New Delhi Railway Station
New Delhi Railway Station
New Delhi Railway Station
3
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How to get there
- New Delhi • 4 min walk
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3.0
125 reviews
Excellent
17
Very good
31
Average
36
Poor
11
Terrible
30
These reviews have been automatically translated from their original language.
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deb
Australia1 contribution
Jan 2020
Please Please be aware there are bad people that will miss advise you at this train station and tell you your tickets are not valid.
1st: Near Security someone will look at your ticket and will tell you that your ticket is incorrect and advise you to go to a irtc outlet to exchange it for the correct ticket. They will even offer to put you in a government taxi. He will assure you that you have plenty of time to get back.
2nd: They will stall you in the office and then tell you the train has been cancelled. They will even arrange a phone call to have someone tell you that the train was cancelled a couple of hours earlier.
It is at this point that they will then help you arrange a car and driver for you at quite a price. Unfortunately at this point in time your choices are limited as they have stalled you long enough to have missed the train. He even pretended to ring our next hotel and let them know that we no longer required a driver to pick us up at the station.
Upon arrival at the hotel we soon realised that the drivers were still waiting for us at Agra Cant Station and that in fact the train had not been cancelled.
Our driver was lovely and the Manager of the hotel was able to through the driver follow the trail and we were able to retrieve quite a portion of our payment. We were lucky.. Please don't let this happen to you.
1st: Near Security someone will look at your ticket and will tell you that your ticket is incorrect and advise you to go to a irtc outlet to exchange it for the correct ticket. They will even offer to put you in a government taxi. He will assure you that you have plenty of time to get back.
2nd: They will stall you in the office and then tell you the train has been cancelled. They will even arrange a phone call to have someone tell you that the train was cancelled a couple of hours earlier.
It is at this point that they will then help you arrange a car and driver for you at quite a price. Unfortunately at this point in time your choices are limited as they have stalled you long enough to have missed the train. He even pretended to ring our next hotel and let them know that we no longer required a driver to pick us up at the station.
Upon arrival at the hotel we soon realised that the drivers were still waiting for us at Agra Cant Station and that in fact the train had not been cancelled.
Our driver was lovely and the Manager of the hotel was able to through the driver follow the trail and we were able to retrieve quite a portion of our payment. We were lucky.. Please don't let this happen to you.
Written 13 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S
14 contributions
Nov 2023 • Couples
I'd heard all sorts of horror stories about New Delhi train station and was expecting to either be crushed in the crowds or scammed at every turn. The truth is neither happened. The station is obviously busy and everything that comes with that but, despite being a very obvious foreign tourists complete with giant backpacks, we weren't hassled at all beyond a few people asking if we needed a taxi. Maybe we just got lucky but I didn't see anything dodgy going on. There was a massive queue to get through security at the main entrance in the middle of the station but there are smaller entrance halls at the left and right of the building which we walked straight through so it's worth checking these if you want to skip the lines. The only thing is these smaller entrance halls don't have the boards telling you the departure platforms so you may need to check in the main entrance hall first. Once you know your platform, everything is clearly signposted in English and Hindi so it's pretty easy to find where you need to go. It certainly isn't the cleanest or most modern train station in the world but you're only passing through so I don't think it matters that much. One thing I would say though is don't wear sandals or flip flops. I was slipping and sliding in puddles of who knows what so I was glad to be wearing trainers!
Written 29 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Geoff H
Sissinghurst, UK17,852 contributions
Apr 2024 • Friends
It's hot, it's noisy, it's chaotic, it's India!! But a tourist attraction it is not. We approached our first encounter with New Delhi Railway Station with trepidation but, as long as you keep your wits about, keep an eye on your luggage at all times and keep saying "no" to all the touts and scammers you should pass through without too much bother. It's a massive station but, fortunately, the electronic platform indicators work and show their information in both English and Indian. As a 'tourist attraction' the marking is one but for an experience (and thrill) never to be forgotten, the marking is four.
Written 21 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perice
10 contributions
Jan 2023 • Friends
There were two guys with moustache, surely staff, who were checking their cell phones all the time, speaking on loudspeaker, cracking jokes and disturbed paying guests. Such a shame for a great lounge. Managers, give that young lady a raise and punish those guys with moustache.
