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Vertice Patagonia
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Traveller Overview
  • Excellent13%
  • Very good4%
  • Average8%
  • Poor4%
  • Terrible71%
7 May 2018
“Paine Grande Camping”
12 Apr 2018
“Highly recommend both Vertice and the full O-circuit in Torres del Paine.”
About
Contact
Puerto Natales, Chile
Website
+56 61 241 2742
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Reviews (23)
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16 results
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LanguageEnglish
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1 - 10 of 16 reviews
Reviewed 7 May 2018

Booked the stay on their website easily, just need to do that in advance to save a spot at Grey. The checkin was quick and smooth, good staff. Great clean facilities and hot showers, even thou the campsite is big. Beautiful and spacious Quincho -...More

1  Thank Eglė J
Reviewed 12 April 2018

Vertice arranged the full 7 nights of accomodation for the O-circuit hike for me. I simply requested a starting date using a form on their website. Ruth from Vertice came back via email with a full itinerary (for both Vertice and Fantastico Sur accomodation). We...More

Thank TimManly
Reviewed 2 April 2018

We were a group of friends hiking the W at Torres del Paine and used two of the three lodges managed by Vertice (Paine Grande and Grey). Both were great lodges with very good facilities and logistics. They are not luxury but are practical, clean...More

Thank Manuel M
Reviewed 13 March 2018 via mobile

This is the worst and least professional agency / travel operator I ever had to deal with around the world (and I have been to some very remote and non touristic areas where agencies are operating from the street and don’t even have a website...More

3  Thank face b
Reviewed 14 January 2018 via mobile

It's easier to climb Mt Everest than reach anyone from Vertice... We wanted to hike the O trek and wrote hundreds of mails to make a reservation for Dickson and Los Perros. But guess what, there wasn't an answer. They don't use their phone either,...More

1  Thank Kristin P
Reviewed 29 December 2017

We tried for months to book refugio accommodation with Vertice but they did not respond to their own online enquiry form or to emails. We gave up and booked via an agent, Experience Chile. We met a lot of people who had a similar experience....More

1  Thank Lizzieflint
Reviewed 19 December 2017

I made an online reservation for Grey Refuge several months prior to our trip and had emailed no less than two dozen times over the course of 4 months to attempt to reserve a campsite on the O-circuit (you cannot book this single campsite online)....More

1  Thank NicaTraveler42
Reviewed 7 December 2017

I have been trying to contact them for a few days multiple times a day with no response. Absolutely terrible that the Torres treks are dependent on this kind of communications.

1  Thank Medi N
Reviewed 30 November 2017

Exactly the same thing as other reviews seem to say. Vertice Patagonia has not done things well! I could make the reservation (as I did it already long time before our trip) and got the automatic confirmation of the reservation, with a message that there...More

2  Thank Miia S
Reviewed 20 November 2017

I have been trying to book a camping spot for NYE since August! Planned an entire trip around their supposed availability, and have booked online and received an application confirmation twice but had no contact to make payment and have called and emailed every week...More

3  Thank rosjenkins13
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Questions & Answers
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Betsy A
19 February 2018|
Answer
Response from Anton L | Reviewed this property |
We ended up contacting the hostel we booked in Puerto Natales and asked them to pay Vertice Patagonia offices a visit (they have offices in Puerto Natales). It worked. They started responding to my emails.
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Votes
Steven Z
16 August 2017|
AnswerShow all 2 answers
Response from Steven Z |
Hi Paul, yes finally Maria Vera from Vertice Patagonia contacted us and confirmed our bookings. After another week Vertice sent us the web pay link and we paid in USD in full for the bookings.
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IcemanMoe
11 August 2017|
Answer
Response from Stephanie W | Reviewed this property |
Check out their website and you can find their tour offerings under the excursions tab: verticepatagonia. com
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