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Ecuador Green Travel

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Quito, Ecuador
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About Ecuador Green Travel
Ecuador Green Travel, a direct tour operator based in Quito, Ecuador. We are specialized in the best Galapagos last minute deals.. dealsgalapagos.com. We organize tours around our country with the best prices, including hotels, transportation and visits to the best places of Ecuador. Also we offer the best Galapagos last minute deals offered in our specialized we site. The best prices always, for cruises, yacht, tours, hotels and flight tickets to the Galapagos islands...!!WE have great options of trips around the country, because Ecuador is one of the most beautiful countries because we have everything is a little space, coast,nice beaches, the highlands with haciendas, indian markets, and colonial cities, the amazon rainforest with the jungle lodges, and the best one is Galapagos.. The perfect match in one country...
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John A wrote a review 6 Jan
Jacksonville, Florida24 contributions40 helpful votes
Wow, where to begin. The miscommunication and flat our lies are unbelievable. It is so hard to get answers to basic questions. We wanted to arrive a day before our ship left and it was like the end of the world, we were made to sign a document that says we forfeit all activities we missed. This took weeks to request, where they would not tell us a time or place. A few days prior to the trip we finally got the info, Then the day before we meet up, we were told by our hotel, the boat had a completely different time and directions on how and where to meet. The itinerary they advertised was different then what we received where it missed destinations and activities. Was suppose to 4 activities(hikes/snorkels)a day we got 3. Avoid cruising the Coral I/II ship. Our room had holes in the roof, no AC, no water pressure. The wetsuits we were forced to purchase had rips in them, they didn't have enough and didn't have the right sizes. They don't help you with luggage, they don't accommodate passenger request. No consideration for guest with noise from the crew. We requested to speak directly with the ship to get clear information and they would not allow it. They ship mandated we use them for air travel to the islands from the main land. If we did not they would charge $150 to book our own. They would not tell us our flights until a few weeks before hand. I called the airline with the confirmation code I was given from the travel agency, the airline said we were not on the plane and had no record of us. I told the travel agency and they said its fine don't worry about. The airline said we weren't on the plane and the agency said just don't worry about it. Think about that! All I can say is the islands are beautiful and worth the trip. But stay away from Galapagos Deals(Green Travel) and stay away from the Coral I/II. You will be mislead and frustrated from the beginning to the end.
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Date of experience: December 2021
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Response from CarlosR726, Manager at Ecuador Green Travel
Responded 2 weeks ago
Thanks John, The most important part is that your enjoyed the Galapagos Islands finally. Thank you for your feedback about the Coral yacht, it's important to know the situation of the yacht and how you felt on board about cabin, comfort and all the details... No doubt that we need to talk with the agent of the yacht about these matters.. For the rest of your review, I'll try to reply your message as clear as possible, due I consider you planned your trip with too many fears about your trip and the money you spend on it and this can make finally that the nervous before and during your trip... First, we never lie you.. I told you from the beginning that we are third part company that sell Galapagos cruises, all the policies and way of work was apllied from Klein Tours (Coral yacht company) to you and to all their clients.. and always works perfect, but you found a problem to each solution or requirement given by the agent of the yacht.. The policy of extra fee for not issuing flights with the yacht is charged not only for this yacht but for some others, and you had the option to issue your own flights with your tickets and all the info, but no... you accepted issuing the flights with the yacht company and we must followed their policies and way of work... My apologies if those were not good for you, but the company stablisehd them not our company.. Anyway, about this, I informed that the flight was booked according the agent of the yacht and it was totally confirmed, for this reason you could reached the islands without any problem... The other details are excatly as the company of the yacht prefered to handle the trips, to avoid people asking for services that decide to quit... Also, details as meeting point and time, everything is planned by operations department of each yacht according their crew and availability of time, and more of them taking in count 20 or more passengers travelling on the same tour, the yacht can not focus only in 2 persons and accomodate everything on their preferences... My apologies, you were not travelling alone, this is a group on the same dates, and all the clients were booked on the same way, without phisical flight tickets and the same policies of meeting if they arrived before... We tried to keep our high standard of service, and messages like your only compromised our work to be better. KInd regards
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Maciej C wrote a review Dec 2021
Lisbon, Portugal2 contributions
Very comprehensive trip around Ecuador pinpointing most attractive parts of this country with the private guid which made this triip very flexibel and tailor-made
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Date of experience: November 2021
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Response from CarlosR726, Manager at Ecuador Green Travel
Responded 4 weeks ago
Hi Maciej, Thank you for choosing Ecuador Green Travel as your operator for your trip around Ecuador... It was a pleasure for me to design and arrange all the deatils about your 15 day around Andes, Amazon and Coast in our beautiful country... I'm very glad to know that you enjoyed the trip as much as possible and all the services were according to your expectations... Best regards
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Kelly X wrote a review Dec 2021
1 contribution
Reliable and quick to answer questions; very informative and the agents are a pleasure to work with. Overall a very good experience. The only thing is that they do not help to arrange covid testing before the trip or after the cruise in order to go back to US - if they could help to do that it'd be even better. Although it is now ok to bring our own test kit to the trip which is a workaround to going to a test center.
