Sputnik Travel Company
Sputnik Travel Company
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3.0
7 reviews
Excellent
3
Very good
0
Average
1
Poor
0
Terrible
3
Vizivuzu
United States21 contributions
Jun 2024 • Family
Very Rude and unprofessional. Look elsewhere not to be disappointed. They dont understand customer service and will attack you if you ask too many questions. Plus they will middle man your vacation to charge extra fees while unable to offer services themselves.
Written 2 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lusine D
1 contribution
Jul 2024 • Solo
The group tour was organized from June 29 to July 5 and everything was very bad from the first day. Milena, the leader of the group, didn’t even know why she was there, or rather, she knew, she went to take selfies and videos, but where the group was, what problems they had, she wasn’t interested. On the first day of our visit, we were taken to a restaurant where the employee did not know Russian and English and the menu was neither in English nor in Russian, in the end they found a Russian menu, and Milena brought it to us and put it on the table very rude and said: “ Here’s your Russian menu, as if we owe her something.” Even the complaint that there was nothing normal to eat did not interest her. Russian guide Kirill gave Milena an excursion ticket, as well as the number of another guide Oleg. I asked Milena to send me Oleg’s number, she is still writing. There were 2 grandmothers in the group, to whom he paid absolutely no attention, although сhe had nothing to do with them. When several people in the group, including Milena, and I went to the mall, we decided to gather there again and return to the hotel together. But Milena called me and said that she was going to the hotel and that I could take a taxi from the street and return to the hotel, and she didn’t even care whether we got to the hotel or stayed on the road. I also don’t say, in the general group she writes that after dinner we went to old Budva, after 15 minutes several people are walking, although there was still 1 hour left before the end of dinner, and she told me this, you can come, we are there. She said it as if I had lived in Budva all my life and knew how to get there. The excursion was only for 2 days, but she didn’t even say that we took food with us so as not to die of hunger. And if I hadn’t asked what we should wear on the 2nd excursion, no one would have known that we had to go there in swimsuits, because there would be a swimming option. On the evening of the 5th, it turned out that dinner was included in the package, and she didn’t even tell the group about it. Although she reported in the evening at 19:10. This was not a group tour, but a misunderstanding. I do not recommend using this tourist and especially group tour. If I had known that this would happen, I would have simply taken a ticket and a hotel and had a thousand times better time, and it would have been 2 times cheaper than what I paid.
I really regret the money and time wasted on this tourist and group tour.
I really regret the money and time wasted on this tourist and group tour.
Written 7 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary B.
Yerevan, Armenia7 contributions
Jun 2022
The number of employees is not enough(especially from June to September), the service is bad. No answer by Viber, phone call or email.
Written 22 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience