flights were without any problems. This was an area where we had some concerns but they were unfounded. Everything went very well.
Accommodation
All of our hotels were excellent and clearly 4*+. In most instances they were located in or near the historically significant locations of each city. In most instances we were able to walk or take a short tuk tuk ride to restaurants or shopping areas.
La Siesta Ma May in Hanoi and La Siesta Hoi An Resort were probably our favorite hotels. However, the Eldora Hue, the Aviary Hotel Seim Reap, the Bohdi Serene in Chiang Mai and the Legend Chiang Rai were very charming. The Amara Hotel in Bangkok had a wonderful infinity swimming pool on the roof. The Vibe Hotel in Singapore was a short walk from the Orchard Road shopping area and the subway which made access to all of Singapore easy.
The only criticism was the Orchard Hotel in Ho Chi Minh City. The hotel was fine but the cost to launder two bags of clothes was excessive at approximately $92 USD.
Cruise
The Halong Bay Cruise with Paradice Elegance was a bucket list experience. The accommodation, food and tours were first class and the environment in Halong Bay was truly wonderful. We especially enjoyed the tour of the Hang Sung Sot Cave.
Guides
Each of the guides on our many tours were excellent. We especially appreciated their willingness to make modifications to the tours when we requested a change due to weariness or weather. They were all very passionate about the culture and history of their locations and knowledgeable when we asked questions.
One of the much-appreciated skills was their photographic abilities. Specifically, Happy in Siem Reap and Lynda in Chiang Mai and Chiang Rai helped us to take excellent photos.
Many of the guides were responsive to our needs and we would like to identify Lynda as the one who went well beyond the guide requirement.
While some of our meals were included in the tour cost, the guides were able to direct us to other culinary experiences that were unique and for little cost.
Cultural Experiences
Many of the tours were memorable cultural experiences but some stood out.
The jeep tour was a great introduction to Hanoi. We especially enjoyed the timing of the train street visit as we had coffee just as the train was passing by.
The Vietnam Museum of Ethnology gave us a whole new perspective on the composition of the Vietnamese people and their history. Learning to cross streets full of cars and motorbikes could not be done anywhere else in the world!
The boat ride in Tam Coc, Ninh Binh Province was a wonderful and unique experience.
The Imperial Citadel in Hue was amazing and the drive on through Hai Van Pass to Danang was spectacular.
Friends had encouraged us to see Hoi An and it did not disappoint. It was probably the most charming place in all of Vietnam. We especially enjoyed the night lantern displays, the bicycle ride along the De Vong River and through the garden plots and then the basket boat rides.
Angkor Wat, Angkor Thom and Ta Prohm temple complexes were astounding views of ancient history in Siem Reap. The next day our boat ride through the “floating village” gave us a news perspective on how other people live. We also greatly enjoyed the night market in the old town.
In Ho Chi Minh City, the tour of the Reunification Palace helped put our limited knowledge of the Vietnam War into context. The visit to the Central Post Office, Notre Dame Cathedral and the Ben Thanh Market were also memorable. The next day spent in the Mekong Delta with boat and tuk-tuk rides and visits to the floating market, brick kiln makers, coconut processors and sleeping mat weavers was revealing.
The elephant Jungle Sanctuary near Chiang Mai was a bucket list experience. We were pleased that there was a funicular at the Mountain temple as we may have skipped it due to the 306 steps. Visits to the White Temple and the Blue Temple on the way to Chiang Rai were also spectacular. Some of our group especially enjoyed the visit to the Royal Flora Garden. The boat trip through the Golden Triangle of Myanmar, Laos and Thailand rounded out a perfect day.
Bangkok was the ultimate Thailand experience. The infinity pool at the top of our hotel gave wonderful views of the city. Tours of the temples and the longtail boat ride (in the rain) were all memorable times.
The next day, the visit to the Maeklong Railway Market was another unusual event. Watching the vendors take down their awnings to let the train by and the opportunity to High Five the train operator and the train passed was exceptional. The floating market was chaotic and unique. It was hard to believe that peoples could do business in such and environment.
