OTN World
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
When you travel as a OTN World client, you can rest assured knowing that we will strive to take care of any problem you may encounter. With emergency support available 24 hours a day, help is just a phone call away. We are committed to resolving any emergency that may arise and will do our utmost to satisfy immediate needs.
Duration: More than 3 hours
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4.5
39 reviews
Excellent
35
Very good
2
Average
0
Poor
0
Terrible
2
Matt B
Dubai, United Arab Emirates80 contributions
Aug 2019
The guide made a real effort to show us interetsing little things that were sometimes off the beaten track. One memeber of our group is a photogrpaher and he went out of his to take us to get close up and tthe more difficult shots of the wildlife. Fresh fruit and coconuts was a nice suprise when he took us to sandbank where we chilled out on some plastic chairs he bought with for us to sit on in the water. The fruit was delicious!
Written 6 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Matt B,
Thank you for taking the time to share your experience on the Shore Excursion from Colombo Port Terminal to the Mangrove Boat Ride Tour in Negombo on TripAdvisor. We are delighted to hear that you had a memorable and enjoyable excursion.
It's wonderful to know that your guide went the extra mile to show you interesting off-the-beaten-track locations and accommodated a photographer in your group for unique wildlife shots. The thoughtful gesture of providing fresh fruit and coconuts, along with the comfortable setup on the sandbank, sounds like a delightful surprise.
We appreciate your kind words, and it was our pleasure to provide you with a unique and enjoyable experience. If your travels bring you back to the area, we would be honored to welcome you again.
Safe travels, and thank you for choosing our tour!
Best regards,
OTN WORLD
Written 17 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JC2962
London, UK4 contributions
Jun 2024 • Couples
We stayed at the Cinnamon Lakeside for 8 days during late June 2024 and it was clearly the best part of our holiday programme that you can have. Service is exceptional and the whole experience was as you would expect from a five-star hotel. Hotel is centrally located in Colombo yet quiet & peaceful. We had a room on 5th floor facing pool & lake with spectacular views especially at night as the Lotus Tower is lit.
When we checked in, we were met with Warren Hankel, Front Office Manager, who was very helpful and provided all the information we needed to know. Also, all of the front office staff to housekeeping, food and beverage staff to front door staff were excellent in greeting and dealing with every customer on arrival as a VIP.
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Hotel, Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished, comfortable rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to enjoy your break at your own space, regardless of whether you are on holidays.
This is a stunning hotel with great facilities and a beautiful lakeside pool. The presentation and choice of breakfast was amazing including lunch and dinner services were brilliant, you are spoiled for choices. We noticed that the entire food and beverage operation was continuously supervised by Thushara Bandara who is the Food and Beverage Director, who appears to maintain an excellent team providing first class operation covering all the outlets. All departments deserve a garner acclaim for their excellent customer services produced. Also, credit goes to the general manager to all of his line managers maintaining a high standard of world class customer services.
The hotel staff were very pleasant and helpful towards every customer. The staff were very hard working, always ensured customers are looked after, extremely pleasant and always smiled. One always reads about the Sri Lankans are the country of smiling people. That quote certainly proves to be the truth nothing but the truth when compared with the entire brigade at the Cinnamon Lakeside.
SPECIAL NOTE
We wish to convey our special thanks to the front office cashier/night auditor who went an extra mile to help us on the morning of our departure. The cashier/night auditor’s name is Vidura Weragama. We had a problem with the transfer booked with the Aitkin Spence who are partnered with the Emirate Holidays, the transfer driver was booked to pick us up at 5am on 29th June, unfortunately transfer driver did not turn up in time. We would say that the front office staff in the morning tried relentlessly to make contact with the Aitken Spence driver but no response.
We are grateful to Vidura Weragama who was on duty on early morning who went an extra mile to help us with the problem and he managed to provide us with a complementary transfer to the airport with the hotel car. Also, hotel driver was very courteous and took us to the airport in time. We take this opportunity to thank the cashier and the driver who were courteous and delivered us to the airport in time.
