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Travel Agent Hanoi

268 Ngoc Thuy, Hanoi 125883, Vietnam
+84 169 543 4729
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Review Highlights
7 day - Hanoi food tour, Ha long bay and Sa Pa tour

AMAZING experience. Food tour was awesome, hotel was MUCH nicer than anticipated, junk boat tour... read more

Reviewed 2 weeks ago
Annica S
via mobile
Great service with fast responds

Have a good plan for us and reply our question very fast! We wouldn't need to worry about the trip... read more

Reviewed 4 weeks ago
Ng W
via mobile
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Overview
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Travel Agent Hanoi are the leader in package holidays throughout Vietnam and Cambodia. We specialise in offering high quality trips to guests travelling through Vietnam for the first time or indeed for a second. We offer the very best Halong Bay cruises to all our guests and have developed excellent partnerships with them all and quite often get free upgrades to higher quality cruises in their fleet due to this. We offer unique Sapa treks with small groups of just 8 or less, or even private English speaking guided tours on off the beaten treks that are not usually frequented by all other agencies. See only local minority tribes and your guide, stay in genuine homes and not commercial ones as with other agencies. Having offered high quality day trips in & around all major Cities through Vietnam, we can safely say we have developed a strong customer base. We also offer unique trips in Hue, Hoi An, Mui Ne, Nha Trang, Dalat and of course in Ho Chi Miinh City (Saigon).
  • Excellent91%
  • Very good7%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“vague idea” (3 reviews)
Closed Now
Hours
Hours Today: 08:00 - 22:00
Suggested Duration: More than 3 hours
LOCATION
268 Ngoc Thuy, Hanoi 125883, Vietnam
CONTACT
Website
+84 169 543 4729
Write a ReviewReviews (199)
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All reviews
"nam cat island"
in 4 reviews
"vague idea"
in 3 reviews
"paypal deposit"
in 2 reviews
"halong bay"
in 53 reviews
"trip including"
in 2 reviews
"similar tours"
in 2 reviews
"went smoothly"
in 8 reviews
"overnight sleeper train"
in 2 reviews
"food tour"
in 12 reviews
"tam coc"
in 10 reviews
"days trekking"
in 2 reviews
"day trip"
in 13 reviews
"luxury tour"
in 2 reviews
"putting together"
in 2 reviews
"magical experience"
in 2 reviews
"prompt reply"
in 2 reviews
"hassle free"
in 2 reviews
Filter

1 - 10 of 173 reviews

Reviewed 2 weeks ago via mobile

AMAZING experience. Food tour was awesome, hotel was MUCH nicer than anticipated, junk boat tour was also MUCH nicer than ancicipated. Never had to wait long for arrangements. The chosen partner providers for tours were wonderful. I wouldn’t hesitate using Travel Agent Hanoi again. Very...More

4  Thank Annica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Have a good plan for us and reply our question very fast! We wouldn't need to worry about the trip as they plan fully for us base on what we want! And city tour guide has best service! They explain very details and make us...More

1  Thank Ng W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 4 weeks ago

Thank you Wai Jian, that’s really nice of you to say. We’re really glad you enjoyed your trip with our travel agency in Hanoi & look forward to welcoming your friends in the near future. Thank you, Travel Agent Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018

My wife & I would like to thank Ngat & Simon @ Travel Agent Hanoi for recommending Eco Palms House and providing such great service-support while in Vietnam. We had the most remarkable and memorable 2 night experience in Sa Pa. Our only regret is...More

1  Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 4 weeks ago

Thank you so much Ken for that great review of our travel services in Vietnam. We look forward to seeing all your videos about your trip, I’ve seen a few already and they’re fantastic. We do now have a couple more options for the remote...More

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Reviewed 4 June 2018 via mobile

We booked a 1 week north Vietnam tour and it was marvelous. When we were planing the trip the agency was very supportive and helped us with everything we asked for ( visa, train tickets etc.). We were very happy with the hotels and transportation....More

2  Thank Dominic K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 4 weeks ago

Thank you Dominic for your lovely review of our Hanoi travel services. We really appreciate your time and so glad you enjoyed our 1 week North Vietnam tour. It was also lovely taking you on my private street food tour of Hanoi, it’s always fun...More

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Reviewed 4 June 2018 via mobile

This was my second trip with Si and Nhat. With visiting parents from the UK I wanted a quick, unstressful tour from Hue to Tam Coc. Once again the guys from Hanoi Travel Agent delivered - everything organised and seamless. The tour guide was particularly...More

Thank Gareth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 4 weeks ago

Thank you Gareth, it was great to help you and your family out on another trip with Travel Agent Hanoi. Glad you enjoyed your time in Tam Coc in one of our North Vietnam Retreats. All the best to you and see you in Hue...More

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Reviewed 31 May 2018 via mobile

Having been recommended Ngat by a friend we arranged a 3 day Halong Bay cruise (which itself was exceptional!). The service from first emails was extremely prompt and perfect to a T and I would have no hesitation in recommending the services of Travel Agent...More

Thank LWARE85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 1 June 2018

Thank you Luke for reviewing our travel agency in Hanoi, it really does help a lot to hear from our guests. We are happy you enjoyed your trip with us and look forward to seeing some photos of your trip too. Regards, Travel Agent Hanoi

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Reviewed 23 May 2018 via mobile

Simon and Ngat have been extremely friendly and were able to organise excellent trips for us to mai chau and halong bay. They were very quick and efficient and were always available to ask questions and helped with airport transfer. Prior to our trip they...More

Thank Susanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 1 June 2018

Thank you Susanna, it was a pleasure helping you plan your trips to Mai Chau and Halong Bay. We are especially pleased you enjoyed both of them too. If you could send us photos of your trip too we can add them to the gallery...More

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Reviewed 18 May 2018

Simon and Ngat have excellent local knowledge and advised us every step of the way. The Agency is a reliable and efficient one and our travels from the Mekong to Hanoi and beyond were fascinating and enjoyable. Suggestions for our itinerary worked well, booked accommodation...More

Review collected in partnership with this attraction
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 23 May 2018

Thank you very much Richard for those kind words. It was an absolute pleasure meeting you and your daughter too. She has just been on a Halong Bay and Mai Chau trip too and said she enjoyed them both. Thank you once again for choosing...More

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Reviewed 11 May 2018 via mobile

This is a trustworthy agency. Hanoi is not an ideal place perhaps especially for young kids and elderly with knee cap problem. It will be good if you can improvised your itineraries to cater for these groups of people . My girl actually vomited and...More

Thank Muyoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 16 May 2018

Hello Gelaine, Thank you for your review and feedback. We appreciate the time you took to write this and we will take note of your comments. However, you had private cars in all locations and your hotel was ideally located in the centre of Hanoi....More

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Reviewed 7 May 2018

We did a luxury tour in Northern Vietnam organized by Ngat - it was a great experience and we loved it! The street food tour with Ngat was amazing, it was definitely the best food we tried in Vietnam. She was always very responsive and...More

1  Thank Kefirrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travel Agent H, Owner at Travel Agent Hanoi, responded to this reviewResponded 12 May 2018

Thank you for the kind words about my Travel Agency in Hanoi, it was an absolute pleasure meeting you and so glad you enjoyed your luxury north vietnam trip with us. I look forward to hearing from you again and if you have any photos...More

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Ask a question
Questions & Answers
Adam M
25 April 2018|
AnswerShow all 2 answers
Response from Travel Agent H | Property representative |
Hello, the best way is to contact us by email which is shown on our website or TripAdvisor. We look forward to hearing from you. Regards Travel Agent Hanoi
1
Vote
Robin B
21 October 2017|
AnswerShow all 2 answers
Response from Travel Agent H | Property representative |
Thank you Andrew, Robin has been in touch and they are now in Halong Bay on a 5* Athena Cruise. Trip Advisor are still not notifying me of these messages so unable to see them in time. Regards
0
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