One of us described Singapore as Disneyland on steroids. The metro system was so easy to navigate and we were able to experience the Hawker Market, High Tea at Raffles Hotel and a boat ride on Marina Bay over and above the scheduled tours. A special thanks to Grace as we should have missed our visit to the top of the Marina Bay Sands due to inclement weather. She, however, knew some of the people there and was able to adjust our time slot and visit it later in the evening.
Singapore was an add on to our original tour and more expensive. However, the cost of our flight back to North America was much less from there than it would have been from Bangkok so the overall additional cost was well worth the visit.
Communications
Throughout the planning and execution of this trip, the responsiveness of the communication with Vietnam Stay was exceptional. I was surprised by the speed with which you responded to my emails and the adjustments you were willing to make. This made the whole experience very enjoyable.
Summary
The organization of our trip and the total cost was exceptional. I would highly recommend Vietnam Stay to anyone who is considering a tour of Southeast Asia.
Written 26 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin06140
Brussels, Belgium65 contributions
Nov 2023 • Couples
We contacted VietnamStay in 08/2023 to organize a travel to Cambodia in 11/2023. Very quickly we got a reply from Lily (she speaks a very good French) and we started to prepare the planning, and in the end the program was really awesome and really tailored for our needs. Once in Cambodia, all the guides and drivers we had were fantastic. Both hotels and activities/visits planned in coordination with Lily were perfect.
I would highly suggest VietnamStay if you wish to visit Vietnam, Cambodge, Laos, Thaïland or Myanmar with a very custom program !
I would highly suggest VietnamStay if you wish to visit Vietnam, Cambodge, Laos, Thaïland or Myanmar with a very custom program !
Written 24 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Inspire40840325266
1 contribution
Nov 2023 • Couples
Fantastic chinese food and a great sushi meny - high quality and great taste - extremely service minded and welcoming servants - simply a great place with high value for money.
Written 21 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey B
1 contribution
Sep 2023 • Solo
Lily of Vietnam Stay personally designed the perfect trip for my interests and budget. She was attentive to every detail, listened carefully to what I liked and didn’t like to do while traveling, and gave me the trip of a lifetime. I spent 28 days in Vietnam, Cambodia, Laos, and Thailand with some superb guides and excellent, centrally-located hotels. I’m terribly impressed with Vietnam Stay, would definitely use them again, and recommend them without question. Ask for Lily in particular.
Written 21 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Safari37348082916
5 contributions
Nov 2023 • Couples
Our tour organiser was Xuan, he organised a fantastic tour for us .
Throughout the process of organising our tour he was been incredibly helpful and provided us with exactly what we wanted at an affordable price.
The scenery on the train ( Saigon to Hue) was breathtaking.
The tour guides were all incredibly helpful, informative, friendly, and polite, the drivers helpful friendly and professional.
The hotels were excellent, rooms were spotlessly clean, the staff pleasant, helpful, friendly and courteous.
We can honestly say the best tour we have ever done.
Throughout the process of organising our tour he was been incredibly helpful and provided us with exactly what we wanted at an affordable price.
The scenery on the train ( Saigon to Hue) was breathtaking.
The tour guides were all incredibly helpful, informative, friendly, and polite, the drivers helpful friendly and professional.
The hotels were excellent, rooms were spotlessly clean, the staff pleasant, helpful, friendly and courteous.
We can honestly say the best tour we have ever done.
Written 14 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bayteam
San Francisco, CA2 contributions
Oct 2023 • Family
This was the best planned and most exciting tour I have ever been on. Mr Christ at VietnamStay planned so many unique experiences for our family! We always felt safe, knew exactly what each day of our 16 day tour of Vietnamese held in store for us. The guides were informative and patient. The cooking class in Hanoi, superb with Chef Bella at Duong’s restaurant. The motorbike tour in Ho Chi Minh City a totally exhilarating and fun time for my whole family. We LOVED Mai Chau EcoLodge and experiencing the Mekong Delta. From North to Central to South, an unforgettable, well planned trip thanks to Mr Christ who communicated with us pre trip and took excellent care of us throughout. We will go back and use Mr Christ at VietnamStay again.