Written 20 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ettore Gentile R
Vevey, Switzerland63 contributions
Sept 2023 • Friends
Delhi Central Station represents a formidable challenge for any commuter. Having lost a connection we needed a new ticket, but if you naively think that it is enough to go to a ticket office, it is because you have not yet realized the incredible chaos that reigns in this microcosm. The Delhi station is closer to Dantesque Hell than to a normal place of production of customer services. By a circuitous route, that is to say going through the cancellation counter, we managed (because foreigners I suppose) to obtain the ticket with seat reservation, otherwise it would probably have been mission impossible. Moreover, it seems likely that this particular place is in the image of the country and that it illustrates the present state of the immense transformations to be accomplished to achieve the vision of the future illustrated by the neighboring metro station connecting the railway station to the 'airport
Written 26 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike J
6 contributions
Feb 2023 • Family
For short stays between connecting trains the executive lounge on the First floor is the best option. Neat clean well managed with a buffet available as well as tea/coffee and other snacks on payment. There a couple of Rest rooms with beds where one can choose to rest by paying a little extra. Otherwise there is comfortable seating with charging points with each sofa. Clean washrooms are also available. Charges are by the hour.
Written 19 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M N Shah
Ahmedabad, India192 contributions
Feb 2020
This station has a lot of platforms and it is very big. It will take some time to reach from 1st platform to 16th platform. And it is very crowded. You need to come some time before to reach to a platform where your train will arrive. Overall cleanliness is not too bad, but it can still improve. There are enough retiring rooms available there. There is good amount of security check also, so there is a big line everytime there. So, you need to arrive there before time.
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaditya Paudel
Kathmandu, Nepal11 contributions
Oct 2022
New Delhi Railway Station is a well-managed railway system. First of all, you can do the bookings online. Second of all, you can see where you are, what is the next station, etc also through an online app or website just by typing your number. you are mostly next to a friendly neighbor. Although it can get pretty uncomfortable and tedious at times when traveling but overall a good experience.
Written 28 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mini B
8 contributions
Feb 2022 • Solo
Irctc lounge @ PF 16 is worse every time I have visited. Staff is not professional at all. Cleanliness of the bathroom and toilet is terrible. Room area where beds are is ok. Meals are also ok. Not great but Ok.
Lounge @ PF1 is much better, clean and hygienic. Staff is also professional.
Lounge @ PF1 is much better, clean and hygienic. Staff is also professional.
Written 25 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
samirganguli
Kolkata District, India551 contributions
Oct 2018 • Couples
We, me and my wife, have availed the services at the New Delhi Railway Station Rest Rooms on four occasions.
1. The Rest Rooms are located on
a. Pahargunj Side corresponding to Platform No. 1
b. Ajmeri Gate Side corresponding to Platform No. 16
2. Booking can be done on-line. You have to have a valid PNR to avail this facility. Or, you can get a booking at Counter No. 58 on Platform No. 1 with a valid ticket.
3. Booking can be done for 12 hrs and 24 hrs stays normally. 48 hrs can be done on special request. Rates are provided on the website.
4. I have stayed on the Ajmeri Gate Side accommodation, so I can detail on the facilities of this side only. This is on the 2nd floor and has accessibility by lift from the ground floor. I do not expect the facilities will be any different on the Pahargunj side.
5. There are essentially three types of rooms - dormitory, two bedded with air conditioner and two bedded without air conditioner.
6. I have used a two bedded with air conditioned room on four occasions.
a. It is a pretty large room with a double bed.
b. The pillows are inadequately thick. One has to use the blanket (2 blankets are provided) to obtain some respectable height, i.e. if you do not have the use of the blanket. Like wise the mattresses are okay - thin but bearable
c.The air conditioners are very good in some rooms and not so good in some. Two large fans have been provided - so it is not all that bad.
d. Water heaters have been provided in the bathroom, which also has a western style commode. The bath room is very large. Only one clean towel is provided per couple - if you ask for it. Unfortunately, the bathrooms are ill maintained, though hygienically clean.
e. There is a dressing table with mirror and tool, wardrobe, a centre table along with two chairs in the room also.
f. Food is not available. On going down to the 1st floor, you can purchase snacks - but no square meal.
g. For a square meal you have to go outside the station. The alternatives are not so rosy on the Ajmeri Gate side, though it appears there are quite a few eating spots on the Pahargunj side. However, we found a very agreeable and good restaurant on the Ajmeri Gate Side - GINGER RAIL YATRI NIWAS. It is visible, to the left of the exit from Ajmeri Gate side, i.e. platform number 16. The food is cooked fresh, served warm, delicious and pocket friendly.
In spite of the negative comments I still feel that this facility is very handy as one does not have to leave the station and living conditions, though not comparable to any star hotels, are still clean and acceptable for the expense incurred.
