We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

I'M Onsen Spa

Closed Now: 12:00 - 02:00
Open today: 12:00 - 02:00
Review Highlights
great view drinks food

did not stay over night but amazing Spa, pool and the roof top bar is a dream....the view, drinks... read more

Reviewed 1 week ago
Maik S
,
Manila, Philippines
Ultimate spa experience 5/5

Very warm ambience, staffs are very welcoming especially Ms. Ann, thank you so much for greeting... read more

Reviewed 1 week ago
joeverflo
,
Makati, Philippines
via mobile
Read all 286 reviews
111
All photos (111)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent66%
  • Very good23%
  • Average3%
  • Poor4%
  • Terrible4%
Travellers talk about
“dinner buffet”(12 reviews)
“steam room”(17 reviews)
About
I’M Onsen Spa is an expansive and lush urban oasis that is the largest in Manila, spanning 3800 sqm across 6 storeys. Impeccable service standards, and quality ingredients are delivered at an affordable price, so wellness is always within reach...more
Closed Now
Hours Today: 12:00 - 02:00
See all hours
Suggested duration: More than 3 hours
Contact
7852 Makati Avenue | corner Kalayaan Avenue, Makati, Luzon 1210, Philippines
Website
+63 2 755 7877
Call
Improve This Listing
Recommended experiences in and around Makati
from US$200.00
More Info
from US$11.50
More Info
from US$20.00
More Info
Reviews (286)
Filter reviews
274 results
Traveller rating
175
66
9
11
13
Traveller type
Time of year
LanguageEnglish
More languages
175
66
9
11
13
Show reviews that mention
All reviews signature massage dinner buffet steam room free buffet relaxing lounge buffet spread japanese facial international buffet mineral bath waiting room massage therapist superb service food selection needs improvement massage package massage room waiting area
FilterEnglish
Updating list...
1 - 10 of 274 reviews
Reviewed 6 days ago via mobile

This spa advertises the quiet and the stillness and the silence the place, but the men’s Onsen Spa has the opposite. You can hear all the noise coming from the street, the big talk of walkers, the loud horn of cars and the strong noise...More

Date of experience: January 2019
Thank Tour788295
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 3 days ago

Thank you for bringing this to our attention, we are currently looking into ways to make the men's Onsen Spa side more quiet and ensure less of the external environment from coming in. We look forward to seeing you choose to come back to I'M...More

Reviewed 1 week ago

did not stay over night but amazing Spa, pool and the roof top bar is a dream....the view, drinks, food a must when in Manila. Its' a nice growed to enjoy. For chill out been there many times. Friday Saturady quite full but still nice....More

Thank Maik S
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 6 days ago

Hello Maik, a great view with food and drinks does sound like a great way to relax! appreciate that you enjoyed your time at the spa, pool and roof deck. Know that our staff is always happy to accommodate our guests. We look forward to...More

Reviewed 1 week ago via mobile

Very warm ambience, staffs are very welcoming especially Ms. Ann, thank you so much for greeting us with a happy smile at the frontdesk when we arrived and explaining us the packages very understable. My sister and I availed the buffet + spa + massage...More

Date of experience: January 2019
Thank joeverflo
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 6 days ago

We're humbled by your review and we're happy you were able to have the ultimate I'M Onsen Spa experience. We look forward to your next visit! We hope to see you with your friends and family soon! Thank you

Reviewed 2 weeks ago via mobile

💯 Facilities 💯 Massage 💯Customer Service specially from the Spa Manager, Katrina - who's extending extra miles to accomodate all the guests - which is not usual for Managers. ❌Hope you could already dispose damaged slippers - is not safe and not in line with...More

Date of experience: December 2018
2  Thank Christian C
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 2 weeks ago

Hello Mr. Christian Delighted to know you found I'M Onsen Spa facilities, massage as well as the customer service excellent, which is our intention for all our guests. We appreciate the acknowledgment in our ability to provide extraordinary customer service. We look forward to your...More

Reviewed 2 weeks ago

People at the spa are not accommodating. Sheets are not new. Service are not at par with the prices.

Date of experience: January 2019
2  Thank apo c
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 2 weeks ago

Hello Mr. Apo, We appreciate you bringing this to our attention, please give me your number and inform so I my contact you regarding your bad experience. Thank you

Reviewed 2 weeks ago

I have been to an onsen in Japan and I am a regular client of therapeutic massages. The Onsen/Spa is located on several adjacent floors of the IM Hotel, so there will be a bit of moving about in a 'yukata', a kimono-like bathing gown....More

Date of experience: January 2019
1  Thank Sandra L
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 2 weeks ago

Greetings Ms. Sandra, feeling really relaxed and pampered seems to be the habit to form for 2019! (biased opinion) From beginners to our regulars our aim is to exceed your expectations. We're glad you were able to fully immerse in the experience the I'M Onsen...More

Reviewed 3 weeks ago

You enter at the lobby, chose your treatment and pay. Your wristband then signals what you are there for. The second floor allows you to check in for the shower/sauna/steam room and the Onsen pools. The concept is great - you receive your kimono, and...More

Date of experience: December 2018
2  Thank Vagenende
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 3 weeks ago

I'm grateful to learn of your experience of in I'M Onsen Spa, we've taken note and will bring some refreshing attention to the areas you've mentioned. It's wonderful to learn your experience was lovely, relaxing, excellent and comfortable. We look forward to your next visit!...More

Reviewed 4 weeks ago

My wife booked a package here so we could celebrate my birthday. The package included a dinner buffet (good variety and delicious too), a couple's massage, free use of the Onsen Spa facilities (showers, hot room, steam room, onsen), overnight stay at a suite, free...More

Date of experience: December 2018
Thank leeer0y
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 4 weeks ago

Seems your wife knows how to celebrate your birthday! I'm grateful to learn you enjoyed the package that had the variety of delicious food at TCG, the Onsen Spa experience and the drinks at the rooftop bar. Wishing you all the best & more birthdays...More

Reviewed 16 December 2018 via mobile

I’ve been there 2 days ago 1AM. It was my first time and no staff in locker room to give me an advice, so I just skip the onsen then heading to massage room. The therapist is very professional, very relax and comfortable. I will...More

Date of experience: December 2018
Thank ChristzT
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 18 December 2018

Hello Christz, Although I'm glad you found the therapist very professional, very relax and comfortable, I'm sorry to learn there was no staff in the locker room to assist you and give you advice especially when it was your first time, I'll take note on...More

Reviewed 27 November 2018 via mobile

I had the aromassage and focused on my back and shoulder. This was an awesome experience aside from the great professionalism and kindness of the staff, the whole experience was amazing. From the pleasant check in, you can have your buffet upstairs then you change,...More

Date of experience: November 2018
1  Thank RhysBershka
IMOnsenSpa, Manager at I'M Onsen Spa, responded to this reviewResponded 28 November 2018

I'm grateful to know about your Onsen spa share and the awesome experience you had! glad to know that you recommend us! Please let us know when you would like to have another spa moment, we look forward to your next visit. Thank you!

View more reviews
Nearby
Nearby HotelsSee all 939 nearby hotels
I'M Hotel
829 reviews
.02 miles away
St Giles Makati Hotel
531 reviews
.03 miles away
Red Planet Manila Makati
1,117 reviews
.03 miles away
City Garden Grand Hotel
1,785 reviews
.03 miles away
Nearby RestaurantsSee all 13,868 nearby restaurants
Hummus Elijah
377 reviews
.05 miles away
Antidote
67 reviews
.01 miles away
Farfalla
83 reviews
.05 miles away
Filling Station Bar Cafe
175 reviews
.07 miles away
Nearby AttractionsSee all 2,467 nearby attractions
Ayala Triangle Gardens
1,014 reviews
.35 miles away
Century City Mall
165 reviews
.15 miles away
Saint Peter And Paul Parish Church
19 reviews
.15 miles away
Urban Greens Hydroponic Farm Systems
7 reviews
.15 miles away
Questions & Answers
Ask a question
katzonin
29 December 2018|
AnswerShow all 3 answers
Response from _amargiesy | Reviewed this property |
you can book directly to their website & avail more benefits
0
Votes
SongPark-Han
13 December 2018|
AnswerShow all 4 answers
Response from _amargiesy | Reviewed this property |
Php 100
1
Vote
Emilyn F
16 October 2018|
Answer
Response from IMOnsenSpa | Property representative |
Great question! may I clarify which mini bar please?
0
Votes