Written 27 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amber F
1 contribution
Oct 2023 • Family
This trip from start to finish was seamless and wonderful. Mr. Christ put together an amazing tour, taking into account all of our special requests. He maintained contact throughout our 16 days ensuring that any issues were resolved immediately and without stress. The guides were knowledgeable, patient and wonderful hosts. Our transport was always on time, clean and courteous. The accommodations were incredible. We visited so many fantastic locations, Mr. Christ's recommendations were invaluable! For us this was the trip of a lifetime and Mr. Christ and Vietnam Stay delivered the journey of our dreams! Thank you to the team and all the incredible people we met along the way! We will be back and highly recommend Vietnam Stay!
Written 27 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salil Bharadwaj
47 contributions
Jul 2023
Thank you, Mr. Christ at VietnamStay, for organizing an amazing and memorable 12-day trip through Vietnam and Cambodia! We traveled through Hanoi, Halong Bay, Hoi An, Danang, Hue, Ho Chi Minh and finally Seam Reap. Yes, it was a busy itinerary, but things were so efficiently organised that we felt no stress and were left with wanting more. We had super smooth transport and drivers all throughout with 3 flights, very efficiently done. The choice of accommodations (5 star) was classy and the hotels conveniently located to city centres and points of interest. The food tours and restaurant recommendations were superb, the guides being really knowledgeable and friendly, curating the tour to our preferences. A special mention in this regard of our guides Mr. Tung, Thanh and Tam in Vietnam and Mr. Kosal in Cambodia, thank you all for sharing your knowledge and insight. We truly had an unforgettable experience and will be returning for more. VietnamStay is solidly recommended.
Written 14 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danene b
San Diego, CA3 contributions
Mar 2023
VietnamStay provided great service and accommodations for the 9 days we were in Vietnam. We visited DaNang, Hoi An,Bana, Hue, Halong Bay, Ninh Binh, and Hanoi, The guides were fantastic! They were friendly and knowledgable about the places we visted. The drivers were also great. The accommodations were outstanding, as well as the food. I recommend VietnamStay 100%. When I go back to Vietnam, I will use them again.
Written 9 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tsvetelina S
2 contributions
Mar 2023
Dear Ms. Lily Phuong, dear Vietnam Stay Team, thank you so much for helping us making our trip unforgettable and for gathering so wonderful memories and emotions! You service is absolutely excellent! For 21 days - the organization, the chosen hotels, the Drivers, the Guides - everything was perfect. I strongly recommend you!
Written 31 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
soy colombiano estoy en corea quiero ir a vietnam como puedo contactarlos por watts up mi celular es 314 8646486 indicativo colombia mas 57
CityBellMarioa
City Bell9 contributions
Hola coincido con Armando G, siguiendo ese procedimiento yo me he comunicado sin problemas, en modo avión y manteniendo el chip de mi pais de origen. Suerte
jbar434
Salt Lake City289 contributions
How long does it normally take to get a response from the email link on TA? I’ve sent an email with no response yet.
Thank you
AsjadKhan88
Karachi, Pakistan5 contributions
I am bit late on this but yea prompt responses, every time.
alessandra t
Robassomero, Italy1,499 contributions
Come posso contattarli per chiedere un preventivo? con il loro sito mi risponderanno? voi come avete fatto?
