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Review Highlights
Must visit shop!

My wife and I were in Vietnam for couple weeks and wondering around old town, we came upon this... read more

Reviewed 30 December 2013
Tai N
,
Annapolis, Maryland
Lovely shop

Very nice selection of original and beautifully painted vases, jewerly boxes and lackered... read more

Reviewed 23 November 2013
EAP71
,
Deutschland, Hesse
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Traveller Overview
  • Excellent68%
  • Very good16%
  • Average8%
  • Poor0%
  • Terrible8%
25 Jan 2017
“Took my money and didnt refund”
30 Dec 2013
“Must visit shop!”
About
We are one of the biggest handicraft producer in Vietnam. Our mission is working as the bridge between Vietnamese Artisan and foreigner importer company. We want to enhance to quality of our products by profesional managing system and through our...more
Suggested duration: 1-2 hours
Contact
30 Ta Hien street, Hoan Kiem district | 24E Ta Hien street, Hoan Kiem district, Hanoi 844, Vietnam
Website
+(84)62736661
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Reviews (12)
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1 - 10 of 10 reviews
Reviewed 25 January 2017

I ordered some dirnks coasters - they told me they would be shipped within two weeks - I paid my money and never received them. Despite emailing many many times, I still have not received my refund. DO NOT DEAL WITH THEM ONLINE

4  Thank vickiecarson
Reviewed 30 December 2013

My wife and I were in Vietnam for couple weeks and wondering around old town, we came upon this shop after reading several positive feedbacks/comments. We were pleasantly surprised at the level of services and wide range of products from simply gift to high-end painting....More

1  Thank Tai N
Tommy L, Owner at Vietcraft, responded to this reviewResponded 2 January 2014

Dear Mr Tai N, Thank you for your shopping with Vietcraft in Dec and now rating us on Trip Advisor. It was great that you and your wife could find many small and simply gift for your friend and co-workers at our store 24 and...More

Reviewed 30 December 2013

I visited this place numerous times during my stay in Hanoi, and although they surely do have some nice stuff, it isn't the best you're able to find in the Old Quarter. The store owner is a very pleasant lady and fun to talk with,...More

1  Thank Mohammed B
Tommy L, Owner at Vietcraft, responded to this reviewResponded 2 January 2014

Dear Mr Mohamad B, First of all, I would like to express my gratidue for having been shopping with us at Vietcraft store number 24 and 30 Ta Hien Street, Hanoi, Vietnam and writting a review on Trip Advisor. Your feedback/rating is realy helpful for...More

Reviewed 23 November 2013

Very nice selection of original and beautifully painted vases, jewerly boxes and lackered paintings, among many other souvenirs. Super-friendly service, accept all major credit cards.More

Thank EAP71
TungLeHN, Manager at Vietcraft, responded to this reviewResponded 24 November 2013

Thank you sir for your review us on Trip Advisor. Your precious comments would help us to enhance our customer service. Yes, since we had signed partnership program with many big Vietnamese bank so the credit card charge was so acceptable. However we decided to...More

Reviewed 17 November 2013

Dont miss to visit this shop if you visit Hanoi...Professional service and Awasome products ... Quality and finsihing of products from this shop is far far better then neighbouring shops I have bought many stuffs from this shop and happy for price what i paidMore

Thank pramod n
TungLeHN, Manager at Vietcraft, responded to this reviewResponded 18 November 2013

Dear Mr Pramod, Thank you for your value comments and feedback about our products quanlity via Trip Advisor. We will try our best to enhance customer satisfaction and your comment is encouraing us so much ! Wishing to meeting you again in Hanoi. Best regards,...More

Reviewed 9 September 2013

I found some special items for my friend and Japanese family here. Owner put his sense on beautiful selection. I love this friendly shop.

1  Thank vietha0207
TungLeHN, Owner at Vietcraft, responded to this reviewResponded 1 October 2013

Thank you for your shopping with us ! Hope that we can serve you & your friend better in the future. Best regards, Tommy Le

Reviewed 6 September 2013

My friend referred me to this shop when I was looking for a place to buy lacquer souvenir products for my business clients in France. I was so surprised by the wide range of product here as well as the excellent manner of the staffs,...More

Thank Huongtv88
TungLeHN, Owner at Vietcraft, responded to this reviewResponded 1 October 2013

Thank you for your shopping with us ! I am so happy because of our well trainned English speaking staff had served you well. Please feel free to give us comments/feedback throught Trip Advisor. We are always listenning to customer feedback as critical way to...More

Reviewed 5 September 2013

Here is the best shop when I was in Vietnam 3 months ago. Awesome gifts, Staffs are very funny and friendly...Furthermore, all products is nice and good quality.This store is very helpful for travellers. I am very pleased with this store. If I have a...More

Thank James5693
TungLeHN, Owner at Vietcraft, responded to this reviewResponded 1 October 2013

Thank you for your shopping & rating us on TripAdvisor ! We was so happy that our products could be brought to Kangaroo country on the otherside of the hemisphere. We are looking forward to serving you or your friends in the future ! Best...More

Reviewed 4 September 2013 via mobile

I came here last 2 months. There is a gud souvenir shop. I was suprised when i came into the shop. Many beautiful gift. Staff very friendly and kind. They helped me choice and tell me wat is the better. I will come back here...More

2  Thank KentChu
Tommy L, Owner at Vietcraft, responded to this reviewResponded 12 September 2013

Thank you for your valuable comments ! We define that customer satisfaction is the key importnant of our future success & great to know that we felt happy while shopping with us. Best regards, Tommy Le

Reviewed 11 July 2013

The workers here are extremely helpful and friendly; they helped me with every single souvenir that I wanted to buy. They put up with my constant barrage of questions and decision changes, which is hard to do! The products themselves are also really, really nice....More

2  Thank HTP2013
Tommy L, Owner at Vietcraft, responded to this reviewResponded 9 September 2013

Thank you for your words. We are trying our best to improve our customer servies as in your quote - We want to be the bridge between Vietnamese craftisans and foreign customers. Best regards, Tommy LE

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