It would be impossible to explain how incredible this tour provider is, but I’ll try.
We engaged Mmilo Tours for the 3-day Kruger NP private tour after extensive research of more than a dozen providers for a specific 3-5 day window. We engaged, booked specific flights within South Africa, and graciously, Mmilo added a morning drive before our flight out of Nelspruit on top of our previously arranged tour. Yes, it was reasonably priced…, but a significant amount for two couples. We paid everything before even entering RSA with knowledge of no refunds.
Then nature happened. Rain. More rain. Flooding. More flooding. The Crocodile River reached historic flooding levels and Kruger NP was closed. People in the park required emergency food, water & extraction.
However, we were located in Port Elizabeth the evening before taking two flights into Nelspruit. Given Stage 3 Load Shedding (blackouts), we were unable to receive communications via email, WhatsApp, etc.
Mmilo, and Norman Lok, arranged to change our tour to Pilanesberg NP. They arranged with our airline to intercept us in Johannesburg international airport; they caught us in time to prevent us from flying into the flooding.
Mmilo arranged everything to replace our Kruger experience in Pilanesberg NP. Everything.
Yes, we had to rebook, and purchase new flights back to Cape Town for our international flight itinerary, though otherwise, Mmilo made all necessary new travel arrangements to our private lodging in the bush!
Pilanesberg NP was incredible! Tshukudu Game Lodge was incredible, times 100! Bobo Malebye (our private guide) was spectacular!!!
I could go on, and on, and on…
BOTTOM LINE: you cannot book a better service than Mmilo. #period