1. The Rest Rooms are located on
a. Pahargunj Side corresponding to Platform No. 1
b. Ajmeri Gate Side corresponding to Platform No. 16
2. Booking can be done on-line. You have to have a valid PNR to avail this facility. Or, you can get a booking at Counter No. 58 on Platform No. 1 with a valid ticket.
3. Booking can be done for 12 hrs and 24 hrs stays normally. 48 hrs can be done on special request. Rates are provided on the website.
4. I have stayed on the Ajmeri Gate Side accommodation, so I can detail on the facilities of this side only. This is on the 2nd floor and has accessibility by lift from the ground floor. I do not expect the facilities will be any different on the Pahargunj side.
5. There are essentially three types of rooms - dormitory, two bedded with air conditioner and two bedded without air conditioner.
6. I have used a two bedded with air conditioned room on four occasions.
a. It is a pretty large room with a double bed.
b. The pillows are inadequately thick. One has to use the blanket (2 blankets are provided) to obtain some respectable height, i.e. if you do not have the use of the blanket. Like wise the mattresses are okay - thin but bearable
c.The air conditioners are very good in some rooms and not so good in some. Two large fans have been provided - so it is not all that bad.
d. Water heaters have been provided in the bathroom, which also has a western style commode. The bath room is very large. Only one clean towel is provided per couple - if you ask for it. Unfortunately, the bathrooms are ill maintained, though hygienically clean.
e. There is a dressing table with mirror and tool, wardrobe, a centre table along with two chairs in the room also.
f. Food is not available. On going down to the 1st floor, you can purchase snacks - but no square meal.
g. For a square meal you have to go outside the station. The alternatives are not so rosy on the Ajmeri Gate side, though it appears there are quite a few eating spots on the Pahargunj side. However, we found a very agreeable and good restaurant on the Ajmeri Gate Side - GINGER RAIL YATRI NIWAS. It is visible, to the left of the exit from Ajmeri Gate side, i.e. platform number 16. The food is cooked fresh, served warm, delicious and pocket friendly.
In spite of the negative comments I still feel that this facility is very handy as one does not have to leave the station and living conditions, though not comparable to any star hotels, are still clean and acceptable for the expense incurred.
Written 25 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is there any lifts and escalators that can be used by the elderly at New Delhi station (NDLS ) that gives easy access to all platforms ?
Written 26 November 2024
How can reach at platform 16 for boarding train by 76 year old person without escalator
Written 4 May 2023
I have to catch a train from platform number 2. Can I reach the station on Ajmeri Gate side and reach my platform . I am 75 years old and know that Paharganj side is very crowded .
Written 15 February 2020
Yes , but it would be better if u go from paharganj side
Written 11 March 2020
Cloakrooms in Delhi provided by GoLuggageFree
'I have recently come across a useful service in Delhi called GoLuggageFree that is trying to help travelers by providing cloakrooms throughout the city. They tie up with popular stores and hotels that have unused space and can store one's bag safely. I think this is a lifesaver for people spending a few hours in the city and have no option to keep their luggage. It would be great if someone could throw some light about their experience with the service.
Written 25 October 2019
Sidhant Chandak
Kanpur, India
I have used this service at NDLS Station(Paharganj side). It's pretty cheap and convenient. The staff was professional and handled my luggage safely. Would highly recommend GoLuggageFree.
Written 26 October 2019
Hi everyone,
Is there luggage storage in the station? Is it reliable?
Would need to leave my backpack for one day.
Thanks
Written 5 July 2019
Hi everyone...do u people know whether there is lift in platform no. 10
Written 3 June 2019
Neezla
Beau Bassin - Rose Hill
I shall travel from New Delhi to Ajmeer. I want to know if these stations have stairs to climb
Written 7 March 2019
Yes.. NDLS has elevators; escalators as well as FOB.
Written 8 March 2019
Neezla
Beau Bassin - Rose Hill
I shall travel from New Delhi to Bareilly. I want to know if these stations have stairs to climb
Written 7 March 2019
Hi There are so many platforms but we didn't have to climb any.
Written 7 March 2019
Its open all the time
Written 18 February 2019
Hello!
We arrive at Delhi airport from goa at 16.45 and se would go to Agra by tra in the same day...I've checked train timetable and choose One at 18.40 from NDLH...fisrt question: is it enought the time gap from Landing and chatch the train? Second question: I'm trying to have an account with IRTC but without succes...can I have some chance to get ticket ditrectly at the station of NDLH?
Thanks in advance to everybody to give me any suggests!
Written 30 November 2018
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