Kid-Friendly
10–60 minutes
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Recommended by 100% of travellers
100% of reviewers gave this product a bubble rating of 4 or higher.
from
£34
per adult
Umbato Safaris
Umbato Safaris
5
Multi-day ToursSightseeing ToursHiking & Camping ToursPrivate ToursNature & Wildlife Tours
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
Full view
About
Welcome to Kenya, Umbato Safaris is a local Kenyan tour operator practicing international operating standards and values to domestic and international passengers. Based out of Jomo Kenyatta International Airport Nairobi, we operate 24hours all year round offering customized safaris, Short trips, Airport transfers and Priority Meet Assist services on Arrival, Departure and on Transit. Come experience our hospitality,Karibu of Kenya
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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5.0
115 reviews
Excellent
113
Very good
2
Average
0
Poor
0
Terrible
0
Kesha B
Georgia Coast, GA4 contributions
Nov 2021 • Friends
We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.
Written 11 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thank you for trusting in our services we are glad you we're happy
Written 21 February 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dand978
Mass504 contributions
Jul 2022
Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way. Ruth and Matt met us as we got off the plane and helped usher us through immigration. We got to meet Lucie, who had been helping with all the arrangements. Lastly, we got to meet our driver Benson. The day was spectacular- Nairobi national park, elephant sanctuary, giraffe center, Karen Blixen House, Kazuri beads, lunch at Tamarind, and dinner at Carnivore were all on the agenda. None of these places disappointed. Then once we got back to the airport, the full team was there to help escort us back through security, etc. Our crew of 6 wasn't expecting all the extra hand-holding and it was truly appreciated. So glad we booked with Umbato!
Written 19 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaVB757
Virginia Beach, VA35 contributions
Sept 2022 • Solo
This was my first time doing an airport meet and greet and it was so worth it. I arranged for pick up and departure. For pick up I was out of the airport in less than 10 minutes same for going back through. All employees were super nice and professional. Highly recommended.
Written 25 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ian v
20 contributions
Nov 2023 • Business
Used the airport transfer meet and greet service at Nairobi. Was met at the gate and taken through security and passport control by a fantastic member of staff.
Very good service if you don’t have much time to make your transfer and you don’t want to get lost !
Very good service if you don’t have much time to make your transfer and you don’t want to get lost !
Written 4 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many thanks, Umbato Airport Meet & Assist team is happy to be of service
Written 20 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynne
Indianapolis, IN1 contribution
The 2 ladies that met me were great and welcoming. They knew just what to do and stayed me all the way through. They even on their own contacted the Safari guide who had been looking for me for over a day. My flights got messed up and I arrived much later that anticipated. They saved me by that act of kindness
Written 20 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many thanks, Umbato Meet & Stasis team is happy to be of service
Written 20 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ptlux
Luxembourg City, Luxembourg36 contributions
Jan 2022
When arriving in Nairobi I realized that entering the Airport was linked to taking a bath in a large crowd. A thing I wanted to avoid under the given pandemic situation. I had been to NBO before and knew it could be very difficult to go airside. A quick research left me with Umbato Safaris and their "fast-track service" for $30. In short if you want to safe time and stress the $30 are well invested.
Contact was easily established and only a couple of minutes later I knew what I needed to, a same day service request had not been a problem. Mark gave me the required instructions and the chapter was closed for then.
After having arrived at NBO Parking the Taxi driver called the office and Mercy arrived a few minutes later to pick me up.
From there all went totally swift. Mercy knew where to go, and expedited every single required step. She explained me what she was doing and what was to come next. She knew the airport like the back of her hand and happily shared her knowledge with me.
All in all we went airside like a hot knife through butter. There Mercy left me at the cozy Simba Lounge where I waited for boarding to begin.
Thanks to a great service I had plenty of time left to prepare for a long flight home.
Contact was easily established and only a couple of minutes later I knew what I needed to, a same day service request had not been a problem. Mark gave me the required instructions and the chapter was closed for then.
After having arrived at NBO Parking the Taxi driver called the office and Mercy arrived a few minutes later to pick me up.
From there all went totally swift. Mercy knew where to go, and expedited every single required step. She explained me what she was doing and what was to come next. She knew the airport like the back of her hand and happily shared her knowledge with me.
All in all we went airside like a hot knife through butter. There Mercy left me at the cozy Simba Lounge where I waited for boarding to begin.
Thanks to a great service I had plenty of time left to prepare for a long flight home.
Written 24 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Many thanks, the team is glad to be of service
Written 1 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bankole a
1 contribution
Aug 2021 • Friends
To be met inside the airport terminal and be assisted by Umbato Staff especially during this uncertain Covid period where travel is cumbersome .
Written 1 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Bankole , thank you for trusting in our services we look forward to serving you again
Written 7 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greg
Kenya11 contributions
Aug 2021 • Couples
We have used "Arrival, Departure and Transit Meet and Assit Services at Nairobi Airport JKIA"
Twice now , for departure and arrival....and the service has been excellant!
Best value for money and time.
Traveling during Covid is very stressful but this service makes the airport experience stress free.
Many thanks to Ruth....Lucie ...Mark.
.
Twice now , for departure and arrival....and the service has been excellant!
Best value for money and time.
Traveling during Covid is very stressful but this service makes the airport experience stress free.
Many thanks to Ruth....Lucie ...Mark.
.
Written 21 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Greg, on behalf of the team thank you for choosing our services.looking forward to serving you again and again
Written 7 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne R
1 contribution
Dec 2020
I have used Umbato services for arrival at the airport a few times. The first I was traveling with an 11-week old baby during the height of the COVID-19 pandemic and was extremely nervous. Mark met my family and I and immediately made me feel at ease. We got through immigration and baggage claim quickly and were out of the airport in no time.
Since my first encounter with Mark, I have referred multiple clients to him as well. Each time, clients rave about the service and are happy to be treated like a VIP. Even clients who have been to Nairobi multiple times are grateful to be greeted by Umbato.
Since my first encounter with Mark, I have referred multiple clients to him as well. Each time, clients rave about the service and are happy to be treated like a VIP. Even clients who have been to Nairobi multiple times are grateful to be greeted by Umbato.
Written 9 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Ann, the team is happy to always be of help and even happier that you choose our services.
Thanks for the kind beautiful review
Written 7 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nathanael S
Mooresville, IN1 contribution
Feb 2021 • Family
As soon as we got off of the terminal bus Ruth and Mark were there. They helped us make it quickly and safely through immigration, baggage, and customs. They were a huge help collecting and moving our baggage and delivering us too our friend. I would highly recommend this service and specifically Ruth and Mark. Very professional.
Written 10 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing us Nathaniel, we are happy to be of service
Written 11 February 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barzilai R
Madagascar
Bonjour, je serai prochainement en transit à Nairobi pour environ 5H avant de prendre un vol pour Londres, merci de me renseigner sur les mesures que je dois prendre
Written 14 November 2022
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