Faz Razeen, United Kingdom.
When we checked in, we were met with Warren Hankel, Front Office Manager, who was very helpful and provided all the information we needed to know. Also, all of the front office staff to housekeeping, food and beverage staff to front door staff were excellent in greeting and dealing with every customer on arrival as a VIP.
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Hotel, Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished, comfortable rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to enjoy your break at your own space, regardless of whether you are on holidays.
This is a stunning hotel with great facilities and a beautiful lakeside pool. The presentation and choice of breakfast was amazing including lunch and dinner services were brilliant, you are spoiled for choices. We noticed that the entire food and beverage operation was continuously supervised by Thushara Bandara who is the Food and Beverage Director, who appears to maintain an excellent team providing first class operation covering all the outlets. All departments deserve a garner acclaim for their excellent customer services produced. Also, credit goes to the general manager to all of his line managers maintaining a high standard of world class customer services.
The hotel staff were very pleasant and helpful towards every customer. The staff were very hard working, always ensured customers are looked after, extremely pleasant and always smiled. One always reads about the Sri Lankans are the country of smiling people. That quote certainly proves to be the truth nothing but the truth when compared with the entire brigade at the Cinnamon Lakeside.
SPECIAL NOTE
We wish to convey our special thanks to the front office cashier/night auditor who went an extra mile to help us on the morning of our departure. The cashier/night auditor’s name is Vidura Weragama. We had a problem with the transfer booked with the Aitkin Spence who are partnered with the Emirate Holidays, the transfer driver was booked to pick us up at 5am on 29th June, unfortunately transfer driver did not turn up in time. We would say that the front office staff in the morning tried relentlessly to make contact with the Aitken Spence driver but no response.
We are grateful to Vidura Weragama who was on duty on early morning who went an extra mile to help us with the problem and he managed to provide us with a complementary transfer to the airport with the hotel car. Also, hotel driver was very courteous and took us to the airport in time. We take this opportunity to thank the cashier and the driver who were courteous and delivered us to the airport in time.
Faz Razeen, United Kingdom.
Written 5 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Faz Razeen,
Thank you for your wonderful feedback on your recent tour experience with us. We are thrilled to hear that your stay at Cinnamon Lakeside was the highlight of your holiday program. Your kind words about the exceptional service and beautiful surroundings are truly appreciated. It was our pleasure to ensure you had a memorable and enjoyable time. We look forward to welcoming you on another adventure soon. Safe travels and warm regards from all of us at OTN WORLD PVT LTD
Written 7 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick M
Bearsden, UK64 contributions
Feb 2020 • Friends
Third visit while doing business in Colombo. Service great and food wonderful. Very fresh, well presented and reasonably priced. I would highly recommend. Thank you.
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mushtaq
Freiburg im Breisgau, Germany8 contributions
Mar 2019 • Solo
This was a great tour package. I’ve taken many tours prior to this one. However, I can say this was by far one of the best. Saman met me at my hotel and was on time. We had a great trip down to kandy. He even let me try some Tea along the way. Once we got to the kandy We went to several stops tooth temple, gem museum, botanical Garden.. he answered all my questions perfectly. (He’s a really good photographer). After the Temple we had lunch (oak ray restaurant fantastic buffet) and I was returned to Colombo I would rebook with this company next time I come to srilanka . Highly recommended
Written 25 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Happy Client
Thank you very much for such great review. we work really hard to offer the best services to our guest.Thank you for use Otn world and we hope that you will consider us for your next Tour!
Regards
Management
Written 18 June 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abhijit J
Gurugram (Gurgaon), India28 contributions
May 2018 • Family
No hard timelines, no fuss about waiting time, not insistent on going to particular shops etc. If you're with a small kid and adhering to timings is an issue then this is the operator you should use. We made all our transport bookings via OTN and are happy !
Written 28 May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Happy Client
Thank you very much for such great review. we work really hard to offer the best services to our guest.Thank you for use Otn world and we hope that you will consider us for your next Tour!
Regards
Management
Written 28 May 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
joyfulmum
Sydney, Australia17 contributions
Apr 2018 • Solo
I took a private Colombo city tour. The guide/driver was kind and he tried to do his best and speaks good English.
It was safe and efficient tour thanks to him. I showed him where I want to visit and he tried to cover all in the allowed time.
The best thing is you communicate clearly with the guide to achieve your ideal visit. They know way better than us :)
As a first visitor, safety is most important, especially for ladies.
I strongly recommend you to start with a reliable tour company.
It was safe and efficient tour thanks to him. I showed him where I want to visit and he tried to cover all in the allowed time.
The best thing is you communicate clearly with the guide to achieve your ideal visit. They know way better than us :)
As a first visitor, safety is most important, especially for ladies.
I strongly recommend you to start with a reliable tour company.
Written 8 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Madam
Thank you for your great recommened OTN WORLD Colombo city tour with other travelers
Regards
Management
Written 8 April 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nasir
5 contributions
Jun 2024 • Family
We visited Srilanka on a 9N/10 day tour. We were treated wonderfully by tour birds travels. On our arrival we were received by a wonderful person called RASHID who welcomed me and my family with garlands. He remained with us for the entire duration. He was very simple down to earth, linguist and energetic person. His driving skill was exemplary and he always followed the traffic rules and regulations very meticulously. He advised us on the Do’s and Don’ts in Srilanka. Looked after our kids whenever we stepped out for some shopping. He always reminded us for our wallet,‘passport and mobiles before we started for our next travel destination. All in all a great person and a great asset to any tour travel agency. Highly recommended.
Written 24 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest
It sounds like you had an amazing time in Sri Lanka with Rashid! His hospitality and professionalism made your trip unforgettable. It's great to hear about such a positive experience with someone who went above and beyond to ensure your family's comfort and safety. Rashid sounds like a true asset to any travel experience. Thank you for sharing your recommendation!
Thank you
Asni Tours Sri Lnaka
Travel yamu Lanka
Written 25 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kumudini A
2 contributions
Sept 2023 • Business
I wanted to extend my sincere appreciation for the exquisite High Tea service and the exceptional hospitality I had the pleasure of experiencing on the 20/8/2023.
The High Tea at your establishment was not only a culinary delight but also a true testament to the outstanding service your team provides.
However, what truly set this experience apart was the warmth and attentiveness of your staff. From the moment we arrived, we were welcomed with genuine hospitality and made to feel like an honored guests. The staff were not only knowledgeable about the tea and menu but also enthusiastic in sharing their expertise.
I must commend Mr Sisira Rahman and the team for going above and beyond to accommodate our special requests from the time of booking ( 32 pax ).Their willingness to personalize the experience made the High Tea truly memorable.
The High Tea at Galle Face Hotel verandah restaurant was more than just a culinary experience; it was a journey through flavors and a moment of respite in a world of luxury. I left with a heart full of gratitude and a memory I will cherish.
I want to express my gratitude for the exceptional High Tea service and the hospitality of your entire team. It was an experience that exceeded my expectations and left me with a profound sense of appreciation. Please convey my thanks to everyone involved in making this occasion special.
I must mention that this was the fourth occasion that I experienced and the first two being occasions for my husband October 2022 and 2023 and daughter’s birthdays November 2022 ( 20 Pax ).
I look forward to returning to GFH,for future experiences and will wholeheartedly recommend your establishment to friends and family.
Warm regards,
Kumudini Abeywickrama
The High Tea at your establishment was not only a culinary delight but also a true testament to the outstanding service your team provides.
However, what truly set this experience apart was the warmth and attentiveness of your staff. From the moment we arrived, we were welcomed with genuine hospitality and made to feel like an honored guests. The staff were not only knowledgeable about the tea and menu but also enthusiastic in sharing their expertise.
