Wendy Wu Tours
Wendy Wu Tours
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Beijing, China

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Tours and Tickets by Wendy Wu Tours
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(48 reviews)
(23 reviews)
(20 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

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5.0
5.0 of 5 bubbles500 reviews
Excellent
442
Very good
33
Average
8
Poor
5
Terrible
12

Retired_60plus
UK41 contributions
1.0 of 5 bubbles
Nov 2023 • Couples
I am sure that the tour would have been enjoyable but due to illness we were not able to travel. I understood that I would need to claim against my travel insurance as Wendy Wu had been paid and would retain the full trip cost, to offset their costs and profit margin. However I ascertained that Singapore Airlines as a gesture of goodwill due to my inability to travel issued a full flight refund "some thousands £" to Wendy Wu on the expectation that this would be refunded to me and my travel insurer. Disappointingly Wendy Wu did not declare this refund and even after challenge stated that retaining this refund and extra profit was part of their booking terms. It can also be classified as Undue Enrichment. Escalating to their CEO did not achieve a response or outcome and only after contacting Singapore Airlines was any progress made, resulting is a part refund with a high admin charge applied to process the refund.
If you book with Wendy Wu tours, hopefully you will not have that same poor service experience but always best be aware of some of the potential issues. Singapore Airlines set the example of how to provide excellent customer service others need to learn from.
Written 22 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew F
14 contributions
2.0 of 5 bubbles
Jan 2024 • Couples
A Tour that could not take place owing to hip replacement surgery preventing completion of the booking for March 2024 and Wendy Wu's refusal to postpone the Tour until 2025. The Company held our Deposit - 100% profit for them - and referred us to our Insurers as their Deposit policy limits deferral beyond the current calendar year.
Written 18 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wanderer54442381823
1 contribution
5.0 of 5 bubbles
Nov 2023 • Couples
Amazing holiday discovering Cambodia (Classic tour, Nov 2023) with a widely varied programme. Led by very friendly and skilled tour guide, Mr Sokhoeun Bout, whose knowledge of and passion for his country made this a fantastic experience. Wonderful food, excellent hotels. Can't praise this holiday enough.
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TONYL
Coffs Harbour, Australia80 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
The combination of the most friendly efficent staff in Sydney which guided my wife and I through the complex visa system preparing our paperwork also arranging an appoint in Sydney. Nothing was to difficult and all went smoothly.
The other factor which made the holiday so memmorable and it worked like clockwork, Jason our guide. Jason made our group into a family of 21 people of all ages very quickly. His daily updates and knowledge of China and its culture old and new were clearly explained, a factual discourse with direct knowledge and a touch of humour.
He called on local guides in regions as we got to there. Working with him the pair made sure every question was answered and all best attractions were visited at the best time to minimise crowds.
Internal Fast trains, Bullet trains and Airport transits went without a hitch.
His care of us and desire for the group to experience local cuisine,he put so much effort into achieving this for us was admirable.
The country is MEGA everything, so advanced and beautiful, do it and experience China for yourself with the best, WENDY WU and JASON.
Written 2 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cherrycromarty
Milton Keynes, UK14 contributions
1.0 of 5 bubbles
Mar 2023 • Couples
This review is about Wendy Wu's awful customer service when dealing with a complaint. I recently returned from a Wendy Wu trip, a special 70th birthday holiday. It didn't live up to expectations & when I returned I sent an email to their customer services team (as did the majority of our group) I was just fobbed off with a £100 discount voucher for my next trip with them! As if I would ever travel with them in the future! The hotels used on my trip were definitely not 3/4 as advertised. Restaurants used for lunch & dinner were very basic & some restaurants had dirty facilities. The food was repetitious, often inedible & often cold! We were rushed to dinner at 7pm in the evening, often having less than half an hour after getting back from a full day sightseeing! Then rushed through our meal so that we had from 8pm with nothing to do as several of the hotels had no lounge or bar! I don't expect to be rushed in & out of dinner, then have to sit in a hotel room for the rest of the evening, not my idea of a holiday! I spent the whole trip living off snacks I bought at shops when we stopped for toilet breaks. Arrangements were often confusing & our guides were not given the relevant information in good time. For example, we didn't get our return transfer details until after dinner (8.30pm) on the last evening despite having asked our guide for this information 2 days earlier. It wasn't his fault as the admin team just didn't send it through until the last minute! It was really stressful as we didn't know what was happening other than we needed to get to the airport for an early flight at 6.40am. The hotel we were in had no facilities, tiniest reception I've ever seen, no bar or lounge so our only option was to go to bed once we had been given our pick up time for our travel to the airport. We were told to be in reception at 3.30am & when we got to reception at 3.15am we were told 'sorry mistake should have been 4.30am'! So we sat there for an hour worried that we now wouldn't get to the airport in time! This is the worst experience we have encountered on our many trips!We have taken trips with other companies & always have been given transfer arrangements 1 or 2 days prior to departure. I've since looked at Wendy Wu reviews from 2017 that complain about the same thing & Wendy Wu customer services team promise to investigate & rectify this problem! Just false words as 5 yrs later exactly the same problems are still happening. My experience with Wendy Wu has been stressful & disappointing. The company is badly organised & once the
Written 1 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alaskan W
1 contribution
5.0 of 5 bubbles
Dec 2022
Vietnam at Christmas, Excellent Experience
From start to finish Vietnam at Christmas was amazing,
The tour group, Local Guide Loc, we must have been blessed as the weather was excellent only one day of rain.
Tour Group 11/10 Guide 11/10 Hotels 8/10 Food 8/10
Itineary10/10
Faboulous experience on Christmas in Vietnam,

