Giant Ibis Transport
Giant Ibis Transport
4
About
Giant Ibis Transport takes pride in its name, inspired by the national bird of Cambodia, the Giant Ibis. Since its inception in 2012, the company has been a trustworthy name in the bus industry. They live by their motto "safe, reliable, responsible" and strive to provide their customers with exceptional service, always putting passengers' safety and comfort above everything else. Giant Ibis offers a variety of routes within Cambodia and beyond, connecting the Kingdom with neighbouring Thailand and Vietnam. Whether it's a trip to the magnificent Angkor Wat in Siem Reap, the beautiful coastal resort of Sihanoukville, or the charming towns of Kep and Kampot, they have got you covered. They also offer routes from Siem Reap to Bangkok and from Phnom Penh to Ho Chi Minh City.
Duration: More than 3 hours
Suggest edits to improve what we show.
Improve this listing
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Revenue impacts the experiences featured on this page, learn more.

Top ways to experience nearby attractions

See what travellers are saying
  • Jesús F
    1 contribution
    5.0 of 5 bubbles
    Trip from Vietnam to Cambodia
    Excellent service, professionalism, on time departure, clean bus, and privided a snack. Bathroom stops and lunch were also included in my journey from Ho Chi Minh to Phnom Penh. Special compliments to Tomli, our bus assistant, for the attention to detail and good care. I will use Giant Ibis next time I return.
    Visited September 2023
    Travelled as a couple
    Written 5 September 2023
  • Mirjam M
    10 contributions
    5.0 of 5 bubbles
    Very smooth experience from HCMC to Phnom Penh
    I just did the Ho Chi Minh City to Phnom Penh trip including border crossing, and was very happy with the experience. For context, I have just spent a month in Vietnam and travelled with quite a few local buses there (which were not in great condition in general, both for buses and the service), and compared to all that, the Giant Ibis trip was a breath of fresh air. What I liked: + first and foremost, our crew attendant was excellent: proactive, explained things clearly and ahead of time, and in general friendly, polite and helpful. Everything to do with the border crossing was much smoother and faster than I expected + the bus was spacious (the most leg space I've seen in a long time) and the air conditioning worked very well + general great touches like providing water and a croissant in the morning and a coffee in the afternoon; and when it was raining upon our arrival, they took all the luggage inside the terminal while we waited in the bus for a few minutes, ensuring that both we and our luggage remain as dry as possible. It's these little touches of great service that really stood out + I had several questions ahead of the trip, and Giant Ibis was very responsive via WhatsApp, a matter of minutes each time + enough comfort breaks for toilet and coffee/snacks + great communication in English both by the company and during the trip What could be improved: - the power outlet by my seat didn't work, so I couldn't charge my phone. Not a big deal for this length of trip, but I had to be mindful of the remaining battery life Ahead of the trip I was a little torn on the extra cost required for the visa processing (the one you pay on top of the official visa cost) because, as a matter of principle, I believe there should be an official price that everyone is held to, regardless of which checkpoint they enter or whether they do it solo or in a group. But having done the trip, it was definitely stress-free compared to taking separate buses and doing all the immigration points solo. So all in all, if you're looking for a smooth stress-free border crossing, I recommend Giant Ibis
    Visited September 2023
    Travelled solo
    Written 17 September 2023
  • צבי ב
    3 contributions
    5.0 of 5 bubbles
    A wonderful trip from Siem Reap to Bangkok
    I used the company's services when traveling from Cambodia to Bangkok. The service was perfect. Helped with everything we asked for. At the border crossing they took care of us very much sary just wonderful took care of us all the time. highly recommend Zvika
    Visited September 2023
    Travelled with family
    Written 20 September 2023
  • Katherine L
    Brighton and Hove, United Kingdom15 contributions
    5.0 of 5 bubbles
    Very Impressed.
    We travelled from Siem Reap to Phnom Penn in a Giant Ibis bus and was very pleased. Tickets (office in central Siem Reap) were $16 one way per person. The actual bus station is near by behind the stadium, but any Tuk Tuk will know . The bus left on time, was clean, comfortable and spacious, with WiFi, seatbelts and water and a snack provided. The driver drove sensibly and we felt safe at all times. We stopped twice on a 5.5hr journey, once for a loo break and then again for lunch. Would definitely recommend Giant Ibis.
    Visited September 2023
    Travelled as a couple
    Written 21 September 2023
