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Review Highlights
good services for affordable prices

This was the first time we are in Vietnam and we were quite confused when we tried to arrange the... read more

Reviewed 2 December 2017
will0w212
,
Texas City, Texas
Mekong tour

We used this tour company for a day trip to the Mekong. They gave us a discount and didn't even try... read more

Reviewed 13 August 2017
Anna S
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10
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Traveller Overview
  • Excellent41%
  • Very good17%
  • Average14%
  • Poor14%
  • Terrible14%
Travellers talk about
“miss thuy”(2 reviews)
“city tour”(2 reviews)
“mekong delta”(3 reviews)
About
Suggested duration: More than 3 hours
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Contact
305 Pham Ngu Lao street ,Pham Ngu Lao Ward, Dist 1, Ho Chi Minh City 70000, Vietnam
Website
+84 3836 4910
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Reviews (28)
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1 - 10 of 23 reviews
Reviewed 4 June 2018 via mobile

My local travel agent booked all of our Vietnam tours and transfers with this company and we were pleased with their service in both cities of Hanoi and Ho Chi Minh. Drivers didn't speak English at all. The tour guides in both cities were very...More

Thank Claudia H
Reviewed 30 April 2018

The guy at reception was helpful just to book a private car. Once we booked it and we had to ask him a few questions, he was reluctant to answer them and looked bothered and in a hurry to sit back on his chair and...More

Thank Paulalein
Reviewed 12 April 2018

We booked 3 excursions through them - Mekong Delta overnight, Cyclo city tour and Cu Chi Tunnel tour. The woman we dealt with spoke great English and was very helpful. All three tours were just as advertised and we had a great time. Especially the...More

1  Thank ShellyR41
Reviewed 18 March 2018 via mobile

Do not use this company. Terrible service. No communication and no follow up. We arrived in Phnom Penh from HCM city at 3pm. Was supposed to be 2pm. Missed our second bus. At 5pm we got on the bus but didn't leave until 6pm. We...More

1  Thank MichelleR3482
Thuy Duong L, Giám đốc quan hệ khách hàng at Lac Hong Tours, responded to this reviewResponded 28 March 2018

Hi Michelle R First we are sorry that you missed your check in time at the hotel but we hope you understand that it is difficult for everything to be 100% punctual in Asia. It usually takes 6 hours from Ho Chi Minh to Phnom...More

Reviewed 4 January 2018 via mobile

They told us to be there at 7 15 becais bus would leave at 7 30. At 7 50 nobody had arrived yet and then immagine all the time to organise the people and etc etc. The left the city more than an hour late....More

Thank EriBrunette
Reviewed 2 December 2017

This was the first time we are in Vietnam and we were quite confused when we tried to arrange the trip or buses around Ho Chi Minh city because of so many offices in backpacker area. They got us on the street by waving at...More

Thank will0w212
Reviewed 19 November 2017 via mobile

We bought direct tickets with this company from HCMC to Siem Riep. They told us that seats are nice and at least 3 rows from the toilet. Next morning we got on the bus (Sorya company). It was very old bus. Our seats were just...More

Thank Lukas0008
Thuy Duong L, Giám đốc quan hệ khách hàng at Lac Hong Tours, responded to this reviewResponded 28 March 2018

Hi Lukas We opens at 6:30 am everyday and your bus left at 6:45 am so actually we knowed about your seat problem. One of my staffs tried to asked for seat change but it was so full and you was in a hurry to...More

Reviewed 13 August 2017

We used this tour company for a day trip to the Mekong. They gave us a discount and didn't even try to sell us the more expensive day trip as they gave us their best recommendation. The staff were lovely and great help. We also...More

2  Thank Anna S
Reviewed 10 August 2017 via mobile

This is the best agency for traveling in Vietnam. Agent Thuy speaks English very well and she can explain everything what you need. When we went on our excursion she checked wether and told us very precisely when rain will start and quit. She always...More

1  Thank Tomislav S
Reviewed 10 August 2017 via mobile

We took three excursion with Lac Hong tours and all that because od agent Miss Thuy! She was sl friendly and helpful, very kind and funny. All informations she gave us were totally correct. Always with smile, very simple, excellent English speaker. She's a great...More

Thank Lana_Mihaela
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