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Drusillas Park

2 Reviews
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Drusillas Park

2 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
2,008Reviews28Q&A
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13en wrote a review 19 Apr
Peacehaven, United Kingdom6 contributions4 helpful votes
Fantastic day out with the children. So great to enter back into some form of normality. Can’t wait to visit again
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Date of experience: April 2021
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Response from drusillaspark, Guest Relations Manager at Drusillas Park
Responded yesterday
We are so glad to hear you had such a fantastic family day out! Thank you so much for taking the time to share your review and we very much look forward to welcoming you back soon! Best wishes, Drusillas 🐧
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teacher63190722 wrote a review 19 Apr
Eastbourne, United Kingdom11 contributions6 helpful votes
Although our visit was in April it was not in the school holidays. It was difficult to believe COVID regulations were in place as the Park was very very populated. Adding to the crowding issue was the fact that only the carousel and train were open all day. The teacup ride was open for 10 minutes every hour and all the other rides for short times. As a consequence the queues for all the rides created bunching of people making COVID safety most tenuous. The playground was as busy as a summer day pre COVID and if one tried to self distance adults and children filled in the gap. The trampoline for 6 year olds and younger kept being invaded by 9 and 10 year olds who were causing the little ones to be knocked over and frightened. I did not see it as my role to ask children how old they were but for health and safety issues someone had to do it. Few people were adhering to the sign outside the toilets stating only 2 families should go in at any one time. I spoke to numerous discontented parents today who were appalled at the crowding issues and short times the rides were open. At £28.50 entrance I would, at least, expect all rides to be functioning all day. Although announcements were made re distancing and hand cleanliness there were no staff to ensure people were adhering to these rules. Yes, hand gel was available but this did not compensate for crowding. I don’t know what has happened to Drusillas but it does not seem to have the standards it used to.
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Date of experience: April 2021
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Response from drusillaspark, General Manager at Drusillas Park
Responded 2 days ago
Thanks for taking the time to share your feedback and we are very sorry you were disappointed with your visit. Although the day you visited was not the school holidays, it was an inset day for a lot of East Sussex schools, so for many children it was their last day of the Easter holidays. The Easter holidays (along with the Summer holidays) are always the most popular times of the year, that coupled with the fact we’ve just come out of lockdown and families are keen to get out meant demand was higher than we anticipated. On a usual non-school holiday day our rides operate on a rotational basis due to lower demand but the day of your visit ended up being a more popular day than we expected and we apologise for any queues being too long. We are restricting capacity as per government and industry guidance and on 19th April we can confirm that our capacity was at 39%, so nowhere near a pre-covid Summer’s day. We do know there are some pinch points at Drusillas and we have done our best to alleviate these by creating three alternatives routes - avoiding the zoo foyer, the squirrel monkey walkway and the owls. Generally people spread out across the park and things work well but there are also hot spots such as the train and play areas in the early/middle afternoon. Along with following all our social distancing floor markings, our only practical advice is to recommend people move away from areas they feel are too busy and come back later on. We have over 100 signs and floor messages asking people to social distance, over 70 hand sanitisation stations for visitors to use as well as extra cleaning staff. As well as the extra staff employed we have also put cleaning stations up, so visitors can clean any equipment they feel the need to. We have a one-way system in the zoo which works well but it’s impossible to have a one-way system in the play areas and rides. We do have some key staff as social distancing monitors but ultimately, we have to rely on people being sensible and responsible. Our most recent signage encourages visitors to wear masks in any areas they might feel vulnerable, and we have made it clear that its compulsory in all our inside areas including our catering outlets, shops, toilets and corridors. We are disappointed to hear you did not feel happy in the Park but do understand and appreciate that visitors have differing comfort levels. We can only reassure you that we are doing everything we can to strike a very difficult balance at a very difficult and challenging time. We do hope that we can welcome you back sometime in the future.
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Marie C wrote a review 19 Apr
santo domingo11 contributions5 helpful votes
My youngest son had an amazing time with his « zookeeper for a day » experience for his birthday, the zoo keeper taking him on tour was very knowledgeable and friendly and he will treasure memories of how the meerkat tickled when they stood on his lap, or when he held 3 different snakes (his favourite animal). It lasted 5 hours and Marc and my friend who was his responsible adult didn’t see the time go ! In the meantime I was in the park with Marc’s brother and sister and we all enjoyed our day very much, so many different animals to see, feeding the lorys, and of course the rides. The park was not too crowded, the weather was brilliant, definitely a perfect day out after so many weeks of tougher lockdown restrictions.
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Date of experience: April 2021
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Response from drusillaspark, Guest Relations Manager at Drusillas Park
Responded 4 days ago
We are so glad to hear you all had such a great time! It really means so much to us to be able to help families make amazing memories. The meerkats can feel a bit tickly and it sounds like Marc was a natural with the snakes! We very much hope we will welcome you back to the Park in the future and thank you for taking the time to leave your review and share your experience. Drusillas
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Culture23352 wrote a review 18 Apr
1 contribution
My grandaughter had a keeper for the day experience and had the most wonderful time ( as did I!) the keeper who took us around was very friendly, knowledgeable and fun. We saw so many animals and I am tempted to book another one :!
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Date of experience: February 2021
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Response from drusillaspark, Manager at Drusillas Park
Responded 4 days ago
We are so glad to hear she had such a brilliant time. It really means the world to us to hear we've helped families make wonderful new memories in such a tricky time. We will be sure to pass your kind words on to our zoo team and very much look forward to welcoming you back! Best wishes, Drusillas
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rebekahhardacre wrote a review 16 Apr
West Sussex, United Kingdom4 contributions1 helpful vote
The park is amazing very interactive great day out BUT NOT COVID FRIENDLY.. they have let far too many people in, it’s chaos I kept my mask on the whole time and felt so anxious. NOT IMPRESSED AT ALL.
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Date of experience: April 2021
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Response from drusillaspark, Guest Relations Manager at Drusillas Park
Responded 4 days ago
Thank you for taking the time to share your experience. We are glad to hear you felt the park was an amazing and interactive experience but we are also sorry to hear you didn’t feel the Park was covid-safe. Please be assured we are strictly adhering to all government guidelines to keep people in the Park as safe as possible. We have over 100 signs and floor messages asking people to social distance, over 70 hand sanitisation stations for visitors to use as well as extra cleaning staff. As well as the extra staff employed we have also put cleaning stations up, so visitors can clean any equipment they feel the need to, as it is simply not possible to clean every piece of equipment after every family have used it. We have a one-way system in the zoo which works well but it’s impossible to have a one-way system in the play areas and rides. We do have some key staff as social distancing monitors but ultimately, we have to rely on people being sensible and responsible, although unfortunately we know that a minority are not. Our most recent signage encourages visitors to wear masks in any areas they might feel vulnerable, and we have made it clear that its compulsory in all our inside areas including our catering outlets, shops, toilets and corridors. We are disappointed to hear you did not feel happy in the Park but do understand and appreciate that visitors have differing comfort levels. We can only reassure you that we are doing everything we can to strike a very difficult balance. We hope you can sympathise with our situation and understand that we are doing our upmost to keep visitors safe but also enjoy a day out after lockdown. We very much hope we will welcome you back to the Park in the future.
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