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Le Spa Tranquille

20 Reviews

Le Spa Tranquille

20 Reviews
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Unit 1A, The Boatshed, Thesen Harbour Town, Knysna 6570 South Africa
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Explore the Garden Route from Port Elizabeth - 4 Days
Multi-day Tours

Explore the Garden Route from Port Elizabeth - 4 Days

1 review
Explore The Garden Route. Join our awesome private / small group tour with overnight stays in Knysna and Oudtshoorn. <br><br>Experience the spectacular Cango Caves and the comical Ostrich. View seals, whales and marine bird-life in Mossel Bay. Stroll along pristine beaches with no other footprints – only the endangered Oystercatcher. Visit ancient forests where elusive wild elephants and leopards lurk in the shadows. See Giant Yellowwood trees at Natures Valley. <br><br>Take a boat cruise to the stunning Knysna Heads and delight in the shopping and fine culinary foods at the Knysna Waterfront. Taste oysters and some of the regions finest wine, craft beers and fresh juices. <br><br>The tour is conducted by an experienced chauffeur driver/ guide / host who will remain with you throughout the tour. Luxury accommodation is in four star Guest Houses or Apartments and includes daily breakfasts. Included are some dinners, lunches &amp; entry fees to a attractions as per itinerary. The Tour ends at George Airport.
US$565.82 per adult
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KarenBennieStander wrote a review Nov 2018
45 contributions9 helpful votes
I received a voucher as a birthday gift and wanted to book a 90 min Deluxe Spa Pedi, which according to the treatment menu included a scalp massage. First I tried to book via e-mail sent on 22/10/2018, to which no one responded. Three days later I had to phone to make a booking and the receptionist said the person tending to the e-mails are not there. On the day of the treatment, I was taken to a room next to the reception and people were conversing loudly, so one could not relax. The pedicure with paraffin wax was not according to the high standard I expected and my feet got burned with the wax. I was eagerly awaiting my scalp massage, which never happened and after 90 min the therapist announced that we were done. I could not stay longer. Taking this up with Reception, I was still charged an additional R200.00, for the paraffin wax, which on their pricelist is only R100.00? A standard pedi is only R300.00 which the voucher should have covered, as I did not receive the treatment I booked and asked for. I had high expectations after reading reviews and was left disappointed.
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Date of experience: November 2018
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Response from LeSpaTranquille, Owner at Le Spa Tranquille
Responded 20 Nov 2018
Good morning Karen. Thank you for taking the time to write a review and to inform us of what made you unhappy. We are very sorry that we let you down and we would love the opportunity to proof to you that we deserve our ratings. I went to search for your e-mail and could not find it immediately, but eventually found it in our spam folder, were the system must have directed it to. I decided to place you in the room next to reception because we are blessed with the most amazing view and normally our clients love the opportunity to look out over the water. We normally use that room specifically for treatments that allows the clients to sit up for example manicures, pedicures and reflexology. I did not know that quietness was your most important need. The therapist just started working with us and it accidentally slipped her mind to add the head massage. That is why I asked if you still had a little extra time for her to get the opportunity to fix her mistake and spoil you a little longer than the 90 minutes which the deluxe pedicure normally takes. A treatment pedicure is 1 hour and costs R300 and the deluxe pedicure is 90 minutes and costs R600. When you brought it under my attention that you were spoiled for 90 minutes but did not get your scalp massage, I deducted a R100 from the total cost to cover the scalp massage. I just want to apologize once again for letting you down. You are welcome to contact me personally to make another booking to rectify the problem and to give us a second chance. Have a beautiful and blessed day. Kind Regards. Annemarié LE SPA TRANQUILLE
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Pfriend wrote a review Mar 2018
Perth9 contributions1 helpful vote
I had the BEST half-day pamper here. The girl (I can’t remember her name) was attentive but didn’t chatter. The massage was lovely and on-going. The pedicure was wonderful and she did it while I was lying down still in a blissed-out state from the massage. The facial was so lovely. Really - can’t recommend this place highly enough!!!
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Date of experience: March 2018
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Response from LeSpaTranquille, Owner at Le Spa Tranquille
Responded 8 Mar 2018
We are very happy to hear that you enjoyed your visit to the spa. We look forward to spoiling you again soon. Thank you for taking the time to give us some great feedback.
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Trudie d wrote a review Jan 2018
31 contributions4 helpful votes
Quiet and relaxed atmosphere and and reception personnel very friendly. The waiting area outside was very pretty and drinks were offered. We had a Swedish massage........the best I've ever had. The therapist were professional and gave me the best massage ever!!!
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Date of experience: December 2017
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Response from LeSpaTranquille, Owner at Le Spa Tranquille
Responded 22 Jan 2018
Thank you for taking the time to do a review. We are very happy to hear that you enjoyed your visit and we hope to spoil you again soon.
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Coreta S wrote a review Nov 2017
Knysna, South Africa26 contributions9 helpful votes
Well done to Chanice who did my sports massage. She definitely knew what she was doing. She was very professional, friendly & made sure I was comfortable all the time. I feel so much better today. If you need a massage it’s well worth a visit.
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Date of experience: November 2017
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Response from LeSpaTranquille, Owner at Le Spa Tranquille
Responded 9 Nov 2017
Thank you for supporting us. We look forward to spoiling you again soon.
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LMacCann wrote a review Feb 2017
Belfast, United Kingdom25 contributions5 helpful votes
A warm welcome awaits you at this gorgeous Spa. I had a wonderful facial and back massage - bliss!!!
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Date of experience: February 2017
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