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Date of experience: December 2021
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Response from CarlosR726, Manager at Ecuador Green Travel
Responded 4 weeks ago
Hi Kelly, Thank you for your great review... I'm glad that you enjoyed too much your trip.. We'll take note about your recomendation of the tests, for arraging these to our clients... Best regards
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dwingo wrote a review Dec 2021
Phoenix71 contributions55 helpful votes
Used Ecuador Green Travel for getting a last minute deal to go on a 8 day cruise in the Galapagos. Carlos was very informative and gave great information on boat recommendations based on my needs. Processing the payment was fast and easy and they did not have a huge surcharge for credit card payment. I would not hesitate to use Carlos again for a return trip to anywhere in Ecuador.
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Date of experience: November 2021
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Response from CarlosR726, Manager at Ecuador Green Travel
Responded 4 weeks ago
Thank you very much David, It was a pleasure for me to manage your booking on board the Samba yacht, due the itinerary of that yacht is simply amazing for visiting most of best places of North West islands.. it's very important for us to offer all the best options for our clients about payment with minimum extra fees in any case... Thanks again for your amazing review!! And I’m more than glad that your trip was just the one you expected and everything was according that we offered… Best regards
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Marco C wrote a review Dec 2021
3 contributions1 helpful vote
+1
I took a 6-day/5-night Galápagos cruise on the Ecogalaxy in November 2021. I booked it with Carlos Risueno from “Deals Galápagos” and he was so incredibly helpful in navigating the many options. As I was a single traveler, I was especially impressed with Carlos’ success in reducing the single-occupancy mark-up from 50% to 15%. Considering the high cost of a Galápagos cruise, that meant huge savings! The Ecogalaxy itself is a beautiful 8-cabin catamaran. It was in great shape and the cabins were very spacious and beautiful. The catamaran style helped reducing the boat’s movement compared to a single-hill boat during the couple of days with tougher seas. The crew was incredibly friendly, helpful and very focused on safety. Our group ranged from people in their early 30s to people in their mid-seventies and everyone was able to enjoy all activities safely. The bartender was exceptional. The only complaint I have that the food didn’t always live up to the quality of the rest of the boat and it’s amenities. It was often overcooked. However, it was plenty and replenished us before and after our activities. The program itself was fantastic. We saw so many beautiful and different animals and landscapes - on land and under water. I will be back to the Galápagos with my wife and gladly will book with Deals Galápagos again and also come back to the Ecogalaxy.
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Date of experience: November 2021
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Response from CarlosR726, Manager at Ecuador Green Travel
Responded 4 weeks ago
Thanks Mark, Your review about our work and the yacht it's simply amazing.. It was a pleaseure for me to help you during the whole proccess of booking and also for having dinner with you in Quito.. Thank you very much again for your invitation.. I'm so glad for meeting you here and being choosed as your travel agency in Ecuador,, I hope to see you here again with your family in a near future Best regards Carlos
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