We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Real Russia

#26 of 624 Tours in Moscow
Moscow, Russia
More
About Real Russia
Real Russia are an award-winning travel agency with over 15 years experience providing travel and visa services across the Trans-Siberian. Whether you're a backpacker in need of a visa and a set of train tickets before you set off to explore the vast expanse that is the Trans-Siberian for yourself or getting ready for that once in a lifetime trip and want Real Russia to use our passion and experience to design you the perfect tour itinerary, Real Russia has the experience to make it happen. We offer a wide range of visas, rail tickets, tours and day-trips for every kind of traveller so get in touch today to begin your Trans-Siberian adventure!
Read more
Closed today
Hours Today: Closed
See all hours
Travellers talk about

Real Russia
Booking unavailable on Tripadvisor

Want other options you can book now?
322Reviews7Q&A
Traveller rating
  • 281
  • 26
  • 4
  • 6
  • 5
Traveller type
Time of year
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
mpruchnie wrote a review 8 Feb
United Kingdom53 contributions14 helpful votes
It has been many years since I have had the great pleasure of compiling a trip with such a professional, considerate and helpful person in a travel company. My sincere thanks go to Olga Zineeva for working with me to plan a trip around my objectives, listening and advising, and also anticipating issues during the planning stage. Olga has proposed and planned exactly what I was aiming at perfectly and is highly recommended after this process. I am booking today and look forward to starting the Trasnsiberia train trip next February. Olga is very impressive and easy to plan a trip with and the RealRussia website has super tips and recommendations. I also want to thank her colleague Anastasia Pashovkina for super guidance regarding visa requirements for the trip and her planning as well . Thank You Olga so much for everything you have done to make the planning part of the trip easy and simply perfect .
Read more
Date of experience: February 2021
Helpful
Share
Casa62 wrote a review Aug 2020
6 contributions13 helpful votes
Real Russia booked all of our tickets for this amazing journey with some transfers and tours along the way. We forwarded a proposed itinerary with trans from their website ten months out and worked with Christine Stadnik to make it a reality. Tickets were delivered to our hotel in Bejing for the first leg. We had booked two tours through RR in Ulan Batar and they delivered the tickets for the next leg so no hassles there. Tickets for the Russian sector were emailed to us before we left Australia. They were also able to assist with all the backup documents we needed for our Russian visa application. There were some hiccups with the transfers at a couple of places along the way. One did not turn up and one was late. Suggest loading Yandex onto your phone using a local SIM card for a fraction of the cost. The tours organised with local operator Great Genghis were ok. Just because someone can speak English doesnt mean they make a great tour guide. We did enjoy the National Museum in UB and the throat singing and contortionist in concert at the end of the day, they were amazing. The overnight trip out to the park was touristy par excellence. There are ger camps everywhere, not a wilderness experience by any means. But it was an escape from the pollution and traffic mayhem of UB. There is a premium to be paid to use Rea Russia but it takes the stress and hassle out of organizing that part of the trip. Christine was very organised and responsive with the planning and booking and we would be happy to use RR again for future travels.
Read more
Date of experience: September 2019
3 Helpful votes
Helpful
Share
Response from RealRussiaLtd, Marketing Assistant at Real Russia
Responded 10 Sep 2020
Hi, Z1475IDcarolinea Thank you for your review, we are sorry to hear that you had problems involving transfers along the way. We do have a 24/7 emergency telephone number that you can contact us on wherever you are on your journey if you require assistance in circumstances such as these, although we understand that you may not have had this to hand in this instance. I will pass your feedback onto our travel team and we will aim to make these arrangements clearer in future. We are really pleased you had an overall great experience and we hope you will consider using Real Russia again in the future! Kind regards,
Read more
Leonie S wrote a review May 2020
9 contributions2 helpful votes
We did the Trans Mongolian Railway starting from Moscow ending in Beijing. It was incredible! Real Russia were recomended to us by friends we met travelling a couple years ago, and we were not disapointed. They made everything so easy and hastle free. They also helped us with visa's and having struggled with this in the past we couldn't believe how easy they made it. When we arrived in Moscow and went to pick up our tickets the girls in the office gave us so much great advice about traveling the trains. We are so greatful to all of them for all their help. They helped us create an amazing trip!
Read more
Date of experience: November 2019
1 Helpful vote
Helpful
Share
Response from RealRussiaLtd, Marketing Assistant at Real Russia
Responded 25 May 2020
Hi LeonieS70, Thank you for your review! We are really pleased to hear that you had a great experience on the Trans-Mongolian Railway and that we could help you with visas. We will be sure to pass your feedback onto our team. We hope you will consider using Real Russia again in the future! Kind regards,
Read more
s.vagia wrote a review Apr 2020
7 contributions4 helpful votes
All the travel agents that I had to deal with were very nice and helpful. All the arengments about the tickets and the visas were fine. However there were a big issue whick could couse me to be in a big trouble. After arriving in Ulan Bator, I had to pic up my tickets for the Ulan Bator-Beijig train. I had the name and the location of the place where i was supposed to pic up my ticket. When I arrived there they told me that they didn't have my ticket and that probably another travel agency somewhere in the city had my ticket. Obviusly getting in touch with Real Russia back in London was difficult as in London was 6:00 o'clock in the morning and shops in Ulan Bator were about to close. After that I went to the train station and luckily I found someone who was speaking english. With his help I was able to ask the staff in the train station which travel agency in Ulan Bator had my tickets. An hour later, we found the travel agency, with different name and in different location, that had my tickets and apparently they were waiting for me. At the end of the day everything was fine however it was a very stressful situation, having to find my ticket in a city that they don't speak english. Moreover, without the ticket I wasn't able to get on board to the next train and I would have to make new arangements in order to arrive in Beijing. I would like to ask Real Russia next time that they make arrangements with other travel agencies, to make sure that they pass the correct information to the travelers.
Read more
Date of experience: May 2019
1 Helpful vote
Helpful
Share
Response from RealRussiaLtd, Marketing Assistant at Real Russia
Responded 20 Apr 2020
Hi vagias2017, Thank you for your review, we are sorry to hear that you had problems picking up your tickets in Ulan Bator. We do have a 24/7 emergency telephone number that you can contact us on wherever you are on your journey if you require assistance in circumstances such as these, although we understand that you may not have had this to hand in this instance. I will pass your feedback onto our travel team and we will aim to make these arrangements clearer in future. Kind regards,
Read more
Irishman759 wrote a review Mar 2020
Dublin, Ireland7 contributions10 helpful votes
Everything went smoothly with the journey itself. The booking agent that I dealt with most of the time was helpful, I did receive a rude abrasive response to a query from another agent but the agent that I normally dealt with followed up with the information that I needed.
Read more
Date of experience: March 2020
Helpful
Share
Response from RealRussiaLtd, Marketing Assistant at Real Russia
Responded 12 Mar 2020
Hi Irishman759, Thank you for leaving a review! We are pleased to hear that everything went well with your journey and that our agents were able to help you with any questions you had. We apologise for the unpleasant interaction you had here and will forward your feedback onto our travel team to help improve our customer support service. We hope you will consider using Real Russia again in the future. Kind regards,
Read more
Previous
Recommended experiences in and around Moscow
from US$4,078.34
More Info
from US$319.00
More Info
from US$158.67
More Info
from US$179.49
More Info