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Friendly Shoe Shop

Closed Now: 08:30 - 21:00
Open today: 08:30 - 21:00
Review Highlights
Great staff and true to their word

I had a great experience getting measured and wearing the shoes Friendly Shoe Shop 3 made for me... read more

Reviewed yesterday
kylehclark92
All good

We came, ordered and are thrilled with the result. Thank you for the prompt service. 10 pairs of... read more

Reviewed 5 days ago
69Penny
,
Melbourne, Australia
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1,046
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Certificate of Excellence
Traveller Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pair of boots”(60 reviews)
“sole”(56 reviews)
“great service”(118 reviews)
About
Make the shoes you ever dreamed of. Leather boots, sport shoes... everything is possible. Free internet for customers. Delivery in your hotel in 12h. Visit us ! No like = no pay!
Closed Now
Hours Today: 08:30 - 21:00
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Contact
18 Tran Phu Street | 15b Hoang Dieu Street, Hoi An 51000, Vietnam
Website
+84 93 521 13 82
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Show reviews that mention
All reviews pair of boots sole great service knee high boots leather sandals brown leather leather goods finished product custom made fitted perfectly back home my partner minor adjustments within hours final product next morning excellent quality
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1 - 10 of 1,167 reviews
Reviewed yesterday

I had a great experience getting measured and wearing the shoes Friendly Shoe Shop 3 made for me. The staff were very pleasant and spoke great English, and of course the possibilities are endless for what you can have made. Truly awesome experience having shoes...More

Date of experience: October 2018
Thank kylehclark92
Reviewed 5 days ago

We came, ordered and are thrilled with the result. Thank you for the prompt service. 10 pairs of shoes made up in 48 hours. All great. All fit.More

Date of experience: January 2019
Thank 69Penny
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi Penny, Thank you for your review ! It was a pleasure for us to create 10 pairs of shoes for you :-) We hope that you love all of them. Don’t hesitate to contact us if you have any question. Thank for choosing us,...More

Reviewed 6 days ago via mobile

This was really a great experience. I LOVE my new boots. They are better than I even dreamed. We found this shop from walking by, I showed a photo of a pair of boots I wanted online, and the next day I was in for...More

Date of experience: January 2019
Thank cvbobryk
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi ! Thank you very much for taking the time to write a review :-) We are very happy to see that we realized the boots of your dreams. They look very nice, thanks for the picture. We hope that you will think about Friendly...More

Reviewed 1 week ago via mobile

Our salesgirl Loan was extremely helpful, caring, and professional . She made certain that we had a great experience and were satisfied with the products. She even made certain that ink marks were removed from the suede boots. Please pay her more money . She...More

Date of experience: January 2019
Thank DonDonBB
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi ! Thank you very much for your friendly review. We will show it to Loan, she will be very happy ! It’s a real pleasure for us to see you happy about our services and our products. The happiness of our customers is the...More

Reviewed 1 week ago

Unusual for Vietnam but this shop will sent follow up email after your purchase and even gives a 6 months warranty. If not happy, sent the shoes back!

Date of experience: December 2018
Thank WKLOO
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 4 days ago

Hi ! We are happy to see you happy with our products and services. Don’t hesitate to contact us by email if you have any question. We wish you a nice day and hope to see you again !

Reviewed 1 week ago via mobile

My brother initially went in to get a pair of black lace up boots made custom. They helped him choose the style and leather and even the type of metal. We went back the next day for an initial fitting and minor adjustments needed to...More

Date of experience: January 2019
Thank mayamiatkowski
Reviewed 1 week ago via mobile

I went to Friendly's because of their high rating on trip advisor. I shopped around a bit and found their prices to be comparable to other shops. The service and quality at Friendly Shoe Shop are fantastic. I have bunions and have a very hard...More

Date of experience: December 2018
Thank 638leighs
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi, Thank you very much for your review and the picture ! We are very happy to see you happy with your new shoes, and that you feel comfortable, it’s very important. We hope that you will think about your Vietnamese trip when you will...More

Reviewed 1 week ago via mobile

I visited Friendly shoe shop during our time in Hoi An and got a pair of boots made. They were just what I envisioned and excellent quality, and are very comfortable to wear. The whole process was made very easy by the fantastic staff and...More

Date of experience: January 2019
Thank gemfraser1
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi Gemfraser1, Thank you for your friendly review ! We will show it to our friendly team. It’s always a pleasure to see that customers love our products and services. We do our best everyday to improve everything, and the quality is very important for...More

Reviewed 1 week ago via mobile

Amazing service from the girls and fabulous shoes. We had made a pair of boots better than the RM Williams my partner has - fully customised to his foot with beautiful leather for $80usd and a pair of heels for myself customised to my unevenly...More

Date of experience: January 2019
1  Thank 108katrinav
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi, Thank you for your review ! What a pleasure to see you happy with your new shoes. We hope that you will think about Friendly Shop every time you will wear the shoes. Don’t hesitate to contact us if you have any question or...More

Reviewed 2 weeks ago via mobile

Super friendly staff selling beautifully crafted, well-designed shoes (that were finished in a record 36 hours!). My husband and I had 3 pairs of shoes made, all of them with different designs (ankle boots, open flats, closed flats) and colors (honey, brown, black with snakeskin...More

Date of experience: December 2018
Thank Mariafernanda1989
Thong D, Propriétaire at Friendly Shoe Shop, responded to this reviewResponded 1 week ago

Hi Maria, What a pleasure to read you ! Thank you very much for your review. It’s always a pleasure to see our customers happy with our friendly products. It’s the most important for us. We hope that your husband will be very happy with...More

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Questions & Answers
Ask a question
Mélanie P
9 February 2018|
Answer
Response from Joshua c | Reviewed this property |
Not unless you sent them your orthotics.
0
Votes
StellaL1483
11 September 2017|
AnswerShow all 3 answers
Response from Nadia M |
Some reviews have said they do offer faux leather. So I think so yes
0
Votes
Patrick L
1 March 2017|
Answer
Response from GregC887 | Reviewed this property |
I realise that it's some months since you asked this question but given that no-one has replied, I hope my answer helps. We've just got back from Hoi An. The bag show that is owned by the same people were happy to do email... More
0
Votes