First Traxx Ski & Snowboard Centre

First Traxx Ski & Snowboard Centre

First Traxx Ski & Snowboard Centre
3.5
11:00 AM - 9:00 PM
Monday
11:00 AM - 9:00 PM
Tuesday
11:00 AM - 9:00 PM
Wednesday
11:00 AM - 9:00 PM
Thursday
11:00 AM - 9:00 PM
Friday
11:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Malaysia's first dedicated Ski and Snowboard storage, maintenance and training center.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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3.5
3.5 of 5 bubbles17 reviews
Excellent
10
Very good
1
Average
1
Poor
0
Terrible
5

Ahmad Masyhur J
1 contribution
1.0 of 5 bubbles
Feb 2023 • Family
Unfortunately, the trainers are now very very ultra rude. Please get a proper trainer that was training before 2020. I will not go here again until somebody reviews that the trainers are excellent. Too bad, such a great business idea. I hope other places will give better service.
Written 19 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sherpa64432471891
1 contribution
1.0 of 5 bubbles
Dec 2023 • Family
Worse place to learn skii, facilities are not well equipped, squeeze 3 adults in one small artificial snow slope, in stead of learning, we fell down many times as worried to crash into each other. Only two trainers are decent and patient, others including the staff are very rude.

Booking is an issue as they requested us to change to other timing due to their facilities are out of order. When we rebooked, they told us they have no slot for our bookings, and squeeze us in classes with odd timings.

Another booking issue is that each person is allowed to make advance booking up to 3 classes in a row, we have 2 families signed up for the packages and we are suppose to entitle for at least 6 classes in advance bookings, but they said we could only book 3 lessons in advance until we completed 3 classes. After we have completed 3 classes, we could not get bookings that suite our timing.

What a bad business etiquette they have! Please think twice before you consider to sign up for their packages.
Written 6 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elsa C
1 contribution
1.0 of 5 bubbles
Dec 2022 • Family
Booking of the session is not immediately show booking details. Have to key in individually for 3 pax. After submitting, have to wait for email reply on confirmation of booking. When receive reply , I assume all in order.My booking is on Xmas day and when I reach the place, was informed that my booking was on 24th. Its was Xmas day and the session was part of my holiday surprise and bonding for my family. we didn't get our slot , no offer from the company to better customer experice by providing alternative solution. I am to face with disappointed kids and no offer to refund or allow for reschedule. What a strict, no empathy and inflexible company. What a bad experience during Xmas day.
Written 26 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bloop
1 contribution
3.0 of 5 bubbles
Aug 2022
Went there for my first try, cozy and nice place to be in. Totally has no experience whatsoever. When we started there is no introduction from the coach (no name no basic introduction to ski or snowboarding). all i know is he is a chinese young man. he wasn't friendly nor patience. His teaching method was so confusing and not clear due to lack explaination. i dont understand why the very first lesson is not teaching us how to stop safely. i personally do not enjoy this lesson. Other than him, other staff are nice. I do not intend to stop anybody to try it out. Just writing my own experience that is all.
Written 9 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JP80
1 contribution
4.0 of 5 bubbles
Jan 2021 • Solo
Went through with 3 Great coaches, excellent coaching session. The only thing bad was every time there was an indian guy rushing us to get out while the want to close shop seems to be rude. Having an employee like this will cost u ur business
Written 3 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

hayhayz
Singapore, Singapore63 contributions
5.0 of 5 bubbles
Jan 2019 • Couples
Great place to learn some basics before hitting the slopes for real. Good to slot in a private lesson or two before a ski/snowboard holiday so you don’t waste time once you’re there. Friendly trainers and staff. Clean equipment and two big magic carpets!! Also... no smelly helmets so fret not ladies :)

Also equipped with a simple cafe for parents waiting for kids. Ideal for organizing theme parties if you’re looking for something diff!
Written 23 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey hayhayz! Thank you for dropping us this review! We are really pleased you found our centre to be clean and comfortable. Hygiene is one of our top priority, the other being the safety of the people training with us. We hope you had an awesome snow holiday and hope to see you on our magic carpets again soon. ;) Thank you once again, from all of us at First Traxx!
Written 22 March 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Games Syed
2 contributions
5.0 of 5 bubbles
Jan 2019 • Family
We like coming to this place since it's fun for the whole family which is quite hard to find in KL PJ area. The set-up is very convenient with a Cafe that serves very good food. Our family age range is 5 to 55 so it's really an ideal place to hang out while picking up a skill at the same time.
Written 7 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey gamsyed! Thank you so much for this review—we truly appreciate feedback in all form. It keeps us motivated to continue to serve all of you better. Thanks for also mentioning our little cafeteria! We are quite proud of it. I will be passing along your review to Mae, she would be so stoked to hear that you guys enjoyed her food—it is all cooked with much love and passion. See you guys again soon!
Written 9 January 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sharon S
2 contributions
5.0 of 5 bubbles
Nov 2018 • Family
My sons and I have been frequenting first tracks for 2 seasons now. At first we were a bit apprehensive as we had skied before and it felt a bit different on the surface at first tracks. However, we were quite desperate as we were heading to a ski holiday with my husband's family and didn't want a repeat of the previous trip where most of the time we were being waited on while we tumbled down the hill.

After being able to do parellel turns at first tracks , we found we could all handle the mountain very well to the extent that my husband's family were shocked at the improvement! Would like to wish a big thank you to the staff and instructors for making this possible!
Written 4 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi SherrieSiddie, Thank you so much for dropping us a review and Happy New Year to you and your family! It is so motivating to hear that all of you had an enjoyable holiday with the family after training with us here. Do drop by again soon!
Written 5 January 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nadim Vera
4 contributions
5.0 of 5 bubbles
Dec 2018 • Couples
We almost didn't go to First Traxx after reading some negative reviews on Trip Advisor. However upon reading closer, it's clear that the esteemed reviewers have no clue as to what this gem of a facility is all about. Is it really too much to expect to book an appointment before a session to avoid disappointment? Also I'm not sure which ski school (or fitness establishment for that matter) in any jurisdiction would allow a cancellation at the last minute without proper documentation...Duh!!

Anyway, I hope no one else get's dissuaded like we almost did because the benefits FAR outweigh the cost. Take my fiancee and I for example, we were very nervous about our upcoming trip in Austria having been on a trip with her family the year before. Apart from my wife who is the least sporty, her family are all established skiers so we really wanted to keep up with them this round.

After intensive training at First Traxx for 2 hours a day just before our trip, when we reached Austria, her whole family were impressed and thought that we had been skiing in secret at a southern hemisphere winter somewhere. It really did a world of difference and we could not have done it without the patience and guidance of the instructors at First Traxx. Highly recommended!
Written 3 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi nadimvera, Happy New Year to you and your lovely wife! We are so very grateful for reviews such as yours as it helps lend a light on what we are trying to accomplish as Malaysia’s one and only ski and snowboarding learning centre. We are glad the negative reviews did not dissuade you guys and that your training with us has resulted in a successful and fun snow holiday with the family. We hope to see you guys again soon!
Written 5 January 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tumi Fan
5 contributions
5.0 of 5 bubbles
Dec 2018 • Family
We heard a lot about this place with a lot of skepticism mainly because we weren't too sure on how good ski instructors would be in Malaysia. However, we bit the bullet when a family we were travelling with in our last holiday skied for the first time and were so much better than us who were supposed to be the so-called veterans as it was our fourth time.

So we visited and came with a lot of questions and the friendly staff were very passionate about explaining the benefits of training at the centre. It turns out it is actually more difficult than skiing on snow and demands better technique. What helps is all the instructors are certified to teach on snow so they really know what they are talking about.

Upon trying out the lessons is when you can really feel the benefits. Although only for 10 minutes at a time with rests in between, we were completely tired out when the 1 hour session was over. It was intense and the learning curve is steep hence why the other family we were with skied so well on our trip!

We're looking forward to our trip end of Feb since we will be better prepared this round.
Written 2 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey Tumifan7, Happy New Year to you and your family. We are very grateful for reviews such as yours. It helps put into perspective what our centre is all about—helping people have a more fun and stress free snow holiday! We can’t wait to hear back from you guys after you trip! Do let us know how it goes.. in the mean time, we look forward to helping you guys train and prepare for your trip.
Written 5 January 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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FIRST TRAXX SKI & SNOWBOARD CENTRE: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about First Traxx Ski & Snowboard Centre

First Traxx Ski & Snowboard Centre is open:
  • Mon - Fri 11:00 - 21:00
  • Sat - Sun 09:00 - 19:00


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