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Review Highlights
Ferry to Batam Nongsapura

The ferry check-in people and operators were friendly and helpful, however be aware, they change... read more

Reviewed 13 July 2018
rvnelson
,
Auckland Central, New Zealand
via mobile
Traveled with a baby and elderly

Ferry ride and space was fine but need to consider elderly passengers with leg or walking injuries... read more

Reviewed 22 May 2018
shanick21
,
Singapore, Singapore
Read all 27 reviews
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Traveller Overview
  • Excellent14%
  • Very good39%
  • Average22%
  • Poor3%
  • Terrible22%
Travellers talk about
“per ticket”(2 reviews)
“tanah merah”(2 reviews)
“ferries”(4 reviews)
About
Suggested duration: < 1 hour
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Contact
1 Maritime Square Harbourfront Centre | #02-50/51, Singapore 099253, Singapore
Website
+65 6270 2228
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Reviews (27)
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All reviews per ticket tanah merah ferries harbourfront tickets ride
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1 - 10 of 19 reviews
Reviewed 2 weeks ago

Booked our 3 ferry tickets online via Klook. At the ferry terminal, our tickets/boarding passes were already separated and ready to be handed to us including our return board passes. The ferry boat was clean and the staff were very professional. Trip was more or...More

1  Thank sabi0james
Reviewed 21 July 2018 via mobile

I would like to compliment Ms Amei (Harbourfront counter) for her wonderful service and help when I went to book my tickets.

Thank BernadetteChua
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 22 July 2018

Dear Bernadette Chua, Thank you for your message. We will share this to the relevant staffs / parties. Cheers! :) Best regards, Cherille Batam Fast Ferry Pte Ltd

Reviewed 13 July 2018 via mobile

The ferry check-in people and operators were friendly and helpful, however be aware, they change there ferries and I’d you booked it by your hotel you may NOT get notified of the change AND more importantly they don’t warn you that at the Nongsapura terminal...More

Thank rvnelson
Reviewed 25 June 2018 via mobile

We took Batamfast ferry on 23June 9.30am. It was delayed for half an hour. Coming back was worse at 5.40pm. No seats and crew just shouted everyone with no seats to the open deck. Didn't even find seats for us. Some inconsiderate Passengers were putting...More

3  Thank penapplepang
Reviewed 10 June 2018

My family and I took Batamfast on Sunday 10 June 18 departing from Batam Center Ferry Terminal to Harbourfront Terminal that was due to depart at 5,40pm. However, the ferry was delayed and we only board the ferry at 6.20pm. Many were already queuing and...More

Thank Rainlite
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 13 June 2018

Dear Rainlite, Thank you for your feedback and for giving us the chance to look into the matter. Please allow us to clarify on the issue about the 'overbooking'. Capacity of the vessel is 191, and passenger on board final headcount is 186. Boarding systems...More

Reviewed 10 June 2018 via mobile

Ferry was supposed to depart at 1420. It only left at 1447. No updates nor announcements were given.More

Thank GaryG1755
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 12 June 2018

Dear Gary G, Thank you for taking the time to write in your review. Please give us your trip details (your booking reference number and departure date) via email at customer-service@batamfast.com. This would allow us to look into the matter specifically, offer our explanation and...More

Reviewed 22 May 2018

Ferry ride and space was fine but need to consider elderly passengers with leg or walking injuries as the steps inside the ferry and through the ferry door are steep. Need to maintain balance with the waves while clearing steps or might fall. Fall prevention...More

Thank shanick21
Reviewed 11 May 2018 via mobile

Booked a ferry with a group of friends to harbour bay. it was scheduled to leave at 1150, but it only left at 1230 there were no updates, no announcements, nothing. so thanks for the delay, I’m sure we’ll choose another ferry service next time.More

Thank JeremyY277
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 13 May 2018

Dear Jeremy Y, Thank you for taking the time to write in your review. Please give us your trip details (your booking reference number and departure date) via email at customer-service@batamfast.com. This would allow us to look into the matter specifically, offer our explanation and...More

Reviewed 15 April 2018

I recently took Batamfast in both directions on a visit to Batam in order to fly from Batam airport. Took the first ferry out at 7:40am from Harbourfront to Batam Centre - this left on time and arrived shortly before 8am local time in Batam....More

Thank KGB777
Reviewed 7 April 2018

Our seat is hot and don't even feel the air conditioner. Due to it's holiday, Batam custom is so packed and long queue to the clearance. Everyone ready to get out of the ferry but we were stuck inside the ferry for around 30 minutes...More

Thank Lemon00
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 9 April 2018

Dear Lemon00, Thank you for taking the time to write in your review. Would you be kind enough to provide us your trip details (your booking reference number, departure date, time and port)? This would allow us to look into the cabin condition of the...More

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