Queen Cafe VIP Bus

Queen Cafe VIP Bus, Sapa: Address, Phone Number, Queen Cafe VIP Bus Reviews: 1.5/5

Queen Cafe VIP Bus
1.5
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1.5
484 reviews
Excellent
8
Very good
40
Average
40
Poor
39
Terrible
357

H101
61 contributions
Bloody awful
Feb 2020 • Friends
People forced to sit on the floor because the company overbooked and customers were only partially refunded. A lady grabbed a pillow to lie on and the driver snatched it back so she had nothing else to lie on (we gave her our pillows). Us and many others got dropped ages from our actual drop off location because more people needed to get on so we had to pay for a taxi to take us to where we told we would end up. Absolute disgrace. Stop overbooking!!
Written 10 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joanna D
16 contributions
Worst company ever
Feb 2020 • Solo
Copypaste from the mail I've sent to the homestay where I booked my bus:

Hi Yen,

I'm sending you an email because the bus I booked with you is my worst experience ever with a buscompany.

The guy from the travel agency started yelling at me because I just asked him why the price for the bicycle was much more expensive than the other buses I've taken.

They were everything except careful with my bicycle and reacted really bad when I just asked them to be more careful.

When the bus stopped and other people were getting in, I wanted to go out and check on my bicycle. The driver didn't even want to let me out!!!! He treated me like a dog and said I had to go back to my place. When I practically begged him to go out, he just started ignoring me.

I'm sure they were insulting me in Vietnamese. I'm sorry but if I pay 12€ for my bicycle, I have every right to check if everything is okay. Even if it was free! Who is he to deny me the passage to go outside??

I can see that this company has a lot of bad reviews already. I don't understand why you work with them.

I'm shocked, disappointed and angry. These people are the worst I ever met in my life.

I sincerely hope you reconsider collaborating with them, because I don't wish this kind of situation to anybody.

Greetings,
Joanna
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dena R
North Wales, UK12 contributions
Avoid this company!
Dec 2019
Just the worst service in every respect. Rude, bad-tempered driver. No space for any luggage in the underneath storage because it was already stuffed with bamboo furniture and several very large packages. (are they running a passenger service or a parcel delivery service?) After a bad tempered attempt at trying to ram and violently kick a few rucksacks into the storage the driver made everyone board with their bags/cases. Both aisles were then absolutely crammed with luggage- a serious safety issue, had there been an accident.
No toilets. No Wifi. No advance information regarding when stops would be made.
Turned out that we stopped only 40 mins after departing at the smelliest most disgusting toilets I have ever come across. I literally had to paddle in almost 2 inches of "water". It was a good thing I had got off though (after scrambling over bags of course) as there were NO further toilet stops for the entire 9 hours!! About 30 mins before arriving in Phong Nha, the driver stopped and disembarked. No explanation. There were no toilets in sight and as he had left the engine running it was assumed he would only be a minute, so no-one dared to get off and go and look for toilets. It was 30 minutes before he returned to the bus. We arrived in Phong Nha almost 2 hours late and had missed our pick-up.
Appalling service and treatment.
Written 20 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tom de Landmeter
6 contributions
I’d rather walk.
Jan 2020 • Couples
Like the title says: I would rather walk than using this touring company again. Like a lot of other reviews say: the service is terrible. The employees are rude, they don’t want to help you with questions, they don’t even bother trying to speak English/communicate, they’re not communicating delays, furthermore lights and WiFi is not working on the bus, it was very cold... The list goes on and on. Because all of this I wasn’t sure if the driver was capable of bringing me safely from Hanoi to Sapa. I will never book at this company again.
Written 16 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ines P
3 contributions
Aggressive man working at Queen cafe VIP bus in Hoi An - trip to Hue
Jan 2020 • Solo
Booked ticket via hostel. The bus was ok from Hoi An to Hue, a little bit late but nothing terrible. It doesn’t end in the bus stop but further east of the centre which is not good either. But the issue I had was with one of the workers at the company, the guy that counts the number of people inside the bus. This guy is seriously aggressive and was shouting at me for not understanding how to turn on the light in the bathroom (it was on the ceiling I couldn't even reach it), I saw him kicking the sandals of another woman that went to the bathroom because I guess, he didn’t like the sandals (we need to take out the shoes to go the WC at the office). He was very disrespectful and scary. He even kicked the driver’s shoes to the street and the driver had to ask someone else to bring him his shoes not to step on wet ground. No one tells this guy anything! The driver was even kind enough to put the woman’s sandals back in place so she never saw the shoes being kicked to the ground by this man. He seems to be about to hit someone all the time and he is rude to people. This is unacceptable behaviour. Never again with this company!
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

muten_roshi
8 contributions
Avoid!!
Nov 2019 • Couples
It was very old - dirty and moldy. You could see the black spots everywhere on the ceiling and the air condition. It was hard to breath in there wich is not funny for 10 hours ride.
... but it arrived punctual! ;)
Written 28 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Frank B
Bournemouth, UK17 contributions
Sleeper bus service from Tam Coc to Hue - dire.
Oct 2019 • Couples
The combination of the rude bus drivers, the “unserviceable” toilet (which the drivers used) to the numerous stops to pick up and drop off cash paying locals made the experience terrible.
Written 3 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tarek el
2 contributions
Worst experience in my life
Sep 2019 • Couples
Was advised that the driver would pick us up from our Airbnb at 9.30, I received a call at 8.30 to say that the driver had waited for us at the hotel and had left as we weren't outside. (?). We then advised the very kind girl from the travel agency that we will make the effort and travel to the station. Upon arrival at the station we discovered that the buses do not pick up passengers from their hotel. Soon after the bus arrived after we spent money to taxi to the station and was abruptly told by the driver that we cannot board as it's full (all Vietnamese locals before tourists), I tried to explain that we need to be on the bus but he got very aggressive and tried to shove us off. Fast forward to the next bus, we got on to find stinky seats, dirty blankets and the bathroom door locked as the key was "lost" on a 7 hour bus ride. We made way to sapa and after arriving 2 hours early the bus driver locked us in the bus with no air-conditioning. Overall I would reward 0/5,1 is too generous for this company and I'm surprised at how they still function as a business.
Written 1 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

aditya s
9 contributions
its good in terms on quality ad time
Jun 2019
the service is good but never book online as they dont have correct details where we were denied to take sit firstly but the local person helped and spoke to him and then we were allowed
Written 19 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

marinekarbowski
Hau Thao, Vietnam10 contributions
Horrible
Sep 2019 • Solo
Horrible Man in the office. Angry to everyone, didn't want to answer my questions, didn't want to even look at me. Seriously, we can't be treated so bad as a costumer.
Written 17 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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