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Started off well, but returning the car was a nightmare. The lady that picked up the car was rude. She accused me of scratching the car and told me the mark on the contract was for an invisible scratch below the bumper. Told me I...More
We rented a car from Europcar located at the Marina Mall for one day as we needed to go to Dubai.
It was an excellent experience. The staff was very nice and helpful; the car brand new. All went well. The only comment I will...More
We took car for a change from Dubai airport . Normally we take from National but for a change we took from here. The rates were very high and in addition they charged us 123 aed without our consent and tolls actuals at 44 aed...More
AUH Office. Expedia promised to give a BMW 5 Series “or similar”. But Europcar does not have any German premium car available, never in UAE.
So the misleading info is unacceptable.
I would have never booked Europcar if I had known that BMW (or similar...More
I have never dealt with such a poor company. It was Florence. Car cancelled the night before. Staff rude. Possibly the worst company I have ever dealt with. Would rather walk than hire a car from then Avoid at all costs
Every time you try to make an arrangement with them, they are simply always incredibly late! It is unacceptable that they just waste your time, as you are actually paying them for this service.
We have waited more than 30 mins on several occasions for...More
I have been selling Europe Car product on regular basis, recently I have booked Mercedes c-class 1.8 as per below by agency through (Europe Car Dubai) (Evoucher no: 51021869).Pick up from Zurich Airport and drop at Geneva Airport. I was carrying all the...More
Signed a contract for their car with Fils 1( AED 0.01)/km for extra mileage.
Returned the car and was charged AED 1/km for my extra mileage.
Called to complain, Reception refused to connect me to management and they said there is no difference between AED...More
This company rents vehicles that would not be rented anywhere else in the world! Who rents a car with no horn? Obviously Europcar doesn't seem to mind. After you sign a lease, they want nothing to do with you except your monthly payment or they...More