Date of experience: 15 December 2022
Written 6 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Neetdoc
10 contributions
5.0 of 5 bubbles
Jun 2022
My husband and I recently returned from a 5-day Wendy Wu Tailor-made Private tour of Cambodia. From the moment we arrived at the airport and were greeted by our guide Dara and driver Wen we felt at ease.

Their professionalism and friendliness was exceptional. Dara was very knowledgeable and made our tour even more special as we learned about Cambodian history & culture.

Dara was also very entertaining and quickly recognised we are relaxed people, and he was happy to share a joke and a laugh. Dara was happy to adjust the tour as per our request and nothing was too much trouble.

The accommodation standard on our tour was excellent, especially in Phnom Penh and Kep. Most of the day tours included were fantastic with the Kampot Pepper Farm and visit to Rabbit Island the highlights.

I would recommend Wendy Wu Tours as we felt safe and well looked after our entire tour.
Written 17 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tori
Auckland, New Zealand67 contributions
5.0 of 5 bubbles
Sept 2020 • Business
I went to Sri Lanka in 2017 on a Wendy wu tour. I love how inclusive it was. I wasn't stressed about what I was doing that day as they had it all planned already. Alot of meals were also included which was another stress free thing. Our tour guide was lovely and he gave us great commentary
Written 16 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rosemary594
Bristol, UK4 contributions
5.0 of 5 bubbles
Oct 2020
I never actually got to take this holiday because of the Coronavirus Pandemic. However, I would like to say that once the tour was cancelled and I asked for a refund of my deposit the matter was handled quickly and efficiently by Lorraine Bowman, the Customer Care Manager, who oversaw the return of the deposit to my bank account in less than a week. This will certainly encourage me to use them again for any future trips.
Written 3 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Prof Chris Maccabe
Dundrum, UK15 contributions
5.0 of 5 bubbles
Sept 2020 • Couples
Unfortunately our tour of China next month has been cancelled due to the virus.
Wendy Wu customer service was exemplary from the start, and our £3200 deposit has now been refunded into our bank account, just four days after we asked for this to be done.
Thank you Wendy Wu.
Written 5 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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WENDY WU TOURS (Beijing) - All You Need to Know BEFORE You Go