M&M Express

M&M Express, Brasov: Hours, Address, M&M Express Reviews: 5/5

12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Our company offers rent-a-car services with a driver, vehicle renting through transfer to or from the airport, VIP services and limousines with a driver for business purposes, trips and charter services with helicopters.M & M Express stands out through its deluxe services, swiftness and special consideration to its relationship with the clients.The transfer services are point to point trips.
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Popular mentions

5.0
108 reviews
Excellent
100
Very good
3
Average
2
Poor
1
Terrible
2

Adriana D
1 contribution
Perfect service many times except for this once.
Jul 2021 • Solo
They need a good delay/cancelation policy in place.
I made a reservation for my mom's trip from Bucharest OTP to Brașov on July The 11th 2021 and decided to pay online since my mom did not have enough Romanian currency with her and the person at the call center suggested that the driver might be okay with her paying using Euro, but it was up to him. My mom's flight got an one hour delay (initially scheduled to land at 18:30 and her M&M Express reservation was for 19:30) and she was getting off the airplane when the driver called and said he won't be able to wait for her since one of the other passengers is an infant. We understood the situation and he went on to say he spoke with the people at the HQ to arrange for a later shuttle. I called the HQ to confirm and the lady at the call center said that the next available seat would be at 23:30 since the 20:30 is a "private shuttle" (meaning that some third party payed for the entire shuttle) and their 21:30 and 22:30 are fully booked. Normally I would be okay with that, except that their website shows the hourly schedule when one selects the "Economy" package and they should have operated one at 20:30. Given that the drive to the airport is 2h:30 to 3 h and the time was now 20:00, I decided that I'd best drive there to pick her up or try and find her something earlier and I did find her a 22:00 shuttle from M&M Express's competitor which meant a 1+1/2h less waiting in the airport for my mom.
I called M&M again to try and cancel her reservation and ask for a refund and they told me that cancellations are refunded only if notified 72h prior to the trip and continued to explain that she is adding a note to their system that my mom missed her reservation and refuses the seat in their 23:30 shuttle. I explained that if my mom should have paid directly to the driver, she would not have lost the 95 Ron and the lady replied that in that situation she would have blacklisted my mom.
This is the point where I think they crossed the line since I think they deal with such situations every day and I just went on to ask her if they usually blacklist people for their flights being delayed and she switched to saying that no, they don't, but they do make a note in their system (as if clients have some control / faults over airplane delays) and in this particular case the note was that my mom was late for her initial reservation and she refuses the seat in their only available 23:30 shuttle. I did explain to her that normally, one would be able to make a reservation to their 20:30 Economy shuttle and this means their schedule on their website does not reflect the reality. She continued with explaining that the people at 20:30 paid 400 Ron to get privacy and my mom getting in would mean they would not have privacy and at this point one could not reason with her. I ended up by paying for the cost of the empty seat in the 23:30 shuttle (I've read in one of the reviews that one person ,has been refunded in a similar situation, but I checked and they went on with processing my payment), putting up with the attitude of the call center worker and some further reflections regarding their blacklisting policy and whether or not I am personally blacklisted in their system and the overall feeling of disappointment with a service that used to be a pleasant experience.
Written 14 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Claudia I
1 contribution
Professional and high standard services
Jul 2021
I used M&M services for the first time and I was very happy with the quality of the services provided.
The driver, Mihai Neamtu, had a professional attitude, very polite and
The cars are clean and comfortable
Written 10 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fly With Me
Grajewo, Poland339 contributions
Best transport in Brasov for Airports
Jun 2021
If you are looking for a transfer to/from the airport this is your best choice. The vans are all new and very clean. The drivers usually speak english.
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Namiru K
Romania10 contributions
Excellent
Feb 2020
Always exellent. I have traveled with them more than once and they are professional. The cars are clean and on time. They are by far the best airport transfer in Brasov.
Written 1 November 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dave A
Northwich, UK15 contributions
Covid refund
May 2020
Had booked taxi with M&M from Bucharest Airport to Brasov, return. Informed them I could not go because of travel restrictions to and from Romania. Was nor really expecting a refund but they did refund my credit card - very impressed and will obviously re-book when I go.
Written 25 May 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ana-Maria V
31 contributions
excellent service
Sep 2019
There are four years since we are going with M&M Express from Brasov to Otopeni and vice versa. Staff is always polite and on time.
We really appreciate them and we highly recommend them.
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dana_brasov
Brasov, Romania1 contribution
Trip from Otopeni
Jan 2020
Excelent service! We had Dragoș Chiricea as shuttle driver from Otopeni to Brasov and we had a very good impression. Perfect driving, very friendly and professional. Highly recommended.
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback.
Written 4 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JPNS
1 contribution
M&M Express
Jan 2020
Excelent service! I had Mihai Neamtu as shuttle driver from Brasov to Bucharest and had a very good impression. Perfect driving, very friendly and professional. Highly recommended.
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback .
Written 1 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ana
6 contributions
Best Airport Transfer Company
Jan 2020
Staff is always professional, friendly and on time. Cars are comfortable, always clean and drivers always on time and friendly. Prices are very good. They pick you up from home or leave you at home. Since opening the quality of the service never changed! Great!
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback.
Written 29 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

McClaud13
Brasov, Romania13 contributions
Best Transfer Company
Nov 2019
I have been using this for years and never I have been disappointed.
Cars are very well maintained, the drivers are polite, never late.
You can book online and you will get confirmation on E-mail instantly.
My no. 1 Company when it comes to Airport Transfers.
Written 1 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the feedback and you are welcome.
Written 2 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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