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Best Tours

Phoenix, AZ, USA
About Best Tours
Tapping the best local expertise we curate information rich, entertaining, eye-opening tours in cities all over the world. Whether you're visiting a new city or have lived their for years, our curated range of walking tours, food tours, and private vehicle tours are here to help you truly understand and appreciate the place you are experiencing, to see it through a fresh pair of eyes.
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Best Tours
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BoxsterSGirl wrote a review Feb 2017
London, United Kingdom10 contributions4 helpful votes
Here is the email I just sent Customer Support for BestTours.com: Subject: Fwd: It’s almost tour time! Get ready for a great time! Jan?! Please explain to me why our Drunk History Tour of Phoenix 3pm today was not cancelled within 48 hours of departure, as stated in your website policy, and instead we all received the email below two days ago AND a text message confirming that the tour was still on with an hour to go? 11 of us stood at the Orpheum Theatre meeting spot for over 1/2 an hour before I thought to go to your website and do a LiveChat with your site. Were you ever going to try to issue the correct text message that the tour had indeed been cancelled? And would you really cancel a tour with 11 people coming? We were all very upset to say the least, and when I asked your chat session if they would reimburse for the $10 parking fee and gas, the chat session never replied. I intend to write this story on every site I can find (Yelp, Groupon, Foursquare, Facebook, Twitter, Google+, Tripadvisor, etc) if all we are suppose to do is ask Groupon for a refund or rebook the tour. The least you can do is offer these 11 people something in return for their time and trouble. We lost a whole day since we couldn't schedule anything else due to the 3pm start downtown. It took us almost an hour to drive to the tour. And an hour to drive home. Very very very upset....
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Date of experience: February 2017
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