  • Jim P
    2 contributions
    5.0 of 5 bubbles
    The best we've had in Cambodia by a long shot.
    Excellent service, punctual, helpful, polite, and friendly! Also the service is quite affordable, I'm sure this company will do well since alot of the other tour operators do not offer the same standard I'm Cambodia. Here you will get lunch and the offer of water, comfortable reclining seats, the roof doesn't leak water and the operator speaks English to an above acceptable degree. Recommended.
    Visited October 2023
    Travelled with friends
    Written 30 October 2023
  • Discover46898400234
    2 contributions
    5.0 of 5 bubbles
    8 hour bus from Cambodia to Thailand
    Very happy with the trip. Booked a Giant Ibis bus trip from Siem Reap to Bangkok which was about 8 hours. All of the seats are very comfy which recline and have feet support. The bus also had wifi and charging ports. We boarded in the morning and were given a pastry and a coffee each for breakfast, then a hot meal around lunch time, which was all included in the price. The staff on the bus were very helpful and helped us with getting across the Thailand border.
    Visited November 2023
    Travelled as a couple
    Written 4 November 2023
  • LizzieP0
    Bridport, United Kingdom6 contributions
    5.0 of 5 bubbles
    Comfortable , safe and punctual. Highly recommend Giant Ibis.
    We travelled overnight from Sihanoukville to Siem Reap. We are both over 55 years old and I was nervous about the journey. We got a tuk tuk to the office and waited in their waiting room. You could leave luggage and go for a wander. We just popped a few doors up to a great coffee / juice / frappe cafe. There is a WC at the office. Our bus left exactly on time at 1900. We had bottom beds 1a&b right behind driver. You take shoes off as you board the bus and put them in a bag they provide. Also given a bottle of water. There was a pillow and blanket each and a plug socket / not usb. Air con and curtains to close off your space. We had plenty of room. There was no W/C on this bus About 1030pm in Phnom Penh we were told there was a 15 minute break to swap bus. W/C available in the garage. The second bus was more modern. Usb sockets and shiny pillowcases. W/C on board. The A/C was excellent to the point that I was a bit cold despite the blanket. Next thing I knew we were at Siem reap just before 0530. We had to show the ticket we were given to match to our luggage and then off we went. Lots of tuk tuk drivers waiting for you. Overall it was an excellent service and I would definitely use them again. There were 2 drivers and a bus guide on the bus if we had any concerns.
    Visited November 2023
    Travelled as a couple
    Written 6 November 2023
  • jennifer b
    14 contributions
    5.0 of 5 bubbles
    Giant ibis, day and night bus, highly recommend
    Travel with them twice, 1st time in a night bus (Phnom Penh to siem rep) and everything went very well and had a couchette for us. Preferably on the top than the bottom as advice by other traveller as well. 2nd time it was ( kampot to Phnom Penh) in day bus' very confortable seat, free water and croisant and very good A/C. Very easy to book online on their website and sometimes organise pick up with their partners accomodation whose was handy for us. Highly recommend travelling with them.
    Visited November 2023
    Travelled as a couple
    Written 9 November 2023
  • KingProski
    Bangkok, Thailand84 contributions
    5.0 of 5 bubbles
    Great bus company, routes between Cambodia, Thailand and Vietnam
    I really rate this bus company highly. I used their service from Bangkok to Siem Reap and it was flawless, including the cross-border process between Thailand and Cambodia, where they guide you through and explain everything clearly. Bags stay safely on the bus whilst you pass through immigration on foot. The bus seats are comfortable with plenty of space to lounge back and enjoy the ride. Much better than their competitors that use them older, more ‘bumpy’ vehicles. Definitely recommend Giant Ibis to anyone travelling solo or as a couple.
    Visited November 2023
    Travelled solo
    Written 20 November 2023
  • YCA
    Los Angeles, California19 contributions
    5.0 of 5 bubbles
    Clean and on time, good experience
    I took this bus from Siem Reap to Phnom Penh. Bus left on time, had 2 breaks - one 30-min for lunch and one bathroom break, we arrived about 6.5 hours later. Roadside restaurants were nice with decent bathrooms. They give you a bottle of water and a small breakfast item. Very good experience.
    Visited November 2023
    Travelled solo
    Written 20 November 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.0
4.0 of 5 bubbles2,161 reviews
Excellent
953
Very good
626
Average
221
Poor
131
Terrible
230

Jukka
Pattaya, Thailand5 contributions
1.0 of 5 bubbles
Jan 2020
I cannot get into the bus even I buy tickets with named seats. The bus was overbooked and things escalated quite fast! I really cannot recommend this company to anyone.

