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Regal Airport Hotel - OM Spa

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Address: No.9 Cheong Tat Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong, China
Name/address in local language
Phone Number: 852-22866266
Website
This attraction is at Hong Kong Intl Airport
Description:

Designed in contemporary Thai style, OM Spa's stylish interiors are infused...

Designed in contemporary Thai style, OM Spa's stylish interiors are infused with a soothing sense of harmony and serenity. In this luxurious oasis, you will be pampered with professional spa treatments to tantalise and rejuvenate all your senses. OM Spa is the perfect place to unwind from your hectic schedule and nourish your body and soul.OM Spa at Regal Airport Hotel features 2 Spa Duplex Suites, 3 Spa Suites, 5 Spa Cabana Rooms, 11 Spa Deluxe Rooms and it is the first and only spa facility in Hong Kong to provide couple massage and Jacuzzi in an exclusive alfresco setting in addition to mosaic steam room, Jacuzzi and shower spa within the treatment suite.

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TripAdvisor Reviewer Highlights

Read all 31 reviews
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  • 11
    Excellent
  • 7
    Very good
  • 5
    Average
  • 2
    Poor
  • 1
    Terrible
In between flights

Convenient and easy. 8 hours between flights and got a good 5 hours sleep. Flew in, slept and rested. What else do you need between flights. Staff efficient and pleasant. Rooms... read more

4 of 5 bubblesReviewed 28 September 2016
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31 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Melbourne, Australia
Level Contributor
257 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 128 helpful votes
2 of 5 bubbles Reviewed 6 October 2016 via mobile

You do need to go through immigration and customs to access this hotel. Always a shame to have to do more of this on a long trip! Why can't they build these things inside the airport! Hotel is fairly basic. Check in was slower than it should be when you are dealing with jet lagged guests off over night flights.... More 

Helpful?
Thank adventuregirl1968
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thank you for sharing your feedback from your stay. Your comments are indeed valuable to us, as they help us in our committed effort to serve you better. We sincerely apologise for not having lived up to your service delivery expectations. Please rest assured that we have brought your comments to the Head of department responsible and also... More 

Level Contributor
49 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 September 2016 via mobile

Convenient and easy. 8 hours between flights and got a good 5 hours sleep. Flew in, slept and rested. What else do you need between flights. Staff efficient and pleasant. Rooms clean and quite. You can be in your room quicker than catching a taxi. That line was big!

Helpful?
Thank Upgrade5
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thank you for the great review of your stay! We strive to serve the best to every of our guests and we are glad to see those efforts make it a different in your stay. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at Regal... More 

Bury, United Kingdom
Level Contributor
17 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 September 2016

we stayed at the regal hotel which is right next to the airport nobody new where it was it was not very well sign posted but when we arrived its like 3 levels high with shops and swimming pool a few restaurants and spa. the room was a good size with everything you needed .all i would say is its... More 

Helpful?
Thank btaxi
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thanks for sharing your feedback from your stay. We sincerely apologise for not having lived up to your service delivery expectations. Please rest assured that we have brought your comments to the Head of department responsible. We hope you will be giving us another chance and returning to our hotel in the future. Yours sincerely John Girard General... More 

New York City, New York
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 28 August 2016 via mobile

I used to be regular at the spa during my layovers or trips to Hong Kong and get a discount for the frequency. I couldn't believe the attitude at which he has responded last two times as if the massages were free. Not only the attitude during talking to me was super rude but this time he told the staff... More 

Helpful?
Thank Amish S
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thanks for sharing your feedback from your visit. We sincerely apologise for not having lived up to your service delivery expectations. Please rest assured that we have brought your comments to the Head of department responsible. We hope you will be giving us another chance and returning to our hotel in the future. Yours sincerely John Girard General... More 

Whitstable, United Kingdom
Level Contributor
146 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 8 April 2016

Time to kill before a flight so a good spot to change and enjoy the pool facilities whilst sipping a beer. Cost about $40 for the day but well worth it and left feeling relaxed and fresh before a 12 hr flight.

Helpful?
Thank FoxtrotUk
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thanks for sharing your feedback from your stay. Please rest assured that we have brought your comments to the Head of department responsible. For the pool facilities that we have available our indoor pool during maintenance of the outdoor pool. However, taking this opportunity we sincerely apologise for the inconvenience and if any shortfall to your service delivery... More 

Milano, Italia
Level Contributor
42 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 January 2016

Right inside the Airport, the hotel has a free shuttle for the main attractions in Lantau. Very kind staff, wonderful gym and swimming pool, wi-fi for free everywhere. Good price-quality relation but breakfast is really too expensive!

Helpful?
Thank MI_cla_12
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest, THANK YOU.It was an encouraging review and we are pleased to hear that you enjoyed our recreation facilities including outdoor and heated indoor pool, Thai Spa -OM Spa and 24 hour gym. and really made our day! We will be delighted to welcome you back to our hotel very soon! With warm regards from the Asia's Most Exciting... More 

Hong Kong
1 review
4 of 5 bubbles Reviewed 11 January 2016 via mobile

It is a very good hotel.... our stay was good from check in to check out day! Ambassador William is very accomodating. My family was satisfied with the service. Seattle to tung chung is on time. We are planning to stay in this hotel next time.

Helpful?
Thank Orlando B
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Greetings from Regal Airport Hotel! Thank you for taking the time to share your experience during your stay. We will make sure that our team gets the recognition deserves !! We look forward to welcoming you back at Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely John Girard General Manager More 

Sheung Wan, China
Level Contributor
53 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 25 December 2015 via mobile

Too crowded with a group of tourist that I would not mention .Sometimes they will talk from the room corridor from room to room or their kids running around just like a wet market . No etiquette ! Such a good hotel with poor tourist behaviour .Free shuttle to Tung Chung mall factory outlet and to other regal hotels within... More 

Helpful?
Thank isssssss
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thank you for your email. We sincerely apologise for not having lived up to your service delivery expectations. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Please rest assured that we have brought your comments to the Head of department responsible and also shared them with the associates involved.... More 

North Wales, Pennsylvania
Level Contributor
44 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 11 November 2015 via mobile

It's a great hotel to stay when you need to stay over night at the airport. Rooms are ok not more than that . It's a busy hotel because of the location. Staff is very friendly . Few good restaurants around ( some very expensive) The shower was very poor in shampoo and conditioner . Make sure you are not... More 

Helpful?
Thank shalvak
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thank you for such an encouraging review! It is wonderful to hear our location and our service made you a great stay. We look forward to welcoming you back at Regal Airport Hotel. With warm regards from the Asia's Most Exciting City! Yours sincerely John Girard General Manager More 

Montreal, Canada
Level Contributor
109 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 11 November 2015

I flew a long-haul from Canada and was tired and weary. The only thing I really wanted to do was have a shower and a sleep. I had prebooked the hotel and was so happy to know it was just 5 minutes walk from the Arrival at Hong Kong airport. The staff are friendly, helpful and I felt very welcome.... More 

Helpful?
Thank frasedbv
RAH_HK, General Manager at Regal Airport Hotel - OM Spa, responded to this review

Dear Guest Thank you for the great review of your stay and recommend us after a long international flight! We strive to serve the best to every of our guests and we are glad to see those efforts make it a different in your visit next time to OM Spa. We are delighted that we had the opportunity to be... More 

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