per il visto se si prenota con loro penso ci penseranno loro.....per il volo dovrò prenderlo io....quale compagnia consigliate ....io viaggerò ad Agosto 2018 .....grazie per le vostre risposte
Piero S
Turin, Italy39 contributions
Forse non ti serve più, comunque io ho viaggiato con Thai, ti rispondono molto velocemente, Elena conosce l'italiano perfettamente ed è molto brava e disponibile
Edith P
Medellin, Colombia43 contributions
Hola, quisiera saber cómo sale mejor pagar, con tarjeta de crédito o giro a través de agencia desde Colombia a VietnamStay. Gracias
VietnamStay
Hanoi, Vietnam3 contributions
Apreciada Dora,
Reciba un muy cordial saludo, antes que nada quisiera agradecerle por habernos contactado y quisiera darle respuesta a su solicitud a continuación:
VietnamStay facilita dos formas de pago para nuestros clientes, para que puedan elegir la forma que les parezca más conveniente. Si paga con tarjeta vía One Pay, debe agregar 3% por comisión de los servicios. En el caso de transferencia bancaria, hay que consultar bien con su banco todas las comisiones y tarifas que manejan, y a su vez indicar bien la opción de ordenantes, durante el proceso de la transacción. Todo esto, con el fin de que pueda comparar la tarifa al pagar con One Pay y al pagar por medio de una transferencia bancaria, y elegir el medio más económico.
Esperamos que la respuesta haya sido útil. Si tiene más dudas, siempre estamos atentos y a su disposición para hacer de sus vacaciones, su mejor recuerdo.
Atentamente el Equipo de VietnamStay
melaniaalba
4 contributions
como cogiste los vuelos internacionales
emaema2016
Barcelona, Spain2 contributions
Los compré a través de e-dreams que te presenta muchas opciones. Yo volé con Qatar Airways, pero hay más combinaciones. Creo que a través de Air-France y aerolineas vietnamitas hay buenas combinaciones también. Como la agencia se adapta a tus fechas no hay problema, primero se eligen los vuelos y luego se informa a la agencia.
Hola, el año que viene queremos ir a vuestro país y a Camboya de vacaciones y ya estamos mirando tours por internet y hemos encontrado vuestra agencia, a cual tiene muy buenas críticas...solo me surge una duda...también podéis gestionar los vuelos internacionales desde España?
Gracias y un saludo!!
Sira
12 contributions
En Nuestro caso que volvimos en mayo,Nos tramitaron hoteles,guías, chófer, vuelos internos,es decir,todo excepto los vuelos internacionales.Todo en privado y en hoteles casi todos de 4* excepto uno de 5*(Mai Chao)espectacular,lo recomiendo y otro de 3*+ que resultó muy bueno también. Todo unos 5200€ más o menos y aparte vuelos internacionales.
Caruilob
Santiago, Chile6 contributions
Hola, viajamos en enero a tailandia, y nos gustaria conocer hangkor wat en camboya, pero he leido que hay malaria y viajo con mis hijos de 3 y 6 años....alguien a ido con niños?? Me lo recomiendan???
Gracias
VietnamStay
Hanoi, Vietnam3 contributions
Hola, no le preocupe porque no no hay Malaria ni en Vietnam ni en Camboya...no hace falta ningun tipo de vacunacion. Ya tenemos muchos clients llegando sin vacunacion y no hay ningun problema...que pase buen viaje!
Equipo de Vietnamstay!
vg26
Zaragoza, Spain9 contributions
Hola! ¿Habéis contactado con Rosa Nhung en castellano o en inglés? ¿tienen skype o es todo vía email? ¿los vuelos también los habéis incluido en el paquete?
Ruth C
Reno, NV12 contributions
nosotros dimos el 30% por transferencia bancaria y el resto en dollares ,Camila vino al hotel y no tuvimos ningun problema ,gracias Camila por todo ,fue unas vacaciones inolvidables.
silvia v
Santa Rosa de Calamuchita, Argentina156 contributions
hola..quiero saber como es la modalidad de pago con Vietnamstay .. si es seguro ... y como se realiza...gracias
Michela A
Barcelona, Spain2 contributions
Hola,
Nosotros también pagamos el 50% mediante transferencia y el resto allí el primer día. No tuvimos ningún problema