We booked tickets to 12:30 PM bus from Phnom Penh to Siem Reap. Everything looked normal at that time, but when we get into the bus station, it turned out that the bus was full. So we didn't get into that bus at all even we had tickets. Someone was already sitting on our places. And they had no intention of letting us into the places we bought.

There were about 10 people in the same situation. Company workers explained that the original bus having more seats is broken but for sure they have had this situation for a longer time.

Initially, they tried to get out of the situation by offering a voucher. I wish I was smart enough to take the money and use it to book a private car. Unfortunately, I wasn't. I didn't want money but to get to Siem Reap.

Next, we were transported to another bus company for transportation. We got into traffic for more than an hour and a half late. But this too was a big mistake and things get even worse. The bus was old and dirty. Definitely, nothing I was expecting when I booked the tickets. It became clear that the bus also stopped at every stop. It would be a very slow way to get there.

After a half-hour of picking people, we hadn't been further than a kilometer. There were so many people in the bus that people had to sit on the plastic stool in the hallway. We get so claustrophobic that we jumped out of the bus and took a private car. I really should done that right away when things start to go wrong.

This was such a bad experience that I probably never again try to travel by bus in Cambodia. I highly recommend taking a private car instead, it's more expensive but totally worth it. Giant Ibis could have solved the problem by transporting us to the destination using a minibus (they had several in the yard), but they didn't want to provide a good customer service. Stay far away from this company.
Written 10 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Georgia M
2 contributions
2.0 of 5 bubbles
Feb 2020 • Friends
The bus itself was fine. Small beds with pillow and blanket provided. As comfortable as you would imagine. The bus took the predicted 12 hours to arrive at the destination. However, our experience was ruined because the host on the bus recommended we book ferry tickets (to Koh Rong) with him for the same price as at the pier, and he could take us straight there and ensure we got on the selected ferry. When the coach arrived at Sihanoukville a lady from GTVC speedboat company came on to sell us tickets for the boat. We trusted to use this company as our coach driver had reassured us. At 07.40 she sold us a ticket for the 08.00 ferry and ensured us we would make this ferry as it was just a short walk away. When we got off the coach we walked down to the pier as directed by the lady who sold us the ticket. There was a huge digger lorry completely blocking the entrance to the pier and was only stopping once every 10 minutes to allow passengers to pass. Of course, we missed the 08.00 boat, so we went to the check in desk to explain (they could very clearly see the digger from where they were) and they said we should have ‘run faster’ completely ignoring the fact that we physically couldn’t have got to the pier due to the digger. We then had to wait until 11am to be put on the next ferry.
My advice would be to NOT book ferry tickets from the people on the coach, just wait to get to the pier and book the next available boat. The boats come regularly but all through different companies so if you miss one you have to wait for the next available boat with the same company.
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emile G
3 contributions
1.0 of 5 bubbles
Jul 2022 • Friends
Booked a bus from Ho Chi Minh City to Phnom Penh, the ride was supposed to be 6 hours but ended up taking 12. Also, the guide told us we had to pay a 5USD fee to exit Vietnam, but we figured out later that only about half the bus paid it and we thought that he either kept the money or used it to bribe the guard at the customs. Finally since the bus was late and many people were at the same hostel we asked if he could drop us off closer to the hostel (Still on the original itinerary just not at the end) and he refused, but later dropped off two groups of local people straight at their hotel. Also the advertised free wifi on the bus worked only for half the ride and the bus made a constant high pitched annoying noise from one of the lights.
Written 16 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jon L
8 contributions
1.0 of 5 bubbles
Jan 2020 • Solo
Tried to take a trip from Ho Chi Minh to Phnom Penh overnight. Bus wasn’t at the “station,” which in fact was just a street where it claims to park. Bus wasn’t at the address listed on the ticket. Instead I walked around for an hour searching here and there and everywhere to no avail until I figured I should give the bus company a call. Company claimed that arriving 30 minutes before was “late” and insisted that the bus was really there. This went on until they finally admitted that the bus left early, like at 20-30 minutes before in order for passengers to “fill out forms” for the border 6 hours away.
Written 24 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul Devon-Row
Kent, UK881 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
We used this company twice as its been the best and safest service.
On this occasion we used the service to go from Phnom Penh to Kep and again faultless service.

It may be a dollar more expensive but the comfort and the safety is well worth the expense
Written 20 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mirjam M
10 contributions
5.0 of 5 bubbles
Sept 2023 • Solo
I just did the Ho Chi Minh City to Phnom Penh trip including border crossing, and was very happy with the experience. For context, I have just spent a month in Vietnam and travelled with quite a few local buses there (which were not in great condition in general, both for buses and the service), and compared to all that, the Giant Ibis trip was a breath of fresh air.

What I liked:
+ first and foremost, our crew attendant was excellent: proactive, explained things clearly and ahead of time, and in general friendly, polite and helpful. Everything to do with the border crossing was much smoother and faster than I expected
+ the bus was spacious (the most leg space I've seen in a long time) and the air conditioning worked very well
+ general great touches like providing water and a croissant in the morning and a coffee in the afternoon; and when it was raining upon our arrival, they took all the luggage inside the terminal while we waited in the bus for a few minutes, ensuring that both we and our luggage remain as dry as possible. It's these little touches of great service that really stood out
+ I had several questions ahead of the trip, and Giant Ibis was very responsive via WhatsApp, a matter of minutes each time
+ enough comfort breaks for toilet and coffee/snacks
+ great communication in English both by the company and during the trip

What could be improved:
- the power outlet by my seat didn't work, so I couldn't charge my phone. Not a big deal for this length of trip, but I had to be mindful of the remaining battery life

Ahead of the trip I was a little torn on the extra cost required for the visa processing (the one you pay on top of the official visa cost) because, as a matter of principle, I believe there should be an official price that everyone is held to, regardless of which checkpoint they enter or whether they do it solo or in a group. But having done the trip, it was definitely stress-free compared to taking separate buses and doing all the immigration points solo.
So all in all, if you're looking for a smooth stress-free border crossing, I recommend Giant Ibis
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Travelling Princess
Monaco3 contributions
5.0 of 5 bubbles
Dec 2019
We took the Giant Ibis from Siem Reap to Phnom Phen and then Phnom Pen to Ho chi Minh City in Vietnam. On both trips the bus ran on time and the staff were very professional and helpful, especially getting through Vietnam customs. The bus was clean and the stops were well timed. If we were ever back n the region we would definitely use them again.
Written 14 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katie Effy
Larnaca, Cyprus45 contributions
2.0 of 5 bubbles
Mar 2020 • Couples
Our first trip was Ho Chi Minh City to Phnom Penh. The bus was clean, the staff were good and offered free water and snack. The bus broke down with the air con and we were on the side of the road for 30 minutes to then carry on for an extra hour or so with no air con and wait 40 minutes at a shop/ cafe for another bus. As it was the air con and the staff dealt with the situation well we booked again to go from Phnom Penh to Siem Reap. The bus was meant to leave us at their giant ibis station not far from our hotel but took us to the main terminal which was far away from the hotel and once at the station the company had taxi drivers etc... offering to take us to the hotel for extra $. We ended up contacting our hotel who sent a complimentary transport to collect us. After two attempts we won’t be using this service again.
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David L
Hastings, New Zealand5 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
We used Giant Ibis starting from Saigon to Phnom Penh. Then PP to Siem Reap. Our last journey was Siem Reap to Bangkok on the 11th Feb

I must say that the entire journey was excellent. We had a great final bus trip on the SR to BKK with our attendant Sopheak. Bus drivers mr Rith and Sith took turns driving on the 8 hr journey.
Sopheak looked after our Cambodia and Thai immigration needs.

Great communication along the way. Very helpful with all the passengers enquiries regarding border crossing etc..

Highly recommend Giant Ibis to anyone looking at traveling by bus.
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John W
Kingsville, Australia636 contributions
5.0 of 5 bubbles
Mar 2020
We used Giant Ibis Transport whilst in Phnom Penh and Ho Chi Minh City. We found them faultless. The attendants were the best, so friendly and helpful, they really did take care of us. The border crossings were so easy as they took care of the stamping of passports and also getting our visa coming back into Cambodia from Vietnam, the visa is $30 plus $5 add on for their service....well worth the money...all done whilst you can sit and have a coffee or do some duty free shopping. If you have an E-visa you have to pay $2 fee for them to process...we were very happy to pay this as it made things so easy. There were two or three stops along the way for toilets and something to eat. Each way when you embark they give you bottled water and a croissant or pastry which is very nice. The buses were clean and comfortable. Would not hesitate to use them again.
Written 13 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 1,709
Revenue impacts the experiences featured on this page, learn more.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

GIANT IBIS TRANSPORT (2024) All You Need to Know BEFORE You Go (with Photos)

All Phnom Penh HotelsPhnom Penh Hotel DealsLast Minute Hotels in Phnom Penh
All things to do in Phnom Penh
Amusement Parks in Phnom Penh
RestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire