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Open today: 06:30 - 22:30
Review Highlights
Inexpensive Transportation between Punta Arenas and Puerto Natalas

We took this bus line both ways between Punta Arenas airport and Puerto Natalas. The bus was very... read more

Reviewed 26 March 2018
CKT808
,
Honolulu, Hawaii
Comfortable

The seats were large and there was enough leg room, until the person in front of you moves their... read more

Reviewed 7 January 2018
Gardenia L
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Traveller Overview
  • Excellent36%
  • Very good41%
  • Average13%
  • Poor2%
  • Terrible8%
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About
BUS-SUR is a family owned business, founded by Sr. Aquilino Silva Obando (1932-2005), a man who came to Magallanes from Loncoche (IX Region of Chile) to finish his obligated military service. Enchanted by these lands, their people and his friends...more
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Hours Today: 06:30 - 22:30
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Suggested duration: More than 3 hours
Contact
Avenida Colon 842, Punta Arenas 62000000, Chile
Website
+56 61 261 4224
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All reviews bus company el calafate punta arenas airport comfortable ride border crossing chilli natales wifi puerto driver stops
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1 - 10 of 49 reviews
Reviewed 1 week ago

We took Bus Sur from El Calafate Argentina to Puerta Natales, and then from Puerta Natales to Punta Arenas. Compared to the competetive bus lines that I saw, Bus Sur had the best fleet, They were newer buses, and you can tell they maintained the...More

Thank Steve_M_Burns
Servicio Atenci... S, Director de Recepción at Bus Sur, responded to this reviewResponded 1 week ago

Dear Steve, thanks a lot for the high standard review about our services and to put us the top calification, we hope to travel with you again very soon. :D Atte.- Nicolas L.

Reviewed 30 September 2018 via mobile

Currently sat on a 6 hour bus to Puerto Natales from El Calafate with the headrest half way up my back, Never again

Thank Frank M
Reviewed 25 July 2018

We bought the tickets through the website recorrido.cl. There were no issues on our way from the Punta Arenas airport to Puerto Natales, nor from Puerto Natales to downtown Punta Arenas. They do ask you to show them a printed copy of your tickets, but...More

Thank KarlaDGO
Servicio Atenci... S, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 26 July 2018

Dear Karla We are glad to read your comments and want to thank you for the positive review. We will keep working to improve our service. Hopefully we will be your company of preference on your next trip to Patagonia Have a nice day

Reviewed 27 April 2018 via mobile

The booking process was frustrating although the bus was comfortable and clean. On booking it said that it was mandatory to print ticket and after wasting a lot of time in puerto Natalis looking for a place that could print the ticket we found that...More

Thank Gertraud W
Bussurpatagonia, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 30 April 2018

Dear Gertraud, We regret the cumbersome process of buying the ticket and at the same time we appreciate that you share your experience in this process, as we are attentive to every suggestion made regarding all the services we offer and follow up from the...More

Reviewed 26 March 2018

We took this bus line both ways between Punta Arenas airport and Puerto Natalas. The bus was very comfortable although the leg room was cramped. You definitely need to purchase a ticket online and print your ticket ahead of time. You cannot buy a ticket...More

1  Thank CKT808
Bussurpatagonia, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 28 March 2018

Dear, Thank you very much for your comments, we appreciate explaining our services in such detail. We hope for a next trip to continue traveling with us and to improve our services even more. Best regards!

Reviewed 13 February 2018

We were slightly nervous about getting the bus after reading some of the reviews. However we were very pleased with the efficient service we received both on Punta Arenas to Peurto Natales & then on Peurto Natales to El Calafate. We made sure we got...More

Thank damitchell36
Reviewed 25 January 2018

For a region of the world that is so remote, you’d think their customer service would be better seeing how thousands of tourist come per year. I booked a bus from Puerto Natales to Ushuaia and the company booked me for the wrong date. The...More

2  Thank Eastcoast53
Reviewed 7 January 2018

The seats were large and there was enough leg room, until the person in front of you moves their seat back. The people in front of us were polite and didn't lean all the way back like some others did. The bus was clean and...More

Thank Gardenia L
Reviewed 21 December 2017

Most uncomfortable bus company in Patagonia. Absolutely no leg room when seat in front of you goes back. Very chaotic and confusing bus company.

1  Thank Matjcarney
Reviewed 15 December 2017 via mobile

We took the bus from Punta Arenas to Puerto Natales to enter Torres del Paine. We arrived an hour before the bus was leaving and were still able to buy three tickets easily. The bus was very modern and clean. The driver & his companion...More

1  Thank Markus W
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Questions & Answers
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Courtney I
10 May 2018|
AnswerShow all 3 answers
Response from JamesKMTan | Reviewed this property |
The best way to solve this is to go to the bus station and buy the tickets directly.
1
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Anu99Raj
26 August 2017|
Answer
Response from Servicio Atenci... S | Property representative |
I confirm that this is the address of the Punta Arenas branch.
1
Vote
Google Translation
Anu99Raj
26 August 2017|
Answer
Response from Servicio Atenci... S | Property representative |
Dear, PUQ is the code of the city of Punta Arenas. The bus should take it at Avenida Colón # 842, address of the agency of Punta Arenas.
0
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vacacionista_en_fran
29 January 2017|
AnswerShow all 4 answers
Response from BRI1811027 | Reviewed this property |
Your question is a bit confusing - do you want to know the bus schedules to/from Puerto Natales to Torres Del paine park or to/from Puntas Arenas to Puerto Natales? We ourselves booked Bus Sur on line for our transfer from... More
0
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Dient42
26 December 2016|
AnswerShow all 4 answers
Response from Freoroamers | Reviewed this property |
Hi. The bus stops at the PA airport. It starts at the terminus in town and passes the airport on the way to PN. The return journey from PN, stops a the PA airport staff on the way to their bus terminus in town.
1
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