I must commend Mr Sisira Rahman and the team for going above and beyond to accommodate our special requests from the time of booking ( 32 pax ).Their willingness to personalize the experience made the High Tea truly memorable.
The High Tea at Galle Face Hotel verandah restaurant was more than just a culinary experience; it was a journey through flavors and a moment of respite in a world of luxury. I left with a heart full of gratitude and a memory I will cherish.
I want to express my gratitude for the exceptional High Tea service and the hospitality of your entire team. It was an experience that exceeded my expectations and left me with a profound sense of appreciation. Please convey my thanks to everyone involved in making this occasion special.
I must mention that this was the fourth occasion that I experienced and the first two being occasions for my husband October 2022 and 2023 and daughter’s birthdays November 2022 ( 20 Pax ).
I look forward to returning to GFH,for future experiences and will wholeheartedly recommend your establishment to friends and family.
Warm regards,
Kumudini Abeywickrama
Written 30 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kumudini Abeywickrama,
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the High Tea experience and that our team went above and beyond to make it memorable for you. Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable experiences.
Best regards,
TRAVEL YAMU LANKA
Written 13 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Devika Ratnasiri
Colombo, Sri Lanka7 contributions
Sept 2023 • Friends
I had dinner with my friends on 9/16/2023 at Royal Thai Restaurant, Cinnamon Lake Hotel Colombo.
From the time we entered right upto our departure it was excellent hospitality, courtesy and extremely helpful tips during dinner. Waiters/ waitresses, specially Isuru who was assigned to our table, treated us like “royalty “.
The dishes were delicious to say the least. Both vegetarian/ non-veg dishes were equally delectable to say the least.
All in all ROYAL THAI MADE OUR DAY, after a disappointing attempt at another restaurant in a 5-star hotel in Colombo the same day!
PLEASE KEEP IT UP, YOUR INNOVATIVE DISHES AS WELL AS THE SERVICE ROYAL THAI.
👍👍👍
From the time we entered right upto our departure it was excellent hospitality, courtesy and extremely helpful tips during dinner. Waiters/ waitresses, specially Isuru who was assigned to our table, treated us like “royalty “.
The dishes were delicious to say the least. Both vegetarian/ non-veg dishes were equally delectable to say the least.
All in all ROYAL THAI MADE OUR DAY, after a disappointing attempt at another restaurant in a 5-star hotel in Colombo the same day!
PLEASE KEEP IT UP, YOUR INNOVATIVE DISHES AS WELL AS THE SERVICE ROYAL THAI.
👍👍👍
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy W
Brisbane5 contributions
May 2023 • Solo
This is the 3 rd visit for the past one year. This visit I am staying for 2 weeks. The staff are so wonderful and always smiling. It is so nice to be treated by such friendly staff. Love to mention some names. Gayani Punchhewa the front desk manager, Warren Hakel assistant manager front desk, Priyani who always smile and get up when I come out of the lift, Gamani from the concierge team who is always there willing to serve, Prasad, bar manager, Minoli from the restaurant, Hirushani the ever smiling host restaurants. These are more people I like to mention.
It is a second home for me. Will support this hotel any day
It is a second home for me. Will support this hotel any day
Written 7 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have booked a excursions with you via viator.ref no -BR-728701984 mrs Birchill
Could you send me details of pickup from port.got my receipt but no details of pickup
Written 4 March 2020
Yes booking is confirmed and we will pickup at Colombo Port Gate No 1
Written 5 March 2020
ajesudason
Colombo, Sri Lanka
Can we start the tour from a private residence/place in Colombo and dropped off after the tour (Colombo to galle) at an hotel at Beruwela
Written 4 July 2018
ajesudason
Colombo, Sri Lanka
Can we start the tour from a private residence/place in Colombo and dropped off after the tour (Colombo to galle) at an hotel at Beruwela
Written 4 July 2018
Hi
Yes can arrange please contact through WhatsApp +94774048591
Written 5 July 2018
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