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Address: Av. Pachacuteq s/n | Distrito de Wanchaq, Cusco, Peru
Phone Number:
+51 84 581414
Website
Description:

PeruRail is a leading company in the tourism sector. PeruRail creates...

PeruRail is a leading company in the tourism sector. PeruRail creates "unique travel experiences" through an assorted offer of train services towards two of the most representative destinations of Peru, such as: Machu Picchu and Lake Titicaca.

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TripAdvisor Reviewer Highlights

Read all 502 reviews
Visitor rating
  • 73
    Excellent
  • 44
    Very good
  • 12
    Average
  • 8
    Poor
  • 16
    Terrible
Great train ride, great views

My only reason for giving a 4 instead of 5 rating is because of the service at the ticket counter. I stopped at the ticket center in town but the gentleman said that he didn't... read more

4 of 5 bubblesReviewed 2 weeks ago
cgwhitelaw
,
Ollantaytambo, Peru

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502 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Playa Limon, Dominican Republic
Level Contributor
7 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 5 days ago NEW

The staff was very personable, the train was clean, the service was first class and very professional. albeit a bit pricey!

Helpful?
Thank bobonparadise
Level Contributor
27 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Beautiful scenery from the train. PeruRail was punctual and safe. Good way to get to Machupicchu if you want to save your legs for all the exploring and climbing. The only issue I encountered was booking tickets off the PeruRail website which was working only half the time. Of note, I accidentally left my GoPro camera on board the train... More 

Helpful?
Thank Candelion
Ollantaytambo, Peru
Level Contributor
8 reviews
5 attraction reviews
4 of 5 bubbles Reviewed 2 weeks ago

My only reason for giving a 4 instead of 5 rating is because of the service at the ticket counter. I stopped at the ticket center in town but the gentleman said that he didn't have a timetable for the Vistadome so I had to go to the other station. There, I requested a front facing seat. The salesperson never... More 

Helpful?
Thank cgwhitelaw
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

We took PeruRail to go to Aguas Calientes from Ollataytambo with a school group and although the ride experience was impressive, the lack of security and customer service following an unfortunate experience on board results in me giving a low rating. Our ride to Aguas Calientes was a comfortable one. There are announcements along the way that describe the scenery... More 

Helpful?
1 Thank Afchoi
Pune, India
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 February 2017

It was an awesome experience travelling in Peru Rail, from Ollaytambo to Aqua Calientes (station for Machu Pichu) The comfort of the train is too good. Also it is well maintained. The refreshing beverage and snack helped in warming up during the chilly mornings. Also the beautiful and serene landscape outside was the icing on cake!!!

Helpful?
Thank aru31291
PeruRail, CM at PeruRail, responded to this review

Dear Aru31291, Thank you for your review. We are glad you had an awesome experience and that you enjoy our service, along with the scenery views, food and comfort aboard. We hope you gathered many memories of your way back home. Come back soon! The PeruRail Team More 

Phnom Penh, Cambodia
Level Contributor
13 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 30 January 2017

Now that I have your attention this is what happened: while paying online halfway December for my traintickets (162.62 EUR) I had an error message that told me to try again. This has happened before with other transactions so I thought not much of it ... until I checked my account that weekend and noticed the 162.62 had gone off... More 

Helpful?
1 Thank EvelyneTravels
PeruRail, CM at PeruRail, responded to this review

Dear EvelyneTravels, We would like to apologize for the inconveniences you may have experienced with us. We have informed the area in charge about your case. We´ve been told that both SafetyPay and PeruRail are taking measures to correct this problem. We will take this experience in consideration to improve our processes in future services. We would like to inform... More 

Buenos Aires, Argentina
2 reviews
5 of 5 bubbles Reviewed 27 January 2017

An extremely comfortable way to travel in Peru (I travelled from Aguas Calientes to Ollantaytambo on my return from the Inca Trail). The seats were generous in size and very comfortable. The complimentary refreshments were varied and tasty, there were also additional refreshments for purchase. The staff were also particularly attentive and genuinely interested in serving you. Particular thanks to... More 

Helpful?
Thank caseyann_w
PeruRail, CM at PeruRail, responded to this review

Dear Caseyann_w, We would like to thank you for choosing us. We are glad you had a great experience and that you could enjoy the drinks and attentive service. Cristian, Gary and Daisy were happy to provide you the service you deserved. See you soon! The PeruRail Team More 

Austria
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 19 January 2017

Please be very careful before making reservation with this company. It won't be a customer friendly experience. On website you have information that if you have any problems you can contact customer service by e-mail or online. I first contacted customer care online by chat. I had some request with the seat when he advised me that I've booked wrong... More 

Helpful?
1 Thank kartmanka
PeruRail, CM at PeruRail, responded to this review

Dear Kartmanka, We apologize for the inconvenience you experienced with us. We will take your recommendations to improve our booking service. If you still need a refund of your tickets, you can contact us at devolucionespasajero@perurail.com. We hope you have a great day. The PeruRail Team More 

Meredith, New Hampshire
Level Contributor
30 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 12 January 2017

We tried to book tickets through the Perurail website and had an awful experience. We filled out our information 5x and it wouldn't be accepted. I contacted customer service through their chat option and they organized everything but it was an annoying experience; you have to fill out forms multiple times etc. If you are flexible with your travel dates... More 

Helpful?
1 Thank Eputnam310
PeruRail, CM at PeruRail, responded to this review

Dear Eputnam310, Thanks for choosing us. We appreciate your comments. We are glad you enjoyed the polite service provided in our train. We will take your recommendations to improve our booking options. We hope to see you back soon. The PeruRail Team More 

Monterrey, Mexico
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 January 2017 via mobile

This is a lovely way to travel from cuzco to aguascalientes. The trail duration is about 1:30 minutos. You get served complementary drinks and a snack. It is airconditined and very clean. Thw views are beautiful and you get to go through tunnels in the mountain.

Helpful?
Thank maribelarroyoe
PeruRail, CM at PeruRail, responded to this review

Dear Maribelarroyoe, Thanks for choosing us and for your comments about your experience aboard. We are pleased you enjoyed the great views. See you soon! The PeruRail Team More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?