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Luna Chill Out Bar

Roof Top, Level 34, Pacific Regency Hotel Suites, KH Tower | Jalan Punchak, Off Jalan P.Ramlee,, Kuala Lumpur 50250, Malaysia
+60 3-2332 7777
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Review Highlights
Looks nothing like the photos!!!

We went during the day, when you can actually see what it looks like and it looks nothing like the... read more

Reviewed 20 April 2017
Camilla P
,
London, United Kingdom
Nice Location

Went here for an outing with work colleagues. The food and service were both very good despite the... read more

Reviewed 10 January 2017
busyman269
,
Boston, Massachusetts
via mobile
Read all 53 reviews
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Luna Chill Out Bar located at roof top of Pacific Regency Hotel Suites KLCurrently also known as a happening night spot in KL.
  • Excellent13%
  • Very good20%
  • Average18%
  • Poor16%
  • Terrible33%
2 Jan 2017
“Doesn't Hit The Heights...”
16 Sep 2016
“Disappointing”
Suggested Duration: More than 3 hours
LOCATION
Roof Top, Level 34, Pacific Regency Hotel Suites, KH Tower | Jalan Punchak, Off Jalan P.Ramlee,, Kuala Lumpur 50250, Malaysia
CONTACT
Website
+60 3-2332 7777
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Reviews (53)
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1 - 10 of 53 reviews

Reviewed 20 April 2017

We went during the day, when you can actually see what it looks like and it looks nothing like the photos listed - we were catfished! The waiters were completely useless and didn't offer us drinks until i pretty much forced him to give me...More

Thank Camilla P
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 26 April 2017

Dear Camilla, I am sorry to hear about your negative experience. Are you sure you are reviewing the right bar? We are reachable at marcom@pacific-regency.com. Hospitably yours, The Management of Pacific Regency Hotel Suites

Reviewed 10 January 2017 via mobile

Went here for an outing with work colleagues. The food and service were both very good despite the size of our party (10 - 12 pax). The location and view of the city at night is superb!More

Thank busyman269
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 28 March 2017

Thank you for taking time to share your comments and it is a pleasure to read that you had a good time at Luna. It is our mission to delight our guests every time and we are glad you left with pleasant memories. We hope...More

Reviewed 2 January 2017

First impression is a little disappointing as the views are compromised by the rooftop layout but if you can snag one of the better spots they are pretty good as this hotel sits on high ground near the KL Tower. Drinks are inevitably pricier than...More

Thank crouchender
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

Thank you for your comments regarding your visit to Luna. It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of...More

Reviewed 31 December 2016 via mobile

Worst new year party Made reservation for table for new year party to view fire works and party but given table right at the back to the toilet entrance. Walk in customer given better table.Waiters are confused and blur because don't bother to ask drinks...More

Thank Kulas S
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience....More

Reviewed 13 December 2016 via mobile

My wife and I went there having good expectations of this bar. First impression was that hostess was rude and not interested in welcoming us, just pushing us in. The place was very dirty, the pool also very dirty, loud music with a broken bass,...More

Thank Andres L
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

We apologize for any inconveniences. We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience. We sincerely hope that we will have the pleasure of welcoming you back in the...More

Reviewed 17 September 2016 via mobile

Visited Luna as we had heard they do amazing cocktails and the views were good but it's quite the opposite. The view is OK and the cocktails were weak and horribly sugary. I definitely wouldn't pay a cover charge after 10, it's not worth it.More

Thank Jill R
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we...More

Reviewed 20 August 2016 via mobile

Was first time visited this place with high expectation. The setting of the bar is the only thing I feel statisfied, a pool in the middle. Luna provided candle light dinner setting, but the music playing is pop or disco music, which destroyed the romance...More

Thank Heng L
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we...More

Reviewed 10 August 2016

Drinks are overpriced , view is only great if you are seated next to the window , service is average. DJ was kinda rude to my friend who requested to play some pop songs as it was friend's birthday, he replied with 'That's your problem'...More

1  Thank Alicia1028
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

We apologize for any inconveniences. We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience. We sincerely hope that we will have the pleasure of welcoming you back in the...More

Reviewed 14 July 2016 via mobile

When asked why we are being served stone cold starters, staff told us its the only thing available!! I guess this is one of very few places in Malaysia with bartenders who are rude to patrons. If you are ok with a mediocre view of...More

Thank Srikanth76512
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

Since your last visit many changes have been made and we sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Hospitably yours, The Management of Luna Bar

Reviewed 28 June 2016

In comparison to many other skybars in KL, Luna Bar does not have a spectacular view. The drinks are not very special either and the service is kinda slow. There isn't really a lot of reasons why a person will wanna come back.

Thank huichenfan
PRHSKL, Manager at Luna Chill Out Bar, responded to this reviewResponded 27 March 2017

Since your last visit many changes have been made and we sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Hospitably yours, The Management of Luna Bar

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Questions & AnswersAsk a question
dimarylla diva K
When you have a pool party
16 August 2016|
Answer
Response from Dallas L | Reviewed this property |
We didn't have a party. Just swam in the pool and had a couple of drinks. It was about 6 months ago.
0
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