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Traveller Overview
  • Excellent68%
  • Very good11%
  • Average5%
  • Poor5%
  • Terrible11%
Travellers talk about
“chilli”(6 reviews)
About
We are a local Chilean-owned adventure tour operator offering soft-adventure and nature tours throughout Chile, Argentina, and Bolivia with a particular focus on Patagonia and the Atacama Desert.
Suggested duration: More than 3 hours
Contact
Don Carlos 3227 C | Las Condes, Santiago, Chile
Website
+56 2 2923 5950
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Reviews (22)
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1 - 10 of 21 reviews
Reviewed 4 weeks ago via mobile

I’m one to avoid tours simply because I enjoy flexibility when I travel, but due to the challenging logistics and time of year we were traveling to Torres del Paine, I didn’t want to risk having to camp in the cold had we not been...More

Thank ninao970
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 1 week ago

Hola, Thanks for your feedback. We are delighted to know you had an unforgettable experience with logistics running smoothly. We are dedicated to offering the highest quality service for our guests to feel stafe and taken care of. We are proud to know we made...More

Reviewed 4 weeks ago

My husband and I wanted to visit Patagonia for our honeymoon. 2 years ago before planning our wedding we started to plan our honeymoon. EcoCamp through Cascada was the first search result to pop up and we are so glad it did! Although our wedding...More

Thank FredellaBillie
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 1 week ago

Hola, Thanks for your feedback! We are delighted to know you had a smooth, unforgettable experience with Cascada Expediciones. We want every travel to have a once-in-a-lifetime experience and this is something we feel you had through your kind words. We hope to have you...More

Reviewed 20 August 2018

Cascada Expediciones is one of the best and easiest travel agencies and tour organizers to deal with. When I first called to get information about EcoCamp, one of their resorts, I didn't know much about Torres del Paine National Park, Patagonia and honestly, not much...More

Thank FrankR2460
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 1 week ago

Hola, Thanks for your feedback! Our team is passionate about their country and this is something they prove through their job on a daily basis. We want our guests to feel welcome and transformed when they go back home, and we are delighted to read...More

Reviewed 10 August 2018

Decided to be in the mountains for a few days we came with some recommendations and overall the team did a good job, was friendly when welcoming us and the briefing was okay. On our day leaving the other couple joining us was late so...More

Thank hannnahmorgan
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 20 August 2018

Hola! Thanks for your feedback. We are delighted to know you enjoyed Chile and the work of our team at Cascada. At Cascada, we are proud to be a leader in adventure and sustainable travel in Chile and want every guest to have a unique...More

Reviewed 31 March 2018

If you are traveling to Patagonia / Torres del Paine / Ecocamp, avoid using Cascada to book / organize your travel at all costs. If you have to use Cascada, make sure not to work with Guillaume Doerig or Benjamin Caceres, who were both incredibly...More

1  Thank Prateek B
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 10 April 2018

Hola Prateek, Thanks for your feedback. We are pleased to know you had a good time at EcoCamp and enjoyed both the friendliness of our staff and the coziness of your dome. We are very sorry for the inconvenience you haved experienced in Patagonia and...More

Reviewed 29 March 2018

I booked the W Trek through these guys - a few hitches in the execution of some of our transport, but overall very good service.

1  Thank Moo499
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 10 April 2018

Hola! Thanks for your message - we are delighted to know you had a great experience with Cascada and shared your comments regarding the transport hitches to the appropriate staff members. We hope to welcome you again in South America! Best, Timothy

Reviewed 3 March 2018

The above rating reflects the customer service aspect of Cascada Expediciones, not the actual guides/experience. The guides are free-lance, hired by the company to do their trips, and the ones that I had were exceptional! Torres Del Paine is also amazing and worth visiting. I...More

2  Thank juliekV1114BW
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 12 April 2018

Hola, Thanks for your feedback! We are pleased to know you enjoyed the beauty of Torres del Paine National Park and the professionalism of our guides. We are proud to work with a passionate team of freelance guides for our trekking circuits and most of...More

Reviewed 21 December 2017 via mobile

Visited Patagonia this week and has a lot of our tours, transport and accomodation looked after by Cascada Expediciones. Very very impressed by how well everything went, great organisation and were well looked after. Everything went smoothly and all the excursions we went on were...More

Thank Granules2013
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 15 January 2018

Hola, Thanks for your message. We are pleased to know you had a great time in South America and that everything went smoothly in Patagonia. We are delighted to know you felt cared for as this is our main mission! We hope to welcome you...More

Reviewed 13 December 2017

We were originally booked for the 3-day Patagonian kayaking expedition which was unexpectedly cancelled due to extremely bad weather conditions (120km winds). Having made the flight all the way down to the area from the US, I begged Maria (who was on customer service and...More

Thank srindsrind
EcoCamp-Patagonia, Guest Engagement Manager at Cascada Expediciones, responded to this reviewResponded 25 February 2018

Hola, Thanks for your feedback! We are proud to work with a team of passionate Travel Specialists like Maria who work everyday to provide service excellence and take care of our guests as if they were close friends. We indeed work with destinations known for...More

Reviewed 10 October 2017 via mobile

Hiked the W Trail and the guides were the best. They took great care of us were extremely knowledgeable and really gave us a good time. Highly recommended.

Thank Kimberly C
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