We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Avoid!

Started off well, but returning the car was a nightmare. The lady that picked up the car was rude... read more

Reviewed 3 weeks ago
AmberSR22
,
United Arab Emirates
via mobile
Will never rent from them and beware

We took car for a change from Dubai airport . Normally we take from National but for a change we... read more

Reviewed 12 January 2019
chitudaya
,
Fort McMurray, Canada
via mobile
Read all 21 reviews
1
All photos (1)
Full view
Traveller Overview
  • Excellent0%
  • Very good9%
  • Average4%
  • Poor4%
  • Terrible83%
3 weeks ago
“Avoid! ”
12 Jan 2019
“Will never rent from them and beware”
About
Local Weather
Powered by Weather Underground
28°
16°
Mar
32°
20°
Apr
37°
22°
May
Contact
Abu Dhabi, United Arab Emirates
Website
+971 800 3722
Call
Improve This Listing
Top Selling Tours & Activities in and around Abu Dhabi
from US$31.54
More Info
from US$31.54
More Info
from US$14.00
More Info
Reviews (21)
Filter reviews
16 results
Traveller rating
0
2
1
0
13
Traveller type
Time of year
LanguageEnglish
More languages
0
2
1
0
13
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 16 reviews
Reviewed 3 weeks ago via mobile

Started off well, but returning the car was a nightmare. The lady that picked up the car was rude. She accused me of scratching the car and told me the mark on the contract was for an invisible scratch below the bumper. Told me I...More

Date of experience: January 2019
Thank AmberSR22
Reviewed 24 January 2019

We rented a car from Europcar located at the Marina Mall for one day as we needed to go to Dubai. It was an excellent experience. The staff was very nice and helpful; the car brand new. All went well. The only comment I will...More

Date of experience: December 2018
Thank MCPK
Reviewed 12 January 2019 via mobile

We took car for a change from Dubai airport . Normally we take from National but for a change we took from here. The rates were very high and in addition they charged us 123 aed without our consent and tolls actuals at 44 aed...More

Date of experience: January 2019
Thank chitudaya
Reviewed 24 December 2018 via mobile

AUH Office. Expedia promised to give a BMW 5 Series “or similar”. But Europcar does not have any German premium car available, never in UAE. So the misleading info is unacceptable. I would have never booked Europcar if I had known that BMW (or similar...More

Date of experience: December 2018
2  Thank kia_ad
Reviewed 18 August 2018

Expect extra charges upon returning your car. You will end up paying double what you thought you would pay. Avoid

Date of experience: July 2018
2  Thank samir h
Reviewed 28 June 2018 via mobile

I have never dealt with such a poor company. It was Florence. Car cancelled the night before. Staff rude. Possibly the worst company I have ever dealt with. Would rather walk than hire a car from then Avoid at all costs

Date of experience: June 2018
1  Thank 566scottg
Reviewed 1 October 2017

Every time you try to make an arrangement with them, they are simply always incredibly late! It is unacceptable that they just waste your time, as you are actually paying them for this service. We have waited more than 30 mins on several occasions for...More

Date of experience: September 2017
3  Thank thedanishnomads
Reviewed 23 October 2016

Dear Sir/Madam, I have been selling Europe Car product on regular basis, recently I have booked Mercedes c-class 1.8 as per below by agency through (Europe Car Dubai) (Evoucher no: 51021869).Pick up from Zurich Airport and drop at Geneva Airport. I was carrying all the...More

Date of experience: August 2016
2  Thank MARWAN A
Reviewed 11 October 2016

Signed a contract for their car with Fils 1( AED 0.01)/km for extra mileage. Returned the car and was charged AED 1/km for my extra mileage. Called to complain, Reception refused to connect me to management and they said there is no difference between AED...More

Date of experience: February 2016
4  Thank ABebars
Reviewed 27 July 2016

This company rents vehicles that would not be rented anywhere else in the world! Who rents a car with no horn? Obviously Europcar doesn't seem to mind. After you sign a lease, they want nothing to do with you except your monthly payment or they...More

Date of experience: July 2016
5  Thank Ronin763
View more reviews
Questions & Answers
Get quick answers from Europcar Abu Dhabi staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines