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Custom Vietnam Travel Day Tours

Closed today: Closed
Open today: Closed
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  • Excellent95%
  • Very good3%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“mu cang chai”(13 reviews)
“ninh binh”(33 reviews)
“rice terraces”(10 reviews)
About
Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us...more
Closed today
Hours Today: Closed
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Contact
76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Website
+84 91 249 03 02
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Reviews (383)
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All reviews mu cang chai ninh binh rice terraces meo vac halong bay customized trip dong van mekong delta day trip private tour bac ha planning process in depth knowledge chinese border anyone planning beautiful country sa pa
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1 - 10 of 361 reviews
Reviewed today

Rosie from Custom Vietnam Travel put together a 17 day tour of Vietnam based on our requirements. Unfortunately 3 weeks before we were due to go, I had a trapped nerve in my back and had to cancel. To reassure other travellers the refund came...More

Date of experience: February 2019
Thank Karen1MK
Reviewed 9 January 2019

We worked with Susan and everything was perfect. Custom Vietnam Travel arranged a tailored 2 week vacation for us. Their communication before we arrived was outstanding and we paid half up front and the other half the first day of the tour. Our vacation included...More

Date of experience: December 2018
Thank Bulldog0007
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 4 weeks ago

Deas Bulldog007, Thank you for your lovely reviews. I am so glad you enjoyed your 2 week Vietnam vacation with the mountainous area was such a success. I myself am very happy to meet you in person and hear your experience. It is really my...More

Reviewed 7 January 2019

I've known the owner/director of Custom Vietnam Travel, Mr Phuong (Smiley) and Ms Phuong, for ten years. Smiley was guide for our group tours and he was impressive then, with his exceptional knowledge, friendliness and professionalism. That has not changed as he has brought these...More

Date of experience: November 2018
Thank MPBConnect
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 4 weeks ago

Dear MPBConnect, Thank you very much for your great reviews about our company, Custom Vietnam Travel. We are so proud of whom we work for and what we are doing our best to provide the highest level of service. You are right that our priority...More

Reviewed 2 January 2019

CT delivered everything it promised: Clean, roomy vans; Knowledgeable guides; always on time; good local knowledge; helpful with translation. The pre-tour communication was challenging because of the time difference. Emails did not get returned immediately. They charge a 3% fee for using credit card for...More

Date of experience: December 2018
1  Thank Lincoln M
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 4 weeks ago

Dear Benleon, Thank you very much for taking time to review our company, Custom Vietnam Travel. We were very happy to hear you enjoyed your "private" tour with us and got along great with your guides and drivers. Your comments are much appreciated and helpful...More

Reviewed 22 December 2018

Having using Custom Vietnam Travel during our first trip to Vietnam, there was no doubt we would be booking through them again. Our trip involved two separate tours: one in and around Sa Pa and the other as part of transit between Hue and Hoi...More

Date of experience: December 2018
Thank Paul W
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 5 January 2019

Dear Paul W, Thank you very much for your time to giving us wonderful words about our service. I am thrilled to read your comments in details. I am so glad that you enjoyed all the aspects of the tour as well as services provided...More

Reviewed 13 December 2018 via mobile

We visited Vietnam and Cambodia, traveling from north to south and ending in Phnom Penh. Custom Vietnam handled all our bookings, guides, drivers, and internal air travel for a very reasonable cost. They proposed locations and tour itineraries, some of which we accepted and some...More

Date of experience: December 2018
Thank janef449
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 19 December 2018

Dear Janef449, Thank you so much for letting us know that you had such a wonderful trip with Custom Vietnam Travel. We were so delighted that you totally enjoyed engaging with our travel team. We pride ourselves in finding a product best suited to your...More

Reviewed 11 December 2018 via mobile

My friend and I just returned from a 4D tour to Halong Bay and Ninh Binh which was kindly organised by Rosie. We had a change of itinerary several times as we tried to squeeze in several attractions into four days and she kindly accommodated...More

Date of experience: December 2018
Thank sgtraveller_229
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 19 December 2018

Dear sgtraveller_229, Thank you very much for giving us the highest point on our service. I am so glad to know that you and your friend had fascinating trip arranged our company. We do private tour for travelers since we would like to take best...More

Reviewed 6 December 2018

Julie, our travel agent from Custom Vietnam Travel organised such a wonderful and colorful itinerary for our short 5-day stay in Vietnam. We have enjoyed every minute and we will definitely come back for a longer stay. Not only did she came to meet us...More

Date of experience: November 2018
2  Thank SoussTravels
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 18 December 2018

Dear Souss Travels, Thank you for your sharing of your holiday experience in Vietnam. We are glad to learn that you enjoyed your trip to every details. We highly appreciate you comments which encourage our team at Custom Vietnam Travel a lot more to assist...More

Reviewed 29 November 2018

Our overnight home stay in the Bac Son Valley was fantastic. As well as getting an experience and adventure it was all done with a minimum of fuss. Our guide, driver and hosts were all great. If you are going to Vietnam put this tour...More

Date of experience: November 2018
Thank Greg D
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 18 December 2018

Hi, Thank you so much Mr.Greg D. We do very much appreciate your time and your review. We are so happy to know that you had wonderful time in Bac Son valley with our team. I am glad that our specialist is doing great job...More

Reviewed 19 November 2018

We arranged a 13-day tour from Hanoi into the hills near the Chinese border, and it exceeded our expectations. The hill tribe women in their hand-embroidered costumes were friendly, the local food was unusual and delicious -- our guide made sure it was safe --...More

Date of experience: January 2018
Thank sweart
Susan-CVT, Director of Sales at Custom Vietnam Travel Day Tours, responded to this reviewResponded 15 December 2018

Dear Sweart, Thank you so much for giving Custom Vietnam Travel the highest point for organizing your family vacation recently. We are proud of our service offering private custom tours in Vietnam, which is our homeland, with our flexibility and best picks of service to...More

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Questions & Answers
Ask a question
DingBelle
8 August 2018|
AnswerShow all 8 answers
Response from smithlon34 | Reviewed this property |
Yes,you do need to make advance,partial,payment via credit card,with the balance being paid the day prior to departing on your travel package in host country
2
Votes
HelenLim
13 June 2017|
AnswerShow all 5 answers
Response from Susan-CVT | Property representative |
Sorry for the late response. If you haven't made any decision, please drop us some lines at the email on our website. Our travel specialist will get back to you shortly with our best suggestions and offers! Thank you very... More
2
Votes
Ausellen
20 July 2016|
Answer
Response from Susan-CVT | Property representative |
Hello, Our itineraries on the web are just for your ideas. We are open and flexible for a custom ones. There are paths and areas for easy trek without steps where you still get the panorama view of Sapa. Also, our